Peppermint OS

Support => Installation => Topic started by: Steve M on April 25, 2020, 06:48:50 am

Title: Internet on laptop (SOLVED)
Post by: Steve M on April 25, 2020, 06:48:50 am
I've just installed Peppermint 10 on a laptop.
I'm new to Linux so not sure how things work.
I want to set up internet via wifi as its a laptop.
On most devices they will detect wifi and it is simple to connect by selecting the one you want to connect to and entering the password.

I can't find a walkthrough for internet connection. I've had a look at a few messages on here and I'm just confused by the different codes.

I tried to go into network settings and enter my modem settings but I'm not getting any internet access, so I'm not sure what I should be doing(?)

Is there a good user guide somewhere?
Title: Re: Internet on laptop
Post by: Slim.Fatz on April 25, 2020, 07:16:13 am
Hi Steve M,

Welcome to PeppermintOS and the forum!

I personally am not much of a network guru, so you must wait for another member to help you with your issue. However, I will ask: did you have wifi connection when running the live session (before doing the installation)? Also, it is very difficult for others to help you without having more details about the hardware in your computer. One way of getting this information is to start a terminal window and enter this command:

Code: [Select]
inxi -Fzand then copy and send us the resulting output.

Regards,

-- Slim
Title: Re: Internet on laptop
Post by: Steve M on April 25, 2020, 04:14:36 pm
Things have gone a bit downward since I posted. Since Pepermint wasn't working too well I had a look at Mint. That didn't seem to offer much difference so far as the internet was concerned so I went back to do a fresh install of Peppermint and it keep failing.  :(

My8Gb USB stick was seemingly turned into a a 2.5Mb one by Balena Etcher. I've just been using the  Rufus prog to try and get it back and so far it seems to be writing a Peppermint boot USB for me.

I've checked the download file is OK with MD5SUM. So maybe the USB will work better than my DVD was doing?
The error message was suggesting the hard drive might  have a problem. It was working OK previously - so we'll have to see if the USB works.

So at the moment I'm not able to type things in. It just goes into a GNU: GRUB thing. I'm not sure what I can do there(?) Is there any way to check over the hard drive from the Grub thing?

Fingers crossed for the USB stick!
Title: Re: Internet on laptop
Post by: spence on April 25, 2020, 10:48:10 pm
I am sorry you are having troubles still @Steve M...

 :(

While I have always used my pair of 2GB USB sticks for all installations, many of the moderators have advised using larger ones.  I might also suggest you boot into the LiveDVD or Live CD you created previously, then use Peppermint's own USB Stick Formatter & USB Image Writer  found under Menu > System  to create a new USB install medium...

 ;)
Title: Re: Internet on laptop
Post by: rayzer on April 26, 2020, 06:45:41 am
If you manage to get Peppermint back onto a usb stick, boot it up in live mode the open up the Disks application from the menu (sudo apt install gnome-disk-utility if not there) click on the drive you want to wipe on the left. Then go to the icon where it shows 3 lines or dots and format the disk. After that try running the peppermint installer.
The Disks program can also be used to create live usb sticks too, just pick the usb you want to create on the left then select Restore Disk Image from the same menu. Navigate to your iso and follow on screen instructions, its best used on an already installed system though.
Title: Re: Internet on laptop
Post by: spence on April 26, 2020, 08:08:08 am

I want to set up internet via wifi as its a laptop.
On most devices they will detect wifi and it is simple to connect by selecting the one you want to connect to and entering the password.

I can't find a walkthrough for internet connection. I've had a look at a few messages on here and I'm just confused by the different codes.

Yes there are some threads we can point you to @Steve M ... but since every laptop uses different hardware, we really need you to focus on giving us the terminal output for
Code: [Select]
inxi -Fz so we know which one to point you towards.

What install medium did you initially create?

Also, please read thru the pinned post in this networking forum...

https://forum.peppermintos.com/index.php/topic,6713.0.html (https://forum.peppermintos.com/index.php/topic,6713.0.html)
Title: Re: Internet on laptop
Post by: Steve M on April 26, 2020, 08:20:10 am
Well, we're getting somewhere.
I managed to resurrect my USB stick with Rufus and put Peppermint 10 on there ( Its 2019-1210-amd64)

I found my way round Grub and got a good installation so it now boots up OK.

Still no idea how to get the internet working.

