Author Topic: Webcam troubles - Device not found  (Read 2900 times)

Offline justalexander3

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Webcam troubles - Device not found
« on: April 11, 2020, 07:17:56 pm »
Hello.

First time posting and still a beginner to Linux. I've been using peppermint since P8 and I love it. But always had a problem with the webcam on this laptop. I have searched and never found a solution. It always says device not found. No problem on my other laptop after installing cheese but never any luck with this one and now this is the only computer I have. Any help would be greatly appreciated!

Offline Slim.Fatz

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Re: Webcam troubles - Device not found
« Reply #1 on: April 12, 2020, 01:06:55 am »
Hi justalexander3,

It is almost impossible to help people with hardware issues without knowing anything about the hardware.  :-\ Open a terminal window and enter this command:

Code: [Select]
inxi -Fzthen copy the output and post it back here in your next message.  ;)

Regards,

-- Slim
Respect science, respect nature, respect each other.

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Offline rayzer

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Re: Webcam troubles - Device not found
« Reply #2 on: April 12, 2020, 07:40:44 am »
check if these are installed.. you can do so by typing in terminal

Code: [Select]
sudo apt install ubuntu-restricted-extras ffmpeg vlc guvcview

you might have to use the Tab button on the restricted extras part of the installation in order to proceed if its not already there, between them you might install the necessary codecs to get the audio video webcam working.
guvcview is a better option than cheese too as cheese tends to hate some ubuntu installs and will either not open or not show video.
once installed reboot & give it a go and get back to us
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Offline justalexander3

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Re: Webcam troubles - Device not found
« Reply #3 on: August 05, 2020, 02:58:37 pm »
System:    Host: j-ThinkPad-Edge-E530c Kernel: 5.4.0-42-generic x86_64 bits: 64
           Desktop: N/A Distro: Peppermint Ten
Machine:   Device: laptop System: LENOVO product: 33662UU v: ThinkPad Edge E530c serial: N/A
           Mobo: LENOVO model: 33662UU serial: N/A
           UEFI [Legacy]: LENOVO v: H0ET35WW (1.17 ) date: 07/25/2012
Battery    BAT0: charge: 20.7 Wh 48.5% condition: 42.7/38.9 Wh (110%)
CPU:       Dual core Intel Core i3-2328M (-MT-MCP-) cache: 3072 KB
           clock speeds: max: 2200 MHz 1: 805 MHz 2: 835 MHz 3: 847 MHz 4: 821 MHz
Graphics:  Card: Intel 2nd Generation Core Integrated Graphics Controller
           Display Server: x11 (X.Org 1.20.8 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 3000 (SNB GT2)
           version: 3.3 Mesa 20.0.8
Audio:     Card Intel 7 Series/C216 Family High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k5.4.0-42-generic
Network:   Card-1: Realtek RTL8188CE 802.11b/g/n WiFi Adapter driver: rtl8192ce
           IF: wlp3s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp12s0 state: down mac: <filter>
Drives:    HDD Total Size: 1320.3GB (0.6% used)
           ID-1: /dev/sda model: ST320LT020 size: 320.1GB
           ID-2: USB /dev/sdb model: FA_GoFlex_Desk size: 1000.2GB
Partition: ID-1: / size: 293G used: 7.0G (3%) fs: ext4 dev: /dev/sda1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 43.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 178 Uptime: 35 min Memory: 717.7/9558.3MB
           Client: Shell (bash) inxi: 2.3.56

Offline justalexander3

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Re: Webcam troubles - Device not found
« Reply #4 on: August 05, 2020, 03:08:29 pm »
Terribly sorry guys! I posted this message and then immediately had a location change. I've been teaching overseas and now back home due to this virus situation. I'm back now and I appreciate any help!

