Peppermint OS Community Forum

Support => Advanced Topics => Topic started by: acer on October 01, 2016, 10:44:20 am

Title: Pre login issue (Solved)
Post by: acer on October 01, 2016, 10:44:20 am
Not having a good laptop day today.. ???

Symptoms:
Switched laptop on, plymouth splash displays and doesn't proceed any further (just before login) for over 5 minutes,
no ssd activity at all..freezes.

1st time this happened earlier this week, I done a hard shut-down (power button for 5 seconds or so) and it was fine on restart.
I've had to do this 3 times just to log in (eventually) today.
Stumped?!

Any ideas? Help appreciated..
TIA

On a more positive note, complete re-installation of PM7 on the AO533 netbook for SWMBO without a glitch earlier.  :D
Title: Pre login issue
Post by: PCNetSpec on October 01, 2016, 10:44:20 am
To help us help you, ALL new requests for technical support should include basic system information.

If you haven't already done so, please open a terminal (Ctrl+Alt+T) and run the following command:
Code: [Select]
inxi -Fz
then copy what was returned in the terminal and post it back here.

This was an automated response but please don't ignore it, providing this information now is highly likely to save time for both you and any prospective respondents and aid in the diagnosis of your problem  .. Thanks in advance :)
Title: Re: Pre login issue
Post by: acer on October 01, 2016, 10:45:51 am
Code: [Select]
System:    Host: HP-Laptop Kernel: 4.4.0-38-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Seven
Machine:   System: Hewlett-Packard product: HP G60 Notebook PC v: PCID
           Mobo: Hewlett-Packard model: 3617 v: 09.67
           Bios: Hewlett-Packard v: F.65 date: 12/15/2010
CPU:       Dual core Intel Core2 Duo T5800 (-MCP-) cache: 2048 KB
           clock speeds: max: 2000 MHz 1: 1600 MHz 2: 1200 MHz
Graphics:  Card: NVIDIA G98M [GeForce 9200M GS]
           Display Server: X.Org 1.18.3 drivers: nouveau (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.11hz
           GLX Renderer: Gallium 0.4 on NV98 GLX Version: 3.0 Mesa 11.2.0
Audio:     Card Intel 82801I (ICH9 Family) HD Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.4.0-38-generic
Network:   Card-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169
           IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: <filter>
           Card-2: Qualcomm Atheros AR242x / AR542x Wireless Network Adapter (PCI-Express)
           driver: ath5k
           IF: wlp3s0 state: down mac: <filter>
Drives:    HDD Total Size: 60.0GB (14.6% used)
           ID-1: /dev/sda model: Corsair_Force_LS size: 60.0GB
Partition: ID-1: / size: 51G used: 4.4G (10%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.26GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 44.0C mobo: 44.0C gpu: 45.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 173 Uptime: 22 min Memory: 415.7/4009.5MB
           Client: Shell (bash) inxi: 2.2.35
Title: Re: Pre login issue
Post by: PCNetSpec on October 01, 2016, 02:19:03 pm
When it appears to have frozen, is there anything displayed on screen if you hit the "Esc" key ?

Are there any flashing lights on the keyboard ?

and just as a matter of interest, is there any particular reason you chose the 32bit version of Peppermint 7 ?
Title: Re: Pre login issue
Post by: acer on October 01, 2016, 03:39:57 pm
Hi PCNetSpec

Yeah the first thing I tried was using the ESC key and other combination keys (three finger salute) CTRL-ALT-DEL, and any key combo, absolutely no response from the system.
No flashing lights not even from the laptop SSD led indicator.  ???
Hard shutdown was the only way out.

Then was faced with grub menu upon start-up and chose the default grub option, and started ok the first time it did this.