The inxi give me.
Dual Core AMD E2 9000eRadeon R2 4 Computer cores 2c+2G (-mcp-)
Cache 2048
Clock Speeds: max 1500mHz 1: 1115mHz 2: 1102mHz
CPU flags  - a lot of lettersthat I'm not typing in.

Shouldn't it say Broadband or something? does this mean I'm missing some drivers?

I've tried putting my modem info into network settings making a wifi connection but the modem info doesn't seem to match the options in the settings.
I've got the SSID (modem name), WEP number (I don't know what type of WEP it is???), and a wireless Pin. (I don't normally need that when I log in.) 

(The laptop is a HP model 15-db0000na if that helps.)
Title: Re: Internet on laptop
Post by: spence on April 26, 2020, 08:26:20 am
We need the ENTIRE output of
Code: [Select]
inxi -Fz
Here's the tutorial on how to provide us that information so #teampeppermint forum moderators may further help you...


https://forum.peppermintos.com/index.php/topic,4546.0.html (https://forum.peppermintos.com/index.php/topic,4546.0.html)

 :-\
Title: Re: Internet on laptop
Post by: Steve M on April 26, 2020, 08:57:11 am
I've gone through the list of commands on a similar post sudo lspi [...]/ sudo lshw etc iwconfig if config etc

Code: [Select]
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [103c:84ac]
03:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723DE 802.11b/g/n PCIe Adapter [10ec:d723]
 *-network DISABLED       
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: enp2s0
       version: 15
       serial: f4:39:09:75:b3:4c
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical
       configuration: broadcast=yes driver=r8169 latency=0 link=no multicast=yes
       resources: irq:32 ioport:3000(size=256) memory:f0b04000-f0b04fff memory:f0b00000-f0b03fff
  *-network UNCLAIMED
       description: Network controller
       product: RTL8723DE 802.11b/g/n PCIe Adapter
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress cap_list
       configuration: latency=0
       resources: ioport:2000(size=256) memory:f0a00000-f0a0ffff

enp2s0    no wireless extensions.

lo        no wireless extensions.

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 3064  bytes 223931 (223.9 KB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 3064  bytes 223931 (223.9 KB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

enp2s0    Interface doesn't support scanning.

lo        Interface doesn't support scanning.

0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
Title: Re: Internet on laptop
Post by: Steve M on April 26, 2020, 09:17:52 am
Maybe I didn't use a capital F when I did the inxi - here is what I get now.

CPU~Dual core AMD E2-9000e RADEON R2 4 COMPUTE CORES 2C+2G (-MCP-) speed/max~1146/1500 MHz Kernel~5.0.0-37-generic x86_64 Up~1 min Mem~377.7/3892.5MB HDD~1008.3GB(0.7% used) Procs~169 Client~Shell inxi~2.3.56 

That's all.







Title: Re: Internet on laptop
Post by: stevesveryown on April 26, 2020, 10:52:42 am
Are you WiFi only or can you plug in an ethernet cable to your laptop?
Title: Re: Internet on laptop
Post by: Steve M on April 26, 2020, 12:47:14 pm
Well, I don't have a spare cable to connect so I want to get it working on wifi.
The laptop was working on wifi with Win10, so its hardware should function. I just don't know what I should be doing to get it working.
Title: Re: Internet on laptop
Post by: stevesveryown on April 26, 2020, 02:02:33 pm
Well, I don't have a spare cable to connect so I want to get it working on wifi.
The laptop was working on wifi with Win10, so its hardware should function. I just don't know what I should be doing to get it working.

Can you temporarily unplug what you may have connected to the Ethernet?  I have found that sometimes an update may add the drivers needed to get wifi up and running.  It happened to my brother-in-law when I first introduced him to Peppermint.  Once he did that he was good to go.
Title: Re: Internet on laptop
Post by: mintspider on April 26, 2020, 05:56:40 pm
Well, I don't have a spare cable to connect so I want to get it working on wifi.
The laptop was working on wifi with Win10, so its hardware should function. I just don't know what I should be doing to get it working.

Can you temporarily unplug what you may have connected to the Ethernet?  I have found that sometimes an update may add the drivers needed to get wifi up and running.  It happened to my brother-in-law when I first introduced him to Peppermint.  Once he did that he was good to go.

