Author Topic: New laptop conversion to PM 10 not progressing [SOLVED!!!|  (Read 772 times)

Offline Jay S

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New laptop conversion to PM 10 not progressing [SOLVED!!!|
« on: March 12, 2020, 07:53:36 pm »
Hello All,
This is my first post here while I'm struggling to install PM 10 on a new laptop. I bought this Acer Aspire 5 with Win10 with the intent of swapping out theoriginal M.2 SSD with Windows on it for a new, clean drive and install PM 10 on it. I made sure the laptop worked fine with Windows before doing anything with it besides all the updates.

Using 2 different USB drives, the PM10 installation hung up multiple times on the partition/file system setup page. The installer crashed and wasn't able to see the system drive at all, only the USB drive. This happened identically with both USB drives and with the new M.2 system drive as well as the original M.2 drive with Windows on it. Before trying the install, I verified the checksum of the installation file. I also used one of the USB drives to install PM10 on an older Gateway laptop (this computer) without any issue.

As a side note, running Live on the USB drive seemed ok except my Wifi networking didn't appear to be working at all.

I'm fairly new with Linux but I've installed Mint Cinnamon and  LXLE on a number of machines and never had this problem.

Is it possible Acer and/or MS have some sort of lock installed preventing a Linux distro from accessing the system drive?  Any suggestions?

Thanks so much,
Jay
« Last Edit: March 13, 2020, 08:39:29 pm by Jay S »
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Offline Jay S

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Re: New laptop conversion to PM 10 not progressing
« Reply #1 on: March 12, 2020, 10:16:25 pm »
I have since tried to load Mint and LXLE and I run into the same two issues, the SSD isn't seen and the Wifi does not work. I put the original SSD back in with Win10 on it and everything works fine.

Secure boot is off.  Any other BIOS settings to verify?

Jay
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Offline josephd

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Re: New laptop conversion to PM 10 not progressing
« Reply #2 on: March 13, 2020, 12:07:09 am »
This sounds like a UEFI problem but I don't have any systems with UEFI to know for sure.
I'm hoping this Ubuntu tutorial helps as we're based on Bionic Beaver as well.
https://www.itzgeek.com/how-tos/linux/ubuntu-how-tos/how-to-install-ubuntu-18-04-lts-bionic-beaver-on-uefi-and-legacy-bios-system.html
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Offline spence

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Re: New laptop conversion to PM 10 not progressing
« Reply #3 on: March 13, 2020, 09:01:51 am »
Secure boot is off.  Any other BIOS settings to verify?

You may leave "Secure Boot" enabled in your bios @Jay S, but "Fast Boot", or however your bios refers to it must be disabled

 ;)

If @josephd's post helps you fix your support query, we ask that you kindly edit the subject line of your OP (Original Post) and append (SOLVED) at the end. This helps future forum users to know that we've found a solution. It also allows our small team to not spend time reading thru threads that have been solved.

 ;)
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Offline Jay S

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Re: New laptop conversion to PM 10 not progressing
« Reply #4 on: March 13, 2020, 09:34:17 am »
Thanks to both of you but so far, no luck. Fast boot and secure boot are both disabled. Unfortunately all the guides to installing different flavors seem to walk you through the steps but don't seem to address any possible problems. The installer continues to crash at the partitioning stage. The live environment works well except there is no Wifi recognized. Everything works perfectly when booted back into Win10.

Jay
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Offline spence

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Re: New laptop conversion to PM 10 not progressing
« Reply #5 on: March 13, 2020, 09:58:23 am »
Are you able to "Test Peppermint" via the Live USB @Jay S? If the answer is yes, would you please give us the output for
Code: [Select]
inxi -Fz
What's the age of this laptop? I would suggest putting the original ssd back in and then attempt to give peppermint a partition. The acer bios may be objecting to having the original ssd removed, or is looking for a security linkage?

 :-\ 
spence
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Offline Jay S

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Re: New laptop conversion to PM 10 not progressing
« Reply #6 on: March 13, 2020, 10:12:29 am »
spence, the laptop is only a month or so old. I bought it planning on migrating it to Linux as soon as I used it enough to make sure it wasn't a lemon. I've tried loading different flavors on the original SSD and the replacement but none of the Linux installers appear to recognize the presence of the installed drive, only the USB drive.  This last attempt I plugged in an ethernet cable and was able to connect but no wireless yet.

Here's the output you asked for...

