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Author Topic: Newly-installed P5 won't shut down/start up [ABANDONED - faulty hardware]  (Read 6840 times)

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Offline TonyB

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I've just got a brand new Acer Aspire V11 Touch and have downloaded Peppermint Five (64-bit).  Installation did not run smoothly and I had to jiggle around with the BIOS settings to get it running (I probably shouldn't have done that).

Heaven knows where Windows 8.1 went, but it doesn't seem to be there now. Never mind  :)

I initially had problems because it was using a kernel 2.02, but that seems to be fixed now.

However, the only way I can get the system to shut down is via the power button, and I'd like some help to sort this out please.

As always any assistance would be greatly appreciated.

Thanks
Tony
« Last Edit: August 25, 2014, 04:35:41 pm by TonyB »

Offline AndyInMokum

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Re: Newly installed P5 won't shut down
« Reply #1 on: August 17, 2014, 09:20:05 am »
Hi Tony, sorry to hear you are having issues.  Firstly, really AVOID doing a hard shutdown.  It can easily corrupt your file system.  Have you tried Ctrl+Alt+Del to invoke the logout screen?  Or, opening a terminal window and entering the following command.
Code: [Select]
sudo shutdown -P now
If all that fails, follow the UNIX shutdown instructions from the old forum: How to safely shutdow when the screen freezes

Next lets try and find your Windows partition.  Boot up Peppermint Five from your Live Media.  Open a terminal window and enter the following command.
Code: [Select]
sudo fdisk -l
As it is a live session, no password will be required. Hit enter.

Post the output, encapsulating it with the "spoiler", Sp function found above the emoticons.  We now have a starting point  ;).
« Last Edit: August 17, 2014, 09:23:34 am by AndyInMokum »
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Offline rjm65

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Re: Newly installed P5 won't shut down
« Reply #2 on: August 17, 2014, 09:23:46 am »
If he has a new acer with windows 8.1, I think you are going to find he is running that new partition system Andy...   ;)
Robert
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IBM T40

Offline AndyInMokum

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Re: Newly installed P5 won't shut down
« Reply #3 on: August 17, 2014, 09:36:09 am »
Robert, you're absolutely right  :-[.  It just goes to show what an old Luddite I am.  I don't even think about Win 8.1 and UEFI and Secure Boot  :D.  Tony don't pay any attention to my last post, sorry if it caused any confusion.  The shutdown technique remains true though. Hang on and someone with a better knowledge of this "new fangled technology"   is sure to answer you  :D!!
« Last Edit: August 17, 2014, 09:40:13 am by AndyInMokum »
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Offline Slim.Fatz

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Re: Newly installed P5 won't shut down
« Reply #4 on: August 17, 2014, 09:57:43 am »
Hi, Tony:

Is your computer freezing/locking up? Or does it show the proper login screen, but when you continue with the shutdown it just does not power off? If it is the latter, I recall something about ACPI issues -- but I am sorry that I cannot help you further with that at the moment.

Try, as listed in the old forum link posted in reply #1 by AndyInMokum, where you press and hold the Alt key (or with some laptops the AltGr key) and then also the SysRq key. While holding them both pressed you now press the following sequence of keys

Code: [Select]
R  E  I  S  U  O

These keys do not have to be capitals! And the last one is the letter O not zero. Each of them should be pressed for 2-3 seconds and you should pause between each key for 2-3 seconds as well. I know that it is not easy to press them while holding the other two pressed (unless you have a long pointy nose like I have)  8)

Good luck, I'm sure that someone else here will help to a more convenient solution,

-- Slim
« Last Edit: August 17, 2014, 10:00:22 am by Slim.Fatz »
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Offline AndyInMokum

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Re: Newly installed P5 won't shut down
« Reply #5 on: August 17, 2014, 10:03:38 am »
I know that it is not easy to press them while holding the other two pressed (unless you have a long pointy nose like I have)  8)

I found a pencil gripped between the teeth work great too  :D.
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Offline TonyB

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Re: Newly installed P5 won't shut down
« Reply #6 on: August 17, 2014, 10:11:01 am »
Hello AndyinMokum

Firstly, thanks for the offers of help.

Both Control+Alt+Delete and sudo shutdown -P now produce the same result...... I'm taken to the normal Peppermint ShutDown screen where the red line moves a tiny amount, then stops and hangs indefinitely. I've tried pressing other keys, but the only one that seems to produce any reaction at all is the Power Button.