Steve M, stevesveryown is giving good advice.
I am now home and on my Peppermint 10 Respin laptop.
Although I use Ethernet on this laptop I do remember going into 'Additional Drivers' from the menu and installing a Nvidia driver for my graphics card and a Broadcom driver for my wifi card.
Here is what that window looks like for me:


  (https://imgur.com/0LYARbel.png)
 (https://i.imgur.com/0LYARbe.png)

Once your own wifi driver is installed and your laptop rebooted hopefully you will be on wifi.
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 02:37:14 am
Thanks, that's given me something to aim at.

I'm a bit uncertain even about how to get the ethernet working, but I'll  give it a try. 
Title: Re: Internet on laptop
Post by: Slim.Fatz on April 27, 2020, 03:45:17 am
Hi Steve M,

Maybe this article (https://net2.com/how-to-fix-wifi-not-working-on-ubuntu/) can help you get started with networking.  ;) It is written specifically for Ubuntu, but most of it should be applicable to PeppermintOS as well.

Regards,

-- Slim
Title: Re: Internet on laptop
Post by: mintspider on April 27, 2020, 03:58:31 am
Thanks, that's given me something to aim at.
I'm a bit uncertain even about how to get the ethernet working, but I'll  give it a try.

Ethernet *should* be plug and play.

(Yeah, I jumped on here minutes before starting work.)
Title: Re: Internet on laptop
Post by: rayzer on April 27, 2020, 05:57:31 am
this thread might be able to help you, hopefully someone better at the compiling side of things can jump in

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 07:33:43 am
Well, the cable got me online.
I seem to have updated some things and managed to download a few programs.
I've gone back to my PC now and tried to get online with the wifi and no joy still.

I'll post the new inxi -Fz which is showing a lot more stuff now.

I don't see any Broadcom. Is this something a need to download? I couldn't find it.

Here's the inxi -Fz
Code: [Select]
System:    Host: stevem-HP-Laptop-15-db0xxx Kernel: 5.0.0-37-generic x86_64
           bits: 64
           Desktop: N/A Distro: Peppermint Ten
Machine:   Device: laptop System: HP product: HP Laptop 15-db0xxx v: Type1ProductConfigId serial: N/A
           Mobo: HP model: 84AC v: 85.20 serial: N/A
           UEFI: Insyde v: F.10 date: 05/31/2018
Battery    BAT1: charge: 40.9 Wh 100.0% condition: 40.9/41.0 Wh (100%)
CPU:       Dual core AMD E2-9000e RADEON R2 4 COMPUTE CORES 2C+2G (-MCP-)
           cache: 2048 KB
           clock speeds: max: 1500 MHz 1: 1192 MHz 2: 1176 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics]
           Display Server: x11 (X.Org 1.20.4 )
           drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa)
           Resolution: 1920x1080@60.10hz
           OpenGL: renderer: AMD STONEY (DRM 3.27.0, 5.0.0-37-generic, LLVM 8.0.0)
           version: 4.5 Mesa 19.0.8
Audio:     Card-1 Advanced Micro Devices [AMD] Family 15h (Models 60h-6fh) Audio Controller
           driver: snd_hda_intel
           Card-2 Advanced Micro Devices [AMD/ATI] Device 15b3
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k5.0.0-37-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp2s0 state: down mac: <filter>
           Card-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter
           IF: N/A state: N/A mac: N/A
Drives:    HDD Total Size: 1000.2GB (0.9% used)
           ID-1: /dev/sda model: ST1000LM035 size: 1000.2GB
Partition: ID-1: / size: 916G used: 8.0G (1%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.4C mobo: N/A gpu: 37.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 171 Uptime: 10 min Memory: 404.3/3892.5MB
           Client: Shell (bash) inxi: 2.3.56
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 08:05:14 am
Maybe this article (https://net2.com/how-to-fix-wifi-not-working-on-ubuntu/) can help you get started with networking. 


Thanks. Tried that and doesn't work. WHen I get tot he 'device show'  stage I get nothing showing. no IP4 code.
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 08:16:47 am
this thread might be able to help you, hopefully someone better at the compiling side of things can jump in

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307

It say make sure git is installed. I tried 'apt install git' and fails.
I tried 'sudo apt install git' and it asks me for password but doesn't accept any keyboard presses, so I can't enter password.

 
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 09:27:22 am
Since you are new to linux and the forums, I took the liberty of encasing your terminal output in your previous posts using the # button above the heads of the laughing and angry emoji men in the message compose window. This ensures proper and familiar formatting for the forum moderators working on everyone's issues.

Now here's the critical bit:


Code: [Select]
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp2s0 state: down mac: <filter>
           Card-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter

Card 1 is your ethernet card, this should work simply by plugging in your ethernet cable with no other input from you.

