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Support => Hardware => Topic started by: kennycrawford on February 01, 2019, 11:38:12 am

Title: USB and wifi
Post by: kennycrawford on February 01, 2019, 11:38:12 am
Hello all. I reclaimed an old HP stream laptop computer after the latest windows update would not function on it. The onboard WiFi card will not work. Why I don't know. I purchased a small WiFi dongle that will not light up when plugged in. An older much larger, which is why I want to use the other one, dongle works flawlessly. The new on has Linux drivers on a CD that I moved to a flash drive. From there my knowledge is maxed out. Anyone direct me to a course of action that may help?
Thank you,
Kenny
Title: Re: USB and wifi
Post by: PCNetSpec on February 01, 2019, 12:23:29 pm
What's the output from:
Code: [Select]
lspci -vnn | grep -i netand
Code: [Select]
rfkill list
Title: Re: USB and wifi
Post by: kennycrawford on February 01, 2019, 05:58:29 pm


For the first one:kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ lspci -vnn
00:00.0 Host bridge [0600]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register [8086:0f00] (rev 0e)
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register [103c:802a]
   Flags: bus master, fast devsel, latency 0
   Kernel driver in use: iosf_mbi_pci

00:02.0 VGA compatible controller [0300]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx Series Graphics & Display [103c:802a]
   Flags: bus master, fast devsel, latency 0, IRQ 89
   Memory at 90000000 (32-bit, non-prefetchable) [size=4M]
   Memory at 80000000 (32-bit, prefetchable) [size=256M]
   I/O ports at 1050 [size=8]
   [virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
   Capabilities: <access denied>
   Kernel driver in use: i915
   Kernel modules: i915

00:14.0 USB controller [0c03]: Intel Corporation Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI [8086:0f35] (rev 0e) (prog-if 30 [XHCI])
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI [103c:802a]
   Flags: bus master, medium devsel, latency 0, IRQ 87
   Memory at 90800000 (64-bit, non-prefetchable) [size=64K]
   Capabilities: <access denied>
   Kernel driver in use: xhci_hcd

00:1a.0 Encryption controller [1080]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine [8086:0f18] (rev 0e)
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine [103c:802a]
   Flags: bus master, fast devsel, latency 0, IRQ 90
   Memory at 90700000 (32-bit, non-prefetchable) [size=1M]
   Memory at 90600000 (32-bit, non-prefetchable) [size=1M]
   Capabilities: <access denied>
   Kernel driver in use: mei_txe
   Kernel modules: mei_txe

00:1b.0 Audio device [0403]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller [8086:0f04] (rev 0e)
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller [103c:802a]
   Flags: bus master, fast devsel, latency 0, IRQ 91
   Memory at 90810000 (64-bit, non-prefetchable) [size=16K]
   Capabilities: <access denied>
   Kernel driver in use: snd_hda_intel
   Kernel modules: snd_hda_intel

00:1c.0 PCI bridge [0604]: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 [8086:0f48] (rev 0e) (prog-if 00 [Normal decode])
   Flags: bus master, fast devsel, latency 0, IRQ 16
   Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
   I/O behind bridge: 00002000-00002fff
   Memory behind bridge: 90c00000-90dfffff
   Prefetchable memory behind bridge: 0000000090e00000-0000000090ffffff
   Capabilities: <access denied>
   Kernel driver in use: pcieport
   Kernel modules: shpchp

00:1c.1 PCI bridge [0604]: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 2 [8086:0f4a] (rev 0e) (prog-if 00 [Normal decode])
   Flags: bus master, fast devsel, latency 0, IRQ 17
   Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
   Memory behind bridge: 90500000-905fffff
   Capabilities: <access denied>
   Kernel driver in use: pcieport
   Kernel modules: shpchp

00:1c.3 PCI bridge [0604]: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 4 [8086:0f4e] (rev 0e) (prog-if 00 [Normal decode])
   Flags: bus master, fast devsel, latency 0, IRQ 19
   Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
   Memory behind bridge: 90400000-904fffff
   Capabilities: <access denied>
   Kernel driver in use: pcieport
   Kernel modules: shpchp

00:1f.0 ISA bridge [0601]: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit [8086:0f1c] (rev 0e)
   Subsystem: Hewlett-Packard Company Atom Processor Z36xxx/Z37xxx Series Power Control Unit [103c:802a]
   Flags: bus master, medium devsel, latency 0
   Capabilities: <access denied>
   Kernel driver in use: lpc_ich
   Kernel modules: lpc_ich

00:1f.3 SMBus [0c05]: Intel Corporation Atom Processor E3800 Series SMBus Controller [8086:0f12] (rev 0e)
   Subsystem: Hewlett-Packard Company Atom Processor E3800 Series SMBus Controller [103c:802a]
   Flags: medium devsel, IRQ 18
   Memory at 90814000 (32-bit, non-prefetchable) [size=32]
   I/O ports at 1000 [size=32]
   Capabilities: <access denied>
   Kernel driver in use: i801_smbus
   Kernel modules: i2c_i801

