Author Topic: Out of Range monitor display - fail to boot (Solved)  (Read 273 times)

Offline bill

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Out of Range monitor display - fail to boot (Solved)
« on: May 20, 2020, 02:07:55 pm »
The desktop is 11 years old; dual boot system; Pep 10 with Linux Mint 19.
 
I installed Pep 10 several days ago alongside Mint 19, have been enjoying the experience, and it seemed to work well with my aging system. Then . . .
For the last 2 days, after working with Pep 10 running, I left the computer idle for awhile. I returned to a screen which said “Out‌ ‌of‌ ‌Range‌.” Nothing seemed to work when trying to wake the system from its unresponsive state; it required a full shutdown using the power button. This happened several times. Then 2 days later I inadvertently minimized the open windows before leaving the computer for awhile and it was still usable when I returned; I thought minimizing was a possible workaround that I could live with. I then shut the system down at night. Unfortunately today when trying to boot up things looked fine for awhile, then the dreaded “Out‌ ‌of‌ ‌Range‌” displayed again. It was not possible to even boot up; booting a second time did not work either. So I then tried booting using the DVD that was used to install Pep 10. I chose the first grub option (to try a live/non-installed session); the system failed to boot as before. I am able to use Linux Mint from the grub menu and it seems to work as well as before installing Pep 10.

Here’s the Inxi -Fz readout before the problem occurred:

Code: [Select]
System:    Host: bill-desktop Kernel: 5.3.0-51-generic x86_64 bits: 64 gcc: 7.5.0
           Desktop: N/A Distro: Peppermint Ten
Machine:   Device: desktop Mobo: ASUSTeK model: P5KPL-CM v: x.xx serial: N/A
           BIOS: American Megatrends v: 0602 date: 02/24/2009
CPU:       Dual core Intel Core2 Duo E7400 (-MCP-)
           arch: Penryn rev.10 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 ssse3) bmips: 11197
           clock speeds: max: 2793 MHz 1: 2504 MHz 2: 2315 MHz
Graphics:  Card: NVIDIA G86 [GeForce 8500 GT] bus-ID: 01:00.0
           Display Server: x11 (X.Org 1.20.5 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz
           OpenGL: renderer: NV86 version: 3.3 Mesa 19.2.8 Direct Render: Yes
Audio:     Card Intel NM10/ICH7 Family High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k5.3.0-51-generic
Network:   Card: Qualcomm Atheros AR8121/AR8113/AR8114 Gigabit or Fast Ethernet
           driver: ATL1E port: ec00 bus-ID: 02:00.0
           IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 750.2GB (2.4% used)
           ID-1: /dev/sda model: WDC_WD7500AACS size: 750.2GB
Partition: ID-1: / size: 307G used: 17G (6%) fs: ext4 dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 40.0C mobo: 33.0C gpu: 59.0
           Fan Speeds (in rpm): cpu: 1962 sys-1: 0
Repos:     Active apt sources in file: /etc/apt/sources.list
           deb http://us.archive.ubuntu.com/ubuntu/ bionic main restricted
           deb http://us.archive.ubuntu.com/ubuntu/ bionic-updates main restricted
           deb http://us.archive.ubuntu.com/ubuntu/ bionic universe
           deb http://us.archive.ubuntu.com/ubuntu/ bionic-updates universe
           deb http://us.archive.ubuntu.com/ubuntu/ bionic multiverse
           deb http://us.archive.ubuntu.com/ubuntu/ bionic-updates multiverse
           deb http://us.archive.ubuntu.com/ubuntu/ bionic-backports main restricted universe multiverse
           deb http://security.ubuntu.com/ubuntu bionic-security main restricted
           deb http://security.ubuntu.com/ubuntu bionic-security universe
           deb http://security.ubuntu.com/ubuntu bionic-security multiverse
           Active apt sources in file: /etc/apt/sources.list.d/peppermint.list
           deb http://ppa.launchpad.net/peppermintos/p10-release/ubuntu bionic main
           deb http://ppa.launchpad.net/peppermintos/p10-respin/ubuntu bionic main
Info:      Processes: 167 Uptime: 10 min Memory: 568.4/3935.5MB
           Init: systemd runlevel: 5 Gcc sys: 7.5.0
           Client: Shell (bash 4.4.201) inxi: 2.3.56

I’ve never heard about this issue before, so if anyone has a suggestion, it would be appreciated. Thanks in advance.
Bill
« Last Edit: May 22, 2020, 01:07:48 pm by bill »

Offline murraymint

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Re: Out of Range monitor display - fail to boot
« Reply #1 on: May 20, 2020, 06:37:14 pm »
Your display is somehow trying to change to a resolution that your monitor can't support. If you go into the power settings is it set to manage the screen and do anything after a set period of time?

Offline bill

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Re: Out of Range monitor display - fail to boot
« Reply #2 on: May 20, 2020, 10:25:49 pm »
Thanks for the reply:
I was able to boot after using the grub menu #2, but the screen appears to be in very low res - maybe 640x480; it was set at full HD before.