Code: [Select]
System:    Host: peppermint Kernel: 5.0.0-37-generic x86_64 bits: 64 Desktop: N/A
           Distro: Peppermint Ten
Machine:   Device: laptop System: Acer product: Aspire A515-54 v: V1.12 serial: N/A
           Mobo: CML model: Doc_WC v: V1.12 serial: N/A
           UEFI: Insyde v: V1.12 date: 08/23/2019
Battery    BAT1: charge: 44.0 Wh 88.0% condition: 50.1/47.8 Wh (105%)
CPU:       Dual core Intel Core i3-10110U (-MT-MCP-) cache: 4096 KB
           clock speeds: max: 4100 MHz 1: 1800 MHz 2: 1800 MHz 3: 1800 MHz
           4: 1800 MHz
Graphics:  Card: Intel UHD Graphics
           Display Server: x11 (X.Org 1.20.4 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.03hz
           OpenGL: renderer: Mesa DRI Intel UHD Graphics (Comet Lake 3x8 GT2)
           version: 4.5 Mesa 19.0.8
Audio:     Card Intel Device 02c8 driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k5.0.0-37-generic
Network:   Card-1: Intel Wireless-AC 9462
           IF: N/A state: N/A mac: N/A
           Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 130.8GB (8.8% used)
           ID-1: USB /dev/sda model: Ultra size: 123.1GB
           ID-2: USB /dev/sdb model: DataTraveler_3.0 size: 7.8GB
Partition: ID-1: / size: 9.7G used: 53M (1%) fs: overlay dev: N/A
           ID-2: swap-1 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-3: swap-2 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
           ID-4: swap-3 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram2
           ID-5: swap-4 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 61.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 183 Uptime: 11 min Memory: 514.2/19787.5MB
           Client: Shell (bash) inxi: 2.3.56
« Last Edit: March 13, 2020, 12:30:13 pm by Slim.Fatz »
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Offline spence

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Re: New laptop conversion to PM 10 not progressing
« Reply #7 on: March 13, 2020, 11:16:22 am »
Generally we prefer to triage one item at a time, but I'll give you something to read about both which may influence your decision to follow thru or return this laptop. I have enclosed your terminal outputs using the # and Sp buttons located above the message composer window in order to maintain the formatting of the terminal outputs:

 ;)

This last attempt I plugged in an ethernet cable and was able to connect but no wireless yet.

Here's the output you asked for...

Spoiler (click here to view / hide)
[close]

Two things jump out at me:
Code: [Select]
Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
Realtek WiFi drivers are a complete muddle, you'll find many many support queries all over the www... I'll link to a long running thread here which may or may not help as something has changed about Realtek, wifi and the switch from 4.0 to 5.0 linux kernels...

https://forum.peppermintos.com/index.php/topic,5018.0.html

If you have the spare time I might suggest having a go at installing Peppermint 9 Respin to see if Realtek Wifi connects easily while in the LiveUSB environment.

and why are there 4 swap partitons?

Code: [Select]
Drives:    HDD Total Size: 130.8GB (8.8% used)
           ID-1: USB /dev/sda model: Ultra size: 123.1GB
           ID-2: USB /dev/sdb model: DataTraveler_3.0 size: 7.8GB
Partition: ID-1: / size: 9.7G used: 53M (1%) fs: overlay dev: N/A
           ID-2: swap-1 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-3: swap-2 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
           ID-4: swap-3 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram2
           ID-5: swap-4 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram3

Also see this thread pertaining to a related laptop https://askubuntu.com/questions/1211911/cannot-install-ubuntu-on-acer-aspire-a515-54g-laptop-hard-drive-not-detected

 ;)
spence
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Offline rayzer

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Re: New laptop conversion to PM 10 not progressing
« Reply #8 on: March 13, 2020, 01:34:14 pm »
the wifi drivers are available on pkgs.org, just click on ubuntu 18.04 after this. if you get pep installed just install them offline with gdebi then reboot
https://pkgs.org/search/?q=8168

as for the installation part try using gparted on a live usb to wipe out all the partitions then create a new whole partition table. i remember windows 10 leaving behind a load of crap when i removed it and had to do that myself.
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Offline murraymint

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Re: New laptop conversion to PM 10 not progressing
« Reply #9 on: March 13, 2020, 02:40:55 pm »
It's unlikely Windows left anything behind on his new, clean drive.

Look in the BIOS to see if there's a RAID/AHCI mode for the drive. Make sure it's AHCI, is what I'm thinking.

Offline Jay S

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Re: New laptop conversion to PM 10 not progressing
« Reply #10 on: March 13, 2020, 08:37:55 pm »
and why are there 4 swap partitons?