02:00.0 Network controller [0280]: Broadcom Limited BCM43142 802.11b/g/n [14e4:4365] (rev 01)
   Subsystem: Hewlett-Packard Company BCM43142 802.11b/g/n [103c:2230]
   Flags: fast devsel, IRQ 10
   Memory at 90500000 (64-bit, non-prefetchable) [size=32K]
   Capabilities: <access denied>

03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader [10ec:5229] (rev 01)
   Subsystem: Hewlett-Packard Company RTS5229 PCI Express Card Reader [103c:802a]
   Flags: bus master, fast devsel, latency 0, IRQ 88
   Memory at 9040f000 (32-bit, non-prefetchable) [size=4K]
   Capabilities: <access denied>
   Kernel driver in use: rtsx_pci
   Kernel modules: rtsx_pci


Title: Re: USB and wifi
Post by: kennycrawford on February 01, 2019, 06:03:14 pm
The other commands I could not get anything from. It kept saying a process was running but nothing came up.

Thanks again for your help.

Kenny
Title: Re: USB and wifi
Post by: MNFrozenfish on February 01, 2019, 06:16:05 pm
Copy and paste the entire line of code as shown and post the output, you should get different output. Looks like you tried to break it up, if I'm reading the output right.

quote author=PCNetSpec link=topic=8005.msg81826#msg81826 date=1549052609]
What's the output from:
Code: [Select]
lspci -vnn | grep -i netand
Code: [Select]
rfkill likst[/quote]
Title: Re: USB and wifi
Post by: kennycrawford on February 01, 2019, 06:38:15 pm
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ lspci -vnn | grep -i net
02:00.0 Network controller [0280]: Broadcom Limited BCM43142 802.11b/g/n [14e4:4365] (rev 01)
Title: Re: USB and wifi
Post by: kennycrawford on February 01, 2019, 06:39:38 pm
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ rfkill likst
Try 'rfkill --help' for more information.
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $
Title: Re: USB and wifi
Post by: emegra on February 01, 2019, 10:26:53 pm
Hi Kenny

Code: [Select]
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ rfkill likst
Try 'rfkill --help' for more information.
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $

The command (rfkill likst) Mark asked for is a typo it should read

Code: [Select]
rfkill list

Graeme
Title: Re: USB and wifi
Post by: PCNetSpec on February 02, 2019, 04:35:11 am
Thanks emegra and MNFrozenfish :)