32bit PM7 is primarily for a Canon Scanner (Canoscan 650U) which didn't provide 64bit drivers for windows/osx or linux last time I did research on it.
Title: Re: Pre login issue
Post by: PCNetSpec on October 01, 2016, 05:37:43 pm
Next time it happens, hold Alt+SysRq and whilst holding them type r-e-i-s-u-b leaving a couple of seconds between each keystroke.

did the machine reboot ?

if not it may be a kernel panic .. though that's normally signified by flashing keyboard lights (caps lock light / numlock light)
Title: Re: Pre login issue
Post by: acer on October 02, 2016, 08:33:46 am
Next time it happens, hold Alt+SysRq and whilst holding them type r-e-i-s-u-b leaving a couple of seconds between each keystroke.
Hi PCNetSpec,
Thanks again, the system booted no problems earlier.
Have these instructions at hand (written down) for the next-time it happens..(or not?)
Title: Re: Pre login issue
Post by: acer on October 06, 2016, 05:13:14 pm
This seems to have disappeared or fixed with an update.
I'll mark it solved for now and revisit if it happens again.
Title: Re: Pre login issue (Solved)
Post by: PCNetSpec on October 06, 2016, 05:29:13 pm
Okay, thanks for the update :)
Title: Re: Pre login issue (Update)
Post by: acer on October 11, 2016, 08:37:58 am
ok, this happened again today.
Only difference this time was a kernel update via mint update manager earlier today.
Kernel 4.4.0-42 (level 5) update installed then switched off laptop to go out.

Came back to laptop a while later, switched on and froze again at plymouth splash.
Tried the above key combo and screen kept scrolling..cryptoswap stuff continuously for ages.....
Hard power off and booted into grub.

After a couple of attempted boots on 4.4.0-42, I gave up and reverted back to 4.4.0-38
I've also removed kernel 4.4.0-42 from my system via mint update manager/ kernel update manager.
switched laptop off and on and all is good again.  ;D
Title: Re: Pre login issue (Update)
Post by: PCNetSpec on October 11, 2016, 08:47:22 am
Are you using encryption ?
Title: Re: Pre login issue (Update)
Post by: acer on October 11, 2016, 08:50:08 am
Yup, /Home folder as per initial set-up
Kernel Panic?

[edit] is 4.4.0-42 the 4.8 kernel?
Title: Re: Pre login issue (Solved)
Post by: PCNetSpec on October 11, 2016, 11:22:44 am
No it's the 4.4 kernel series .. we can try installing a different kernel if you want, or we can just flag the 4.4.0-38 kernel as the one to automatically boot into and wait to see if the next kernel update fixes things ?
Title: Re: Pre login issue (Solved)
Post by: acer on October 11, 2016, 11:44:01 am
No it's the 4.4 kernel series .. we can try installing a different kernel if you want, or we can just flag the 4.4.0-38 kernel as the one to automatically boot into and wait to see if the next kernel update fixes things ?

Thanks for the confirmation, I'm just gonna leave as is for now and as you say, wait for the next kernel update.  ;)
if it ain't broken..
Title: Re: Pre login issue (Solved)
Post by: PCNetSpec on October 11, 2016, 11:56:10 am
No better mantra can be uttered when it comes to computers :)
Title: Re: Pre login issue (Borked!)
Post by: acer on October 11, 2016, 01:57:53 pm
 :'(
Well it's broken..
Done it again and once in the system I had a look at the update history to find what changed from earlier today.
The only one thing has remained after the removal of kernel 4.4.0-42.44.

linux-libc-dev 4.4.0-42.62 which was linux-libc-dev 4.4.0-38.57 (info from update history in mintupdate)

(http://i.imgur.com/sf2UnKD.png)

Is there a way to get linux-libc-dev 4.4.0-38.57 back as it was working fine?
Have had a look at the forced update in synaptic but no joy.
This was an automatic update. (standard peppermint way)
Title: Re: Pre login issue (Borked!)
Post by: PCNetSpec on October 11, 2016, 03:34:16 pm
http://launchpadlibrarian.net/283032290/linux-libc-dev_4.4.0-38.57_i386.deb

but i doubt that's what's causing this.
Title: Re: Pre login issue (Borked!)
Post by: acer on October 11, 2016, 04:03:32 pm
ok, 'Error A: Later version already installed' when run in GDebi Installer.

If it is not this, what could it be?
The only thing that has changed today is the kernel then reverting back to the previous version.
Yesterday, no new installations or other updates?!