Code: [Select]
Drives:    HDD Total Size: 130.8GB (8.8% used)
           ID-1: USB /dev/sda model: Ultra size: 123.1GB
           ID-2: USB /dev/sdb model: DataTraveler_3.0 size: 7.8GB
Partition: ID-1: / size: 9.7G used: 53M (1%) fs: overlay dev: N/A
           ID-2: swap-1 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-3: swap-2 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
           ID-4: swap-3 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram2
           ID-5: swap-4 size: 2.59GB used: 0.00GB (0%) fs: swap dev: /dev/zram3

Also see this thread pertaining to a related laptop https://askubuntu.com/questions/1211911/cannot-install-ubuntu-on-acer-aspire-a515-54g-laptop-hard-drive-not-detected

 ;)

WOW!!! That was the quick fix!!!

Thanks to spence and all those that mentioned AHCI as the likely target for not recognizing the installed drive. Since there isn't a Windoze install on this drive, I wasn't able to go into Safe Mode when booting from the Live USB. The key to this solution is using Ctrl-S while in BIOS and activating the hidden SATA menu. Changing it from RST-Optane to AHCI and then saving the change. I rebooted into the Live USB environment, chose install PM10 and away it went. At the partition page, all the usual suspects were there and I let the installer format the new NVME drive. It's now running on the installed drive and updating the packages.

Even the wireless appears to be working fine. All the local WiFi signals are detected but I won't be testing them out until all the updates are done.

spence, I don't know why there were so many partitions on the USB drive. I just made the bootable image in Rufus, using the defaults. Once the above issue was solved, the rest of the install went as smoothly as I was expecting. Now I need to learn Peppermint enough to convert my desktop...

Thanks again to all!!!

Jay
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Offline spence

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Re: New laptop conversion to PM 10 not progressing [SOLVED!!!|
« Reply #11 on: March 14, 2020, 11:24:51 am »
Pleased to learn you found your fix @Jay S, many thanks for remembering to mark your support thread (SOLVED). 

While It's not unusual to have 4 or more partitions in Linux, especially not amongst some of the always distro testing pepperminters found here. But 4 swap partitions is a bit of a quandry. For a swap partition is not largely needed at all on newer hardware and especially not on SSDs. Yet there may be rare exceptions, it's quite likely one of my fellow #teampeppermint members will remind us of them at some point. 


 ;)

« Last Edit: March 14, 2020, 12:15:42 pm by spence »
spence
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Offline Jay S

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Re: New laptop conversion to PM 10 not progressing [SOLVED!!!|
« Reply #12 on: March 15, 2020, 10:31:57 am »
Pleased to learn you found your fix @Jay S, many thanks for remembering to mark your support thread (SOLVED). 

While It's not unusual to have 4 or more partitions in Linux, especially not amongst some of the always distro testing pepperminters found here. But 4 swap partitions is a bit of a quandry. For a swap partition is not largely needed at all on newer hardware and especially not on SSDs. Yet there may be rare exceptions, it's quite likely one of my fellow #teampeppermint members will remind us of them at some point. 


 ;)

I really have no idea why the bootable USB would have any swap files at all. When the installation was complete, the new SSD just had a boot partition and the rest of the drive was a single partition. I'll try creating a few boot drives with Rufus for a couple of distros and see if this is a common occurrence.

Thanks again for all the help.

Jay
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Offline spence

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Re: New laptop conversion to PM 10 not progressing [SOLVED!!!|
« Reply #13 on: March 15, 2020, 10:42:23 am »
 ::)

Pardon my confusion, I thought the 4 swap files were on your new ssd where they are not needed.

Now that you have peppermintOS installed, please know it has it's own LiveUSB creator...

menu > system > usb stick formatter

then use the usb image writer
 


 ;)
spence
PeppermintOS 10 Respin currently installed  on:
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Offline Jay S

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Re: New laptop conversion to PM 10 not progressing [SOLVED!!!|
« Reply #14 on: March 15, 2020, 07:30:13 pm »
No problem, I'm confused much of the time.

I made bootable USB copies of  4 different distros, including Peppermint 10, on 3 different USB drives, using Rufus. None of them had any partition other that the bootable image.  Who knows what happened???

On another note, I got a bit carried away trying to customize and deleted the panel at the bottom. I tried to recreate it for a few minutes before biting the bullet and just reinstalling the entire OS.  The good news was that everything worked as it should have!!!

Jay
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