Card 2 is your wifi card, which also uses Realtek drivers... let me track down @PCNetSpec's tutorial on those...
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 09:33:18 am
After reinserting the ethernet cable and swapping out my Realtek driver for yours: lets say we start where @PCNetSpec started with me, shall we?

Any particular reason you're not just installing it via the repos:
Code: [Select]
sudo apt-get install rtl8723DE-dkms?

if 8723DE-dkms returns an error, change it to rtl8723de-dkms... if it appears to complete the process, log out and back in or reboot...

EDIT!! I left out the rtl in front of 8723de-dkms...
Title: Re: Internet on laptop
Post by: rayzer on April 27, 2020, 12:04:55 pm
funny enough i looked for that in synaptic and there is no sign of it
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 12:14:58 pm
funny enough i looked for that in synaptic and there is no sign of it

no sign of what @rayzer?

 :-\
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 12:20:47 pm
I don't know what's happening , but whenever I try a sudo command it asks me for my password but I can't enter it. Keyboard doesn't respond.
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 12:37:14 pm
I think I may have installed the drivers.

Still no wifi.

What else can I try?


 
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 12:38:58 pm


Card 2 is your wifi card, which also uses Realtek drivers... let me track down @PCNetSpec's tutorial on those... [/color]

Is there a link to this tutorial? I tried to search for it and can't find it.
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 12:51:12 pm
I was waiting to see if the initial reference worked... you'd need to log out and back in to see...
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 12:53:06 pm
I don't know what's happening , but whenever I try a sudo command it asks me for my password but I can't enter it. Keyboard doesn't respond.

hmmm ... other than making sure your mouse cursor is focused in the terminal, I'm not sure what's going on with that... 
Title: Re: Internet on laptop
Post by: spence on April 27, 2020, 01:20:38 pm
I think I may have installed the drivers.

 The Realtek drivers set up instructions won't help until someone else steps in to triage why your keyboard is not working. Let's step back a bit. Before we go much further... have you already:

Menu > Settings > Network Connections > and then clicked the + sign in the lower left of that box to fill out the settings for your particular wifi setup?

Is there an entry for your wifi?

 :-\
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 04:27:35 pm
With the sudo thing I typed in my password even though nothing came up and it worked. Previously I think a little box came up for me to type in, but I didn't see it and nothing appeared when I typed.

A tried to manually enter a wifi connection. My modem info doesn't seem to exactly match what is in the options so I'm not sure if I've entered what I need to.
I have SSID - name of modem.
WEP number - but I'm not sure which type of WEP it is - there's a couple of options in the settings.
I've put it in Wep 40/128-bit key hex or ASCII, and put the details in Key

Wireless PIN  - I never need to enter this normally. Not sure if it's needed. Haven't included it
Title: Re: Internet on laptop
Post by: Steve M on April 27, 2020, 04:58:07 pm


Code: [Select]
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp2s0 state: down mac: <filter>
           Card-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter

Card 1 is your ethernet card, this should work simply by plugging in your ethernet cable with no other input from you.

Card 2 is your wifi card, which also uses Realtek drivers... let me track down @PCNetSpec's tutorial on those...

Does the 'state: down' mean that it's not working?
Title: Re: Internet on laptop
Post by: mintspider on April 27, 2020, 06:04:56 pm
Steve M, Broadcom is the manufacturer of my wifi card.
Really don't know much about Realtek.

I did find this in a search:
http://ubuntuhandbook.org/index.php/2019/04/nstall-rtl8723de-wifi-driver-ubuntu-19-04/ (http://ubuntuhandbook.org/index.php/2019/04/nstall-rtl8723de-wifi-driver-ubuntu-19-04/)
It is quite technical, but since you are used to typing DOS commands you should be fine.

Unfortunately some wifi cards are easier to get going than others in Linux.
Title: Re: Internet on laptop
Post by: Slim.Fatz on April 28, 2020, 12:21:30 am
Hi Steve M,

First of all: Since your networking cards are Realtek it would be useless to try to use Broadcom drivers (those are specific for Broadcom cards).  ;)

Second: when in a terminal and it is asking for your password (after, e.g. invoking a command with sudo) the entering of the password never shows up in the terminal (think: security feature). The password is being recorded but the letters, numbers, whatever are in your password are being suppressed.

