Choose style:

Author Topic: Installation trouble.  (Read 459 times)

0 Members and 1 Guest are viewing this topic.

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Installation trouble.
« on: February 15, 2019, 02:11:57 pm »
Hi, I've been using Peppermint 9 for a couple of weeks, very happy with it.
I gave my brother a usb drive with the system on it to try on his brand new desktop that came without an operating system. He tried to run the live system before installing but got the error:
 
AMD-Vi:Unable to write to IOMMU perf counter
Couldn't get size: xxxxxxxxxxx
MODSIGN: Couldn't get UEFI db list

Does this relate to the secure boot/UEFI on newer computers? Mine's an older machine so never had to grapple with it before!
Tried to attach a photo but no luck.
Thanks for any suggestions.

Online zebedeeboss

  • Global Moderator
  • Hero
  • *****
  • Posts: 2781
  • Karma: 519
  • Life first... Peppermint a close 2nd :)
    • View Profile
  • Peppermint version(s): Peppermint 9 Respin x64
Re: Installation trouble.
« Reply #1 on: February 15, 2019, 02:34:56 pm »
Hi Doug88,

Welcome to the forums

Can we have a bit more information about the PC

Make / Model / Motherbooard / Gen Specs

This may help us look up the UEFI/Bios detais and offer further assistance

Regards Zeb...
Be Kind Whenever Possible...   It is Always Possible - Dalai Lama

Linux User #565092
P9Respin x64 Desktop - i7-6700K @ 4.00GHz - 32Gb RAM - NVIDIA GTX1070ti 8Gb - 2 x 27" 4k 3840x2160 - 1 x 34" 5120x2160
x64 Laptop - i7-7700HQ @ 2.80GHz - 8Gb RAM - Nvidia GTX1050 4Gb - 15.6" HD 1920x1080

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #2 on: February 15, 2019, 04:37:20 pm »
Thanks for you reply.
This is the computer he has:
https://www.ebuyer.com/862960-punch-technology-amd-desktop-pc-ldt-703-1037

Just to clarify, the peppermint menu appears, you can choose to try Peppermint from usb or install. Selecting either option throws up the error message.
« Last Edit: February 15, 2019, 05:06:06 pm by Doug88 »

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #3 on: February 15, 2019, 04:48:04 pm »
Not sure it mentions it on the website but it's a Gigabyte AM4 motherboard.
« Last Edit: February 15, 2019, 05:06:32 pm by Doug88 »

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 23555
  • Karma: 2616
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: Installation trouble.
« Reply #4 on: February 15, 2019, 05:30:41 pm »
The last two messages are to do with secureboot .. turning it off in the BIOS should get rid of the message.

The first one appears to be to do with IOMMU, which should only affect hardware pass-through for virtualisation .. you could just ignore this, or turn off virtualisation in the BIOS.
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #5 on: February 16, 2019, 10:43:36 am »


Hi, I had a look at it earlier. I found CSM Support in the BIOS which I think is related to secure boot.
I tried enabling it and the three lines below appeared as shown on the photo. I have tried various combinations of these settings but no luck with booting from USB, just getting the same error.
I then tried Kubuntu, same result.
Than I tried Ubuntu 18.04 and it booted no problem.
Strange that Ubuntu boots but not Kubuntu.

Offline alynur

  • Trusted User
  • Member
  • *****
  • Posts: 847
  • Karma: 42
  • Habitual Forum Browser
    • View Profile
  • Peppermint version(s): P 9 (64bit), P 9 R
Re: Installation trouble.
« Reply #6 on: February 23, 2019, 09:30:28 pm »
Gi Doug88, when you are booting into Peppermint, ame you selecting the UEFI usb option? In the picture, with Legacy Only selected, it won't work with the UEFI usb boot selection.
What was I thinking?

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #7 on: February 24, 2019, 02:36:40 pm »
Thanks, I'll take another look tomorrow when I'm over there.