Along with the output from
Code: [Select]
rfkill listcan we also have the output from
Code: [Select]
inxi -Fz
Title: Re: USB and wifi
Post by: kennycrawford on February 02, 2019, 05:40:12 pm
Code: [Select]
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ inxi -Fz
System:    Host: kennys-HP-Stream-Notebook-PC-13 Kernel: 4.15.0-44-generic x86_64
           bits: 64
           Desktop: N/A Distro: Peppermint Nine
Machine:   Device: laptop System: Hewlett-Packard product: HP Stream Notebook PC 13 v: Type1 - ProductConfigId serial: N/A
           Mobo: Hewlett-Packard model: 802A v: 56.12 serial: N/A
           UEFI: Insyde v: F.14 date: 08/25/2015
Battery    BAT0: charge: 32.1 Wh 100.0% condition: 32.1/32.1 Wh (100%)
CPU:       Dual core Intel Celeron N2840 (-MCP-) cache: 1024 KB
           clock speeds: max: 2582 MHz 1: 1771 MHz 2: 838 MHz
Graphics:  Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@59.99hz
           OpenGL: renderer: Mesa DRI Intel Bay Trail version: 4.2 Mesa 18.0.5
Audio:     Card Intel Atom Processor Z36xxx/Z37xxx Series High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-44-generic
Network:   Card-1: Broadcom Limited BCM43142 802.11b/g/n
           IF: N/A state: N/A mac: N/A
           Card-2: Belkin F5D8053 N Wireless USB Adapter v3000 [Ralink RT2870]
           driver: rt2800usb
           IF: wlx00227590e8aa state: up mac: <filter>
Drives:    HDD Total Size: NA (-)
           ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
Partition: ID-1: / size: 29G used: 12G (44%) fs: ext4 dev: /dev/mmcblk0p2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 33.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 169 Uptime: 5 min Memory: 1352.4/1884.9MB
           Client: Shell (bash) inxi: 2.3.56
Code: [Select]
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ inxi -Fz
System:    Host: kennys-HP-Stream-Notebook-PC-13 Kernel: 4.15.0-44-generic x86_64
           bits: 64
           Desktop: N/A Distro: Peppermint Nine
Machine:   Device: laptop System: Hewlett-Packard product: HP Stream Notebook PC 13 v: Type1 - ProductConfigId serial: N/A
           Mobo: Hewlett-Packard model: 802A v: 56.12 serial: N/A
           UEFI: Insyde v: F.14 date: 08/25/2015
Battery    BAT0: charge: 32.1 Wh 100.0% condition: 32.1/32.1 Wh (100%)
CPU:       Dual core Intel Celeron N2840 (-MCP-) cache: 1024 KB
           clock speeds: max: 2582 MHz 1: 1067 MHz 2: 1257 MHz
Graphics:  Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@59.99hz
           OpenGL: renderer: Mesa DRI Intel Bay Trail version: 4.2 Mesa 18.0.5
Audio:     Card Intel Atom Processor Z36xxx/Z37xxx Series High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-44-generic
Network:   Card-1: Broadcom Limited BCM43142 802.11b/g/n
           IF: N/A state: N/A mac: N/A
           Card-2: Belkin F5D8053 N Wireless USB Adapter v3000 [Ralink RT2870]
           driver: rt2800usb
           IF: wlx00227590e8aa state: up mac: <filter>
Drives:    HDD Total Size: NA (-)
           ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
Partition: ID-1: / size: 29G used: 12G (44%) fs: ext4 dev: /dev/mmcblk0p2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 33.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 169 Uptime: 6 min Memory: 1352.7/1884.9MB
           Client: Shell (bash) inxi: 2.3.56
Code: [Select]
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ rfkill list
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Title: Re: USB and wifi
Post by: PCNetSpec on February 03, 2019, 05:50:05 am
What's the output from
Code: [Select]
mokutil --sb-stateand
Code: [Select]
dmesg | grep -i "error\|warn\|fail\|key"
Title: Re: USB and wifi
Post by: kennycrawford on February 03, 2019, 07:49:55 pm
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ mokutil --sb-state
SecureBoot disabled
kennys@kennys-HP-Stream-Notebook-PC-13 ~ $ dmesg | grep -i "error\|warn\|fail\|key"
[    6.264646] acpi PNP0A08:00: _OSC failed (AE_ERROR); disabling ASPM
[    7.685888] Initialise system trusted keyrings
[    7.685907] Key type blacklist registered
[    7.692582] Key type asymmetric registered
[    7.692585] Asymmetric key parser 'x509' registered
[    7.823959] Key type dns_resolver registered
[    7.824273] RAS: Correctable Errors collector initialized.
[    7.830879] Loaded X.509 cert 'Build time autogenerated kernel key: e3b8f44ffaaceef3e3a84cfaebd8e5a9acebeaad'
[    7.832289] Loaded UEFI:db cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53' linked to secondary sys keyring
[    7.832333] Loaded UEFI:db cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4' linked to secondary sys keyring
[    7.832383] Loaded UEFI:db cert 'Hewlett-Packard Company: HP UEFI Secure Boot 2013 DB key: 1d7cf2c2b92673f69c8ee1ec7063967ab9b62bec' linked to secondary sys keyring
[    7.843983] Key type big_key registered
[    7.843989] Key type trusted registered
[    7.849619] Key type encrypted registered
[    7.878177] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input3
[   10.333778] systemd-gpt-auto-generator[239]: Failed to dissect: Input/output error
[   10.338721] systemd[231]: /lib/systemd/system-generators/systemd-gpt-auto-generator failed with exit status 1.
[   10.516083] EXT4-fs (mmcblk0p2): re-mounted. Opts: errors=remount-ro
[   11.630127] input: HP Wireless hotkeys as /devices/virtual/input/input7
[   12.249881] bluetooth hci0: Direct firmware load for brcm/BCM.hcd failed with error -2
[   12.262012] random: 7 urandom warning(s) missed due to ratelimiting
[   12.857300] hp_wmi: query 0xd returned error 0x5
[   12.857407] input: HP WMI hotkeys as /devices/virtual/input/input15
Title: Re: USB and wifi
Post by: PCNetSpec on February 04, 2019, 06:17:48 am
with your old/large/working dongle plugged in (so you have an active internet connection), open a terminal and run:
Code: [Select]
sudo apt-get install --reinstall build-essential bcmwl-kernel-sourceonce that has finished, reboot your PC without the old/large/working dongle adapter inserted.

Does the internal wifi work now ?

If not, does it spring to life if you run:
Code: [Select]
sudo modprobe wl?

If still notthing, please post the output from:
Code: [Select]
lspci -vnn | grep -i net
Title: Re: USB and wifi
Post by: kennycrawford on February 04, 2019, 05:08:45 pm
Thank you!!!!

I want to express my sincerest thanks to all of you for helping me with this. I find it intriguing that a simple command repaired the internal wifi card for me. I am betting to anybody with even a moderate knowledge of how modern computers work would have been able to figure it out on their own. Obviously I am not moderately knowledgeable!! I use this laptop daily as it was inexpensive and relatively small to carry back and forth to school. Plus to my full time job.

I have decided to finish up some education after graduating from a trade school nearly 32 years ago...... I found Peppermint by accident and now have nothing currently using Windows in my ownership. Maybe I will throw on a class or two about computers and then I won't have to bother you guys anymore :)

Anyway thanks again I really appreciate it!!
 
Kenny
Title: Re: USB and wifi
Post by: PCNetSpec on February 05, 2019, 06:15:30 am
You're never "bothering" us when you have an issue/question kennycrawford .. that's the whole purpose of this forum :)

You're most welcome, glad I could help :)
Title: Re: USB and wifi
Post by: alynur on February 06, 2019, 06:08:29 am
Hi kennycrawford, welcome to Peppermint. Don't worry too much about bothering these guys, they still put up with me!  ;D