Third: state: down means that the card is not currently active or in use (although the driver listed -- r8169 -- has been selected as the one to use if you activate the card).

Lastly: why have you not tried entering the wireless PIN? Just because you have not needed this previously, does not mean you still no longer need it. Entering it will not destroy anything and, in fact, might be all that is missing.  ;)

Regards,

-- Slim
Title: Re: Internet on laptop
Post by: Steve M on April 28, 2020, 05:54:13 am
I didn't know what Broadcom was. It sounds like broadband communication thing, doesn't it? I just saw it wasn't there and wondered if it was what was missing.

I haven't entered the wireless PIN as there is nowhere obvious to put it. As I've said the options I'm presented with don't match the information I have. Should I just keep randomly entering things?
Title: Re: Internet on laptop
Post by: Steve M on April 28, 2020, 06:59:04 am
I did find this in a search:
http://ubuntuhandbook.org/index.php/2019/04/nstall-rtl8723de-wifi-driver-ubuntu-19-04/ (http://ubuntuhandbook.org/index.php/2019/04/nstall-rtl8723de-wifi-driver-ubuntu-19-04/)

I think the drivers installed, but I went through this process anyway. It seemed to work OK but at the end it asked me to make a password to change the drivers and said I would be asked to enter the password on bootup. So I put a password in and booted up and it didn't ask me for a password.  So I'm not really sure if the new drivers are inforce or not.
(How can you tell???)
Anyway - still no wifi.

If I do the inxi -Fz it says for the wifi card if: N/A state N/A.   which seems like it's not responding(?)
Title: Re: Internet on laptop
Post by: cavy on April 28, 2020, 09:20:02 am
Hi Steve M,

PLEASE do not apply windies knowledge to Linux, nor Linux to Windies. It will help to keep your sanity in check.

The inxi sample you posted, which says: 
Code: [Select]
IF: enp2s0 state: down mac: <filter> Confirms the wifi switch is turned off. Either by an external toogle switch or the internal switch needs to be switched on.

Click on internet symbol in the taskbar, next to the battery icon
(https://i.imgur.com/tAoE85f.png)

Click on your wifi address of your network provider
(https://i.imgur.com/olWXYel.jpg)

Enter your wifi password and click connect to confirm
(https://i.imgur.com/fKLknWu.jpg)

Run this command to check
Code: [Select]
inxi -ni
regards cavy
Title: Re: Internet on laptop
Post by: spence on April 28, 2020, 09:28:19 am
I didn't know what Broadcom was. It sounds like broadband communication thing, doesn't it? I just saw it wasn't there and wondered if it was what was missing.

Let's eject the word Broadcom from any further discussion, it appears nowhere in your terminal output for:

Code: [Select]
inxi -Fz
Seeing as both your ethernet & your wifi drivers are Realtek...

Happily, @Slim.Fatz reminded me that you should not be able to see your password being typed while in the terminal that's a security feature.

Even more happily, @cavy reminded me that my last HP laptop had an external wifi switch! Does yours?

Meanwhile other models of laptops have a function key combo that needs to be toggled?

 ;)
Title: Re: Internet on laptop
Post by: Slim.Fatz on April 28, 2020, 11:29:05 am
Hi Steve M,

Exactly which keys you need to press to turn your wifi on/off varies from laptop to laptop. Yours is an HP 15 whatever model. I would suggest reading the manual, or checking online for your particular model, to find out which key(s) will do that. My Acer laptop uses the combination of the keys <Fn><F2> to toggle the wifi on/off. Often little symbols on the keys are used to indicate this as well.  ;)

Regards,

-- Slim
Title: Re: Internet on laptop
Post by: stevesveryown on April 28, 2020, 01:09:30 pm
Hi Steve M,

Exactly which keys you need to press to turn your wifi on/off varies from laptop to laptop. Yours is an HP 15 whatever model. I would suggest reading the manual, or checking online for your particular model, to find out which key(s) will do that. My Acer laptop uses the combination of the keys <Fn><F2> to toggle the wifi on/off. Often little symbols on the keys are used to indicate this as well.  ;)

Regards,

-- Slim
Oh yes, I forgot about this. It happened to a friend of mine who I gave an hp laptop to to install Peppermint on. It was over a year ago but he called me with the same issue. He turned it on and all was good.

Sent from my SM-G950U using Tapatalk

Title: Re: Internet on laptop
Post by: Steve M on April 28, 2020, 01:29:52 pm
There's no wifi switch on my laptop.
It came with no manual.
The online manual shows you how to turn on wifi via Windows.