Cheers,
Tony

Offline Slim.Fatz

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Re: Newly installed P5 won't shut down
« Reply #7 on: August 17, 2014, 10:13:12 am »
I know that it is not easy to press them while holding the other two pressed (unless you have a long pointy nose like I have)  8)

I found a pencil gripped between the teeth work great too  :D .
OK, AndyInMokum, keep rubbing it in!! When, like me, you no longer have teeth, that technique is not so darn easy!!  ;D

Regards,
-- Slim
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Offline Slim.Fatz

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Re: Newly installed P5 won't shut down
« Reply #8 on: August 17, 2014, 10:32:29 am »
Hi TonyB:

You might look at the solution for your problem in this link:

http://askubuntu.com/questions/162211/shutdown-does-not-depower

It seemed to work for a problem similar to yours that the writer was having with Ubuntu 12.04. If you need help doing what he did, post back here again for assistance.

Regards,
-- Slim
"Life first -- Peppermint a close 2nd!" -- Zeb

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Offline TonyB

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Re: Newly installed P5 won't shut down
« Reply #9 on: August 17, 2014, 10:43:33 am »
Hello Slim.Fatz

Thanks for your advice.

As regards the side comments, there's a story that Mozart composed a piano piece which included an eleven-note chord, so his nose had to be used in addition to the 10 fingers/thumbs. I don't know how true this is, but  Alt GR + Shift + SysRq + (letters) is definitely easier than Alt + Shift + SysRq + (letters).

Because I've heard of this before (but forgotten it, of course) I typed REISUB instead of REISUO (sorry)
REISUB shut down my system and re-started it but with Grub 2.02 showing.  So I powered off (sorry again)
I rebooted normally and typed REISUO but the only effect I noticed was that my touchpad became inoperative.

As I only got this laptop yesterday, I suppose I could  try to take it back to the shop and tell them "it doesn't work", but I'm not sure they'd believe me  :)

Tony

Offline Slim.Fatz

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Re: Newly installed P5 won't shut down
« Reply #10 on: August 17, 2014, 10:47:13 am »
Hey, TonyB:

You do not need to press the Shift key. Try the REISUO again but without the Shift key (i.e. type: reisuo).

-- Slim
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Offline TonyB

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Re: Newly installed P5 won't shut down
« Reply #11 on: August 17, 2014, 10:48:21 am »
You might look at the solution for your problem in this link:

http://askubuntu.com/questions/162211/shutdown-does-not-depower

It seemed to work for a problem similar to yours that the writer was having with Ubuntu 12.04. If you need help doing what he did, post back here again for assistance.
Hi Slim

Thanks for that.... yes, I definitely DO need help with this. I'm way out of my comfort-zone already!

Thanks,
Tony

Offline rjm65

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Re: Newly installed P5 won't shut down
« Reply #12 on: August 17, 2014, 10:53:33 am »
If I remember Correctly there is something special you have to do when installing to this type of file system, so not only does it save your windows, but boots and shuts down correctly...  PCNetspec knows the answer, I seen it on this board a few weeks back.... Hang in there until he sees this thread....  ;)
Robert
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Offline TonyB

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Re: Newly installed P5 won't shut down
« Reply #13 on: August 17, 2014, 10:58:12 am »
Hello again Slim

Thanks or this suggestion:
You do not need to press the Shift key. Try the REISUO again but without the Shift key (i.e. type: reisuo).

However, when I tried it, everything locked up. No keys seemed to have any effect whatsoever.

The only way out was to Power Off (sorry) and then Power On to re-start.

Cheers,
Tony

Offline TonyB

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Re: Newly installed P5 won't shut down
« Reply #14 on: August 17, 2014, 11:04:15 am »
Hello Robert

If I remember Correctly there is something special you have to do when installing to this type of file system, so not only does it save your windows, but boots and shuts down correctly...  PCNetspec knows the answer, I seen it on this board a few weeks back.... Hang in there until he sees this thread....  ;)
Nice to hear from you. Being a Peppermint fan, I'm not too bothered about salvaging Windows, but I'd be grateful for whatever help I can get.

I just hope PCNetSpec hasn't gone on his holidays.

Thanks for your help
Cheers,
Tony