Offline justalexander3

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Re: Webcam troubles - Device not found
« Reply #5 on: August 05, 2020, 03:14:48 pm »
System:    Host: j-ThinkPad-Edge-E530c Kernel: 5.4.0-42-generic x86_64 bits: 64
           Desktop: N/A Distro: Peppermint Ten
Machine:   Device: laptop System: LENOVO product: 33662UU v: ThinkPad Edge E530c serial: N/A
           Mobo: LENOVO model: 33662UU serial: N/A
           UEFI [Legacy]: LENOVO v: H0ET35WW (1.17 ) date: 07/25/2012
Battery    BAT0: charge: 20.7 Wh 48.5% condition: 42.7/38.9 Wh (110%)
CPU:       Dual core Intel Core i3-2328M (-MT-MCP-) cache: 3072 KB
           clock speeds: max: 2200 MHz 1: 805 MHz 2: 835 MHz 3: 847 MHz 4: 821 MHz
Graphics:  Card: Intel 2nd Generation Core Integrated Graphics Controller
           Display Server: x11 (X.Org 1.20.8 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 3000 (SNB GT2)
           version: 3.3 Mesa 20.0.8
Audio:     Card Intel 7 Series/C216 Family High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k5.4.0-42-generic
Network:   Card-1: Realtek RTL8188CE 802.11b/g/n WiFi Adapter driver: rtl8192ce
           IF: wlp3s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp12s0 state: down mac: <filter>
Drives:    HDD Total Size: 1320.3GB (0.6% used)
           ID-1: /dev/sda model: ST320LT020 size: 320.1GB
           ID-2: USB /dev/sdb model: FA_GoFlex_Desk size: 1000.2GB
Partition: ID-1: / size: 293G used: 7.0G (3%) fs: ext4 dev: /dev/sda1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 43.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 178 Uptime: 35 min Memory: 717.7/9558.3MB
           Client: Shell (bash) inxi: 2.3.56


Offline justalexander3

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Re: Webcam troubles - Device not found
« Reply #6 on: August 05, 2020, 03:33:13 pm »
Sorry bout the duplicate post. You can tell I'm a newbie.

I did try

sudo apt install ubuntu-restricted-extras ffmpeg vlc guvcview

No need for tab as far as I can tell but I'm not sure of any additional codecs you mentioned. After rebooting started both cheese and guvcview with no luck.

Offline alynur

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Re: Webcam troubles - Device not found
« Reply #7 on: August 05, 2020, 11:12:59 pm »
Hi justalexander3, I also have a 2012 laptop, mine is a Samsung, and I have lost the ability to use my camera and mic for fb video chats. I think it might have something to do with the newer kernels because it did work before, I just don't remember when because I hardly used the laptop for video chats. I may have had P 7 installed back then and I think I had to have all the settings in Skype set correctly. I was thinking about installing P 7 back into it. but it's working so good with P 9 I hate to mess with it and, like I said, I don't use the laptop for video chats.
What was I thinking?

Offline alynur

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Re: Webcam troubles - Device not found
« Reply #8 on: August 07, 2020, 01:05:08 pm »
I have P 9 installed in my laptop along with Ubuntu 18.04, I booted into Ubuntu and while using Chromium browser I could make video calls in fb. Ubuntu has the 4,15 kernel installed. I booted up my P 10 installation usb stick and tried making a video call while in firefox and I was able to. P 10 has the 4.18 kernel so I installed that in P 9 and booted into it but still was unable to make video calls in any browser. Firefox wouldn't enable javascript which there was a note that it was needed for fb to work. So the only thing I can deduce is that P 9 won't recognize my camera and mic for fb.
What was I thinking?

Offline justalexander3

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Re: Webcam troubles - Device not found
« Reply #9 on: August 07, 2020, 03:00:45 pm »
Hi justalexander3, I also have a 2012 laptop, mine is a Samsung, and I have lost the ability to use my camera and mic for fb video chats. I think it might have something to do with the newer kernels because it did work before, I just don't remember when because I hardly used the laptop for video chats. I may have had P 7 installed back then and I think I had to have all the settings in Skype set correctly. I was thinking about installing P 7 back into it. but it's working so good with P 9 I hate to mess with it and, like I said, I don't use the laptop for video chats.

I never had P7 so that sounds reasonable to me. I have had this laptop for a few years now. It was given to me and wasn't even usable with windows. I was going to throw it away. That's when I first discovered peppermint and installed P8. It was a great machine once again, even with only 2GB of RAM, and has been fine for all of my needs over the years. The Webcam didn't work from the start but I never needed it so it didn't bother me. I installed P9 on my Sony Vaio and had no issues with the webcam so I just assumed it was a driver or settings issue. I'm pretty sure I was able to get it to work at some point with a simple change but I can't remember and it's been wiped since.  I'm about to start teaching online so I need to find another option if I can't get this to work. I would certainly prefer to use this thinkpad though. I have not tried using the camera through either browsers recently though. I will give that a try. Thanks!