In my systems case, I'm beginning to think that kernel level 5 updates isn't such a good idea as this happened around the time of the last kernel release IIRC
If it aint broke.. :(
Title: Re: Pre login issue (Borked!)
Post by: PCNetSpec on October 11, 2016, 04:29:36 pm
ok, 'Error A: Later version already installed' when run in GDebi Installer.

Code: [Select]
cd ~
wget http://launchpadlibrarian.net/283032290/linux-libc-dev_4.4.0-38.57_i386.deb
sudo dpkg -i --force-downgrade linux-libc-dev_4.4.0-38.57_i386.deb
;)
Title: Re: Pre login issue (potentially solved)
Post by: acer on October 12, 2016, 02:29:08 am
ok, 'Error A: Later version already installed' when run in GDebi Installer.

Code: [Select]
cd ~
wget http://launchpadlibrarian.net/283032290/linux-libc-dev_4.4.0-38.57_i386.deb
sudo dpkg -i --force-downgrade linux-libc-dev_4.4.0-38.57_i386.deb
;)
Well as I expected, all is well again after reverting back.
At 1st boot up this morning and a reboot, no issue whatsoever.
Deffo a kernel issue (32bit anyway) as everything is back to what it was 2 days ago.
Thereagain, maybe it's just the 32bit version as most are on 64bit versions of PM7..who knows?  ???
Time for a Timeshift snapshot me thinks.. ;)
In my instance, a cautious approach is required for future level 5 kernel updates (ignore in mintupdate!)
Title: Re: Pre login issue (Solved)
Post by: PCNetSpec on October 12, 2016, 12:29:27 pm
Sure, whatever works for you :)

Anyway, glad you got it all working again.
Title: Re: Pre login issue (Solved)
Post by: VinDSL on October 12, 2016, 05:48:09 pm
I've had C lib updates kill 32-bit installs more times than I care to remember, in Ubu testing.  That's probably why it's rated lvl 5.

That said, I don't remember it ever puking a 64-bit install.  Still, it gives me the chills, every time I see it arrive in the updates.  It's one of those things you stick in the back of your mind, out of self-preservation.

Just saying ...    ;)
Title: Re: Pre login issue (Solved)
Post by: acer on October 13, 2016, 05:33:32 am
I've had C lib updates kill 32-bit installs more times than I care to remember, in Ubu testing.  That's probably why it's rated lvl 5.

That said, I don't remember it ever puking a 64-bit install.  Still, it gives me the chills, every time I see it arrive in the updates.  It's one of those things you stick in the back of your mind, out of self-preservation.

Just saying ...    ;)
Yeah,
live and learn, true what they say, 'once bitten...' but in this case twice within a month through no fault of my own.  ???

Unfortunately I need a 32bit OS for legacy hardware support (Canoscan 650U) as there are no 64bit drivers for it as far as I know from my last intensive online search.
I'd happily dump the 32bit in favour of the 64bit PM7 if i knew the scanner worked...PCNetspec, any info on this?  ;)
Title: Re: Pre login issue (Solved)
Post by: PCNetSpec on October 13, 2016, 12:47:41 pm
Can you start a new topic with a descriptive title please acer .. if we find a solution for the scanner in 64bit this is precisely the kind of topic where future searchers will benefit from a (SOLVED) tag ;)

When posting please also post the output from
Code: [Select]
lsusb
with the scanner connected via USB and switched on.

Can you also mention whether it's a USB or wired/wireless scanner.

TIA :)

[EDIT]

Or is there already a topic and I've just forgot ?
Title: Re: Pre login issue (Solved)
Post by: acer on October 13, 2016, 03:54:48 pm
Will do tomoz PCNetSpec.
Bit the bullet and reformatted today in favour of the 64bit PM7  :)
Just reconfiguring and setting up again..3rd time(lucky) in as many months.
Title: Re: Pre login issue (Solved)
Post by: acer on October 14, 2016, 05:02:28 am
This thread can go to bed now..upgraded to 64bit PM7  ;)