Peppermint OS Community Forum

Support => Networking => Topic started by: emegra on June 13, 2019, 06:40:56 am

Title: Blocked webpage (SOLVED)
Post by: emegra on June 13, 2019, 06:40:56 am
Hi guys

An employee of mine brought his laptop running PM9 into work yesterday and said he cannot access his internet banking, so we fired it up went to the page and it opened up instantly, we tried it with Firefox & Chromium and worked each time we tried on our android phones and it also worked, The site in question is TSB internet banking login page and when he tries to access it at home he's told "Access Denied" this is before he attempts to input his username/password so this is not a secure page anyone can access it.

He had contacted TSB who said there was no problem at their end which seems right to me, so I suggested to him the problem was with Virgin Media (his ISP) or maybe his router, so he contacted VM and they said they're not blocking it and there's no problem at their end but it seems to me it has to be their problem as it's connecting through TalkTalk , Now TV &  O2 mobile but it would be useful to know if anyone else using VM has the same problem with this page so if there's anyone using VM could they be kind enough to go to that page and let me know if they could access it
The page address is
https://internetbanking.tsb.co.uk/personal/logon/login/#/login (https://internetbanking.tsb.co.uk/personal/logon/login/#/login)


Many thanks

Graeme
Title: Re: Blocked webpage
Post by: PCNetSpec on June 13, 2019, 09:31:42 am
Try changing the DNS servers in networkmanager.
Title: Re: Blocked webpage
Post by: emegra on June 26, 2019, 12:33:12 am
Quote
Try changing the DNS servers in networkmanager.

We tried that and it failed

To cut a long story short after days of head scratching and trying this and trying that not to mention endless hours on the phone to VM technical they finally agreed to give him a new router and that solved the problem, what actually went wrong with it or why it was only denying access to that one page will remain a mystery, so it's a case of all's well that ends well

Once again thanks for the help

Graeme
Title: Re: Blocked webpage (SOLVED)
Post by: PCNetSpec on June 26, 2019, 12:30:36 pm
how odd is that  .. glad it's solved though :)