In the Display power management page:
1- Blank after "10 minutes"
2- Put to sleep after "Never"
3- Switch off after "Never"

I've done some research on the Out of Range message and several people said it is due to NVidia graphics card issues, so I wonder if a new video driver needs to be installed. Any thoughts on this?

Offline murraymint

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Re: Out of Range monitor display - fail to boot
« Reply #3 on: May 20, 2020, 11:12:28 pm »
Yes, that's probably right. I don't know how to get the right driver for NVidia but you could try this as a test:

https://forum.peppermintos.com/index.php/topic,1974.msg20631.html#msg20631

Offline alynur

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Re: Out of Range monitor display - fail to boot
« Reply #4 on: May 21, 2020, 12:45:27 pm »
Hi bill, welcome to Peppermint. Have you checked for additional drivers in Settings/Software and Updates?
What was I thinking?

Offline bill

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Re: Out of Range monitor display - fail to boot
« Reply #5 on: May 22, 2020, 11:13:41 am »
First off, thank you to:
1- murraymint and the comment
on finding the right driver for NVidia; I followed up on this as part of my lengthy research. Thanks for the suggestion :-)
2- alynur and the comment
welcome to Peppermint and the suggestion to check for additional drivers in Settings/Software and Updates? Yes I did; there were 2 of them: the NVidia and an open source one. Nice to be welcomed in such a supportive manner. :-)
I spent a few hours yesterday researching this issue and learned a lot, including the fact that it’s a more widespread problem than it first appeared, not just in PepOS.
I took notes including websites, posts, and suggested fixes; I’ve included some of them below in hopes this helps others and saves them some time.
It seems that the install of Pep 10 caused this issue since the dual booted Linux Mint worked okay in full HD; so there is a problem on my system with the installed video driver. Thus a new driver is needed.
Here is a recap of some of my research:
= = =   
A- I followed the instructions from:
https://forum.peppermintos.com/index.php/topic,1974.msg20631.html#msg20631
They were well written and it enabled booting into Pep 10, although at a very lo res screen.
B- Manually Set "nomodeset" Intel Driver Option for Linux Booting
https://www.dell.com/support/article/en-us/sln306327/manual-nomodeset-kernel-boot-line-option-for-linux-booting?lang=en
This post shows a temporary fix to try out, then a permanent fix which edits the grub menu; all code included
C- Release Notes for Linux Mint 18 Cinnamon
https://www.linuxmint.com/rel_sarah_cinnamon.php
Some graphics cards don't work well with the open-source driver present in Linux Mint.
If Linux Mint freezes during boot time, use the "nomodeset" boot option as illustrated in the video below:
D- Fixing the black screen after grub boot-up (screen/video settings mismatch)
This is quite a long tutorial with lots of info about drivers, both NVidia and nouveau open source; it seems that quite a few people have suffered with this issue   
https://community.linuxmint.com/tutorial/view/842
E- How to set NOMODESET and other kernel boot options in grub2
https://ubuntuforums.org/printthread.php?t=1613132&pp=75
F- VideoDriverHowto
https://help.ubuntu.com/community/VideoDriverHowto
This guide and its subpages describe the driver situation in ubuntu and how to install proprietary binary/restricted drivers where open source drivers are not available.
Looks like a lot of good info here.
= = =
The time spent researching this issue was certainly informative, but ultimately had a quite simple, but avoidable solution.
I did the nomodeset process in the grub bootloader, and Pep 10 loaded with a 640x480 screen, refresh rate of 73.0 Hz. A nouveau video driver had been selected; perhaps this happened during the install - I don’t recall selecting the option of proprietary drivers. I changed it to the NVidia driver. After shutdown/start, Pep 10 booted okay, but with a 1024x768 display. Settings Panel/Hardware/Display/Resolution did not give the option of full HD; max res choice was 1600x900. I chose that and the screen refreshed fine. After the next shutdown, the system booted up with a full HD display. It’s almost like the system needed to “bootstrap” itself gradually into higher res over a 3 step process - very interesting.
= = =
Wrapping up -
Question 1: Is it better to try an NVidia driver or an open source one such as nouveau? I’ve read that open source is the preferred option since it can be updated by the community; there are many people who dislike NVidia because of the closed nature of its drivers.
Question 2: Does Pep 10 install open source drivers by default, even though, as in my case, this causes a serious problem?
Question 3: Why did Pep 10 work fine for a few days, then give problems. If the video driver was an issue, shouldn’t it have been a problem right away?
Any feedback on the questions would make for interesting reading . . .
Thanks again for the support, and I hope to solve my next problem (can’t print to my network printer from 2 laptops).


Offline spence

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Re: Out of Range monitor display - fail to boot
« Reply #6 on: May 22, 2020, 01:05:47 pm »
Hello & Welcome to our friendly forums bill! #teampeppermint are pleased you found a solution! We ask that you start a new thread for each separate support issue so each may be marked (SOLVED) individually.

We will ask that you now to edit the subject line of your OP (original post) in this or any other of your threads to append (SOLVED) at the end.

For further reading about why we ask for this bit of forum etiquette and how to do so, please read the pinned post by peppermintOS founder Kendall Weaver here:
https://forum.peppermintos.com/index.php/topic,24.0.html

Happy Pepperminting!


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