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Author Topic: Screen Freeze  (Read 130 times)

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Offline ellen

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Screen Freeze
« on: November 07, 2019, 01:00:24 pm »
Hi, my screen freeze at random times. When I am watching YouTube or even when I am busy on my desktop. Don't know whether it is a software/hardware problem.

System info:
 Host: asus-G73Sw Kernel: 5.0.0-32-generic x86_64 bits: 64 gcc: 7.4.0
           Desktop: N/A Distro: Peppermint Ten
Machine:   Device: laptop System: ASUSTeK product: G73Sw v: 1.0 serial: N/A
           Mobo: ASUSTeK model: G73Sw v: 1.0 serial: N/A
           UEFI: American Megatrends v: G73Sw.205 date: 02/10/2011
Battery    BAT0: charge: 46.6 Wh 99.9% condition: 46.6/78.0 Wh (60%)
           model: ASUSTek G73--52 status: Full
CPU:       Quad core Intel Core i7-2630QM (-MT-MCP-)
           arch: Sandy Bridge rev.7 cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 15963
           clock speeds: max: 2900 MHz 1: 896 MHz 2: 932 MHz 3: 884 MHz 4: 825 MHz
           5: 1219 MHz 6: 875 MHz 7: 814 MHz 8: 882 MHz
Graphics:  Card: NVIDIA GF106M [GeForce GTX 460M] bus-ID: 01:00.0
           Display Server: x11 (X.Org 1.20.4 )   :-X COULD THIS BE THE PROBLEM?
           drivers: nvidia (unloaded: modesetting,fbdev,vesa,nouveau)   :-X
           Resolution: 1920x1080@60.02hz
           OpenGL: renderer: GeForce GTX 460M/PCIe/SSE2
           version: 4.6.0 NVIDIA 390.116 Direct Render: Yes
Audio:     Card-1 NVIDIA GF106 High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 Intel 6 Series/C200 Series Family High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k5.0.0-32-generic
Network:   Card-1: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express)
           driver: ath9k bus-ID: 03:00.0
           IF: wlp3s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 port: 9000 bus-ID: 05:00.0
           IF: enp5s0 state: down mac: <filter>
Drives:    HDD Total Size: 1000.2GB (1.0% used)
           ID-1: /dev/sda model: ST95005620AS size: 500.1GB
           ID-2: /dev/sdb model: ST95005620AS size: 500.1GB
Partition: ID-1: / size: 457G used: 9.2G (3%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 48.0C mobo: N/A gpu: 0.0:55C
           Fan Speeds (in rpm): cpu: 2200
Info:      Processes: 240 Uptime: 27 min Memory: 817.7/7949.5MB
           Init: systemd runlevel: 5 Gcc sys: 7.4.0
           Client: Shell (bash 4.4.201) inxi: 2.3.56

Offline PCNetSpec

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Re: Screen Freeze
« Reply #1 on: November 07, 2019, 01:39:38 pm »
Random freezes are always a pain to track down, sure it could be the nvidia drivers, but it could also be pretty much anything.

Do these freezes recover themselves, or do you need to reboot ?
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Offline ellen

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Re: Screen Freeze
« Reply #2 on: November 08, 2019, 05:10:39 am »
Hi, I've have installed and uninstalled Peppermint for about 7 times. The mouse and sound is working and nothing else. I can't use the keyboard and/or the terminal. Must use the on/off switch to restart my laptop.  At this moment I am using Linux Mint to see if I have the same problem, but the system also freeze as well. So I figured it must be something to do with my nvidia graphics cards. I have purge the nvidai drivers and log in using the software rendering option, which is working quite well (no freezing). I've tried Zorin and elementary as well with no issues regarding the nvidia graphics.

I found this on the Ubuntu wiki:

"If computer crashes are a common occurrence in your computer, there is a good chance that your graphics card is the one causing the issue.  There is no need to worry about such problems with a CPU–based solution, it’s a stable, well-established renderer with few hiccups. If you are concerned about dependability and predictability, a CPU-based solution is perfect for you."


i have also tried to use the nouveau drivers on Peppermint, but the scaling was awful!  Is there any settings or configurations that I can change in Peppermint to make use of the nvidia graphics / and if not, does Peppermint have a log in option for software rendering? I have also found conflicting answers on whether or not if using  software rendering could wear down the cpu.

BUT I REALLY WANT TO USE PEPPERMINT AS MY DAILY DRIVER. But i guess if its not working with my hardware it would be better to just use a different distro if I can't fix this nvidia issue.


« Last Edit: November 08, 2019, 05:16:00 am by ellen »

Offline Ru5en

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Re: Screen Freeze
« Reply #3 on: November 08, 2019, 09:33:37 am »
Hi, In the past I solved this problem on my secondary laptop with a re-paste on the cpu&gpu    It was the overheat for me, even if the laptop was cold....  anyway  try it maybe help on you.. :)

Offline PCNetSpec

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Re: Screen Freeze
« Reply #4 on: November 08, 2019, 04:53:25 pm »
Which nvidia drivers was it using ?
(eg 340, or maybe 390)
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