When I installed the drivers using Spider's link, it says at the end if it doesn't work do -
sudo modprobe -r rtl8723de &&sudo modprobe rtl8723de
This fails.
I tried going through the list again and it was telling me it was already there.

My list looks different to Cavy's. I don't see any networks to connect to . There is no 'More Networks' option. I can only edit network connections which takes me to the 'network connections'  box where I tried to manually enter my connection details with no success.
Title: Re: Internet on laptop
Post by: Steve M on April 28, 2020, 01:46:44 pm

The inxi sample you posted, which says: 
Code: [Select]
IF: enp2s0 state: down mac: <filter> Confirms the wifi switch is turned off. Either by an external toogle switch or the internal switch needs to be switched on.


That is for Card 1 which is the ethernet. Card 2 is my wifi and for that it is now saying
IF: N/A state: N/A mac: N/A
Title: Re: Internet on laptop
Post by: Steve M on April 28, 2020, 02:47:56 pm
I may have solved it myself.

It seems to be something to do with secure boot. I've had a play in the Bios and rebooted and got online.

https://askubuntu.com/questions/762254/why-do-i-get-required-key-not-available-when-install-3rd-party-kernel-modules/762255#762255

Could it be something in the Bios that is stopping windows booting? I did try to follow steps to wipe the drive and install Windows but it wouldn't accept a different boot DVD.

I looked at various online instructions to wipe Linux and none worked. (I could always go back and reinstall !)

I'm going to hold my breath and cross my fingers etc before marking this solved. - But it may be working !!!
Title: Re: Internet on laptop
Post by: stevesveryown on April 28, 2020, 04:12:43 pm
Steve,

I have bad news and good news.   I found this article http://ubuntuhandbook.org/index.php/2018/08/no-wifi-adapter-found-hp-laptops-ubuntu-18-04/

The article is for Ubuntu with the Gnome desktop but ignore that.  In the 3rd paragraph it explains the reason why no wifi adapter is found, Ubuntu does not support RTL8723de wifi driver.  That is the wifi card in your laptop.  This is specific to the Ubuntu 18.04 base, which Peppermint 10 is based on.

That's the bad news.  The good news is it can be fixed but it may be above a beginners ability, though not impossible.  Read the article and see what you think.  I have 4 slightly older HP laptops and have never had an issue.  Unfortunately newer hardware, especially if it is geared towards windows 10, can sometimes be an issue.

Maybe the more experienced from Peppermint may be able to offer more sage advice.
Title: Re: Internet on laptop
Post by: Steve M on April 29, 2020, 06:19:29 am
The page has some updated info with it working on Ubuntu 19
http://ubuntuhandbook.org/index.php/2019/04/nstall-rtl8723de-wifi-driver-ubuntu-19-04/

I think that is the page I used to install the rtlwifi software.

Whether Peppermint uses ubuntu19 or not, I'm not sure but it is now working. (As mentioned in my previous post.)

The problem seems to be the Secure Boot in the BIOS which was preventing software changes. I'm not sure why it was only affecting that one thing, but poking around in the settings of the BIOS has got the wifi working.

The thing I initially installed was rtlwifi_new-extended. The 'extended' bit wasn't mentioned in various guides, so whether it is updated or Peppermint is updated so it works, I'm not sure - but it works!
Title: Re: Internet on laptop (SOLVED)
Post by: stevesveryown on April 29, 2020, 11:50:46 am
I'm glad for you. Peppermint is not based on the 19 series but sometimes fixes span across versions. As you do more and more in linux you will find things easier. I'm glad you didn't give up. Welcome to the New World!

Sent from my SM-G950U using Tapatalk

Title: Re: Internet on laptop (SOLVED)
Post by: spence on April 30, 2020, 09:57:20 am
Glad you stuck with it and found a solution. Also thank you for remembering to mark it (SOLVED)

Happy Pepperminting!  8)

Title: Re: Internet on laptop (SOLVED)
Post by: mintspider on May 02, 2020, 08:17:58 am
Steve M, so glad to hear your wifi is now working... took me a few days to catch up on the forum.
I have been working almost as many hours as StevesVeryOwn.
Title: Re: Internet on laptop (SOLVED)
Post by: alynur on May 02, 2020, 04:22:38 pm
I'm just curious, Steve M, was secure boot settings the only settings you changed in bios that enabled things to work?