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Author Topic: Printer "Held for Authentication"  (Read 128 times)

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Offline temponeras3

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Printer "Held for Authentication"
« on: November 26, 2019, 07:48:31 pm »
This is my first post so bear with me if things get redundant.

I have recently installed peppermint 10 and am trying to set up my network printer which is on a windows network.  I managed to add, find and install my HP network printer through the printers program.  My problem is that when I try to print a test page or anything else it will not process.  It simply states "Held for Authentication".  I input my username and password and it acts like it will process for a second or two but goes right back to "Held for Authentication" in the printing queue.  Anyone have a solution for this?

Thanks in advance.

Temponeras3

Offline PCNetSpec

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Re: Printer "Held for Authentication"
« Reply #1 on: November 27, 2019, 05:52:15 am »
Delete the printer from "Printers"

Now try installing hplip-gui:
Code: [Select]
sudo apt-get install hplip-gui
then using:-

Menu > Settings > HPLIP Toolbox

to set up your HP printer (instead of "Printers").

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Offline temponeras3

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Re: Printer "Held for Authentication"
« Reply #2 on: November 27, 2019, 06:01:44 pm »
I tried the hplip toolbox and that did not work either!  So I even connected the printer directly via USB cable and that did not work either!

Thanks-

Temponeras3

Offline PCNetSpec

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Re: Printer "Held for Authentication"
« Reply #3 on: November 28, 2019, 03:00:34 pm »
Which printer model ?
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