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #8 on: February 25, 2019, 10:50:27 am »
Hi, no luck yet.
Went into bios, enabled CSM support and selected Legacy Only as in the picture. Tried to boot from Peppermint usb by selecting the usb option without UEFI. Peppermint menu appears, select try without installing and goes to a black screen.
Then tried selecting UEFI in storage boot option control. Then tried booting from the usb option with UEFI....same result.
Strange that Ubuntu 18.04, MX18 and Ubuntu Mate work fine without enabling CSM.
Peppermint, kubuntu and KDE Neon don't.

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 23555
  • Karma: 2616
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: Installation trouble.
« Reply #9 on: February 25, 2019, 11:37:46 am »
Yeah very odd .. specially that Ubuntu 18.04 works :-\

Any chance you can post the output from
Code: [Select]
inxi -Fz
in Ubuntu 18.04 (preferably from a LiveUSB session) ?

You may need to install inxi in Ubuntu first
Code: [Select]
sudo apt-get install inxi

Can you also post the output from:
Code: [Select]
efibootmgr -v
and
Code: [Select]
cat /sys/firmware/efi/fw_platform_size
« Last Edit: February 25, 2019, 11:42:26 am by PCNetSpec »
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #10 on: February 26, 2019, 07:08:49 am »
Thanks, outputs shown below.

Code: [Select]
ubuntu@ubuntu:~$ sudo apt-get install inxi
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package inxi

Code: [Select]
BootCurrent: 0006
Timeout: 2 seconds
BootOrder: 0001,0002,0003,0004,0005,0006,0007,0008,0000
Boot0000* Windows Boot Manager VenHw(99e275e7-75a0-4b37-a2e6-c5385e6c00cb)WINDOWS.........x...B.C.D.O.B.J.E.C.T.=.{.9.d.e.a.8.6.2.c.-.5.c.d.d.-.4.e.7.0.-.a.c.c.1.-.f.3.2.b.3.4.4.d.4.7.9.5.}....................
Boot0001* MX18.1 HD(1,GPT,59196830-3bb2-47fa-a3f1-13c199cc342f,0x22,0x7ffde)/File(\EFI\MX18.1\grubx64.efi)
Boot0002* UEFI: PXE IP4 Realtek PCIe GBE Family Controller PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x2)/Pci(0x7,0x0)/Pci(0x0,0x0)/MAC(b42e991b289c,0)/IPv4(0.0.0.00.0.0.0,0,0)..BO
Boot0003* UEFI: HTTP IP4 Realtek PCIe GBE Family Controller PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x2)/Pci(0x7,0x0)/Pci(0x0,0x0)/MAC(b42e991b289c,0)/IPv4(0.0.0.00.0.0.0,0,0)/Uri()..BO
Boot0004* UEFI: HTTP IP6 Realtek PCIe GBE Family Controller PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x2)/Pci(0x7,0x0)/Pci(0x0,0x0)/MAC(b42e991b289c,0)/IPv6([::]:<->[::]:,0,0)/Uri()..BO
Boot0005* UEFI: PXE IP6 Realtek PCIe GBE Family Controller PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x2)/Pci(0x7,0x0)/Pci(0x0,0x0)/MAC(b42e991b289c,0)/IPv6([::]:<->[::]:,0,0)..BO
Boot0006* UEFI: KingstonDataTraveler 2.01.00 PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x0)/USB(4,0)/CDROM(1,0x3a74ac,0x4d00)..BO
Boot0007* UEFI: KingstonDataTraveler 2.01.00 PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x0)/USB(4,0)/CDROM(1,0x3a74ac,0x4d00)..BO
Boot0008* UEFI: KingstonDataTraveler 2.01.00, Partition 2 PciRoot(0x0)/Pci(0x1,0x2)/Pci(0x0,0x0)/USB(4,0)/HD(2,MBR,0x40993ab6,0x3a74ac,0x1340)..BO

Code: [Select]
ubuntu@ubuntu:~$ cat /sys/firmware/efi/fw_platform_size
64




Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 23555
  • Karma: 2616
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: Installation trouble.
« Reply #11 on: February 26, 2019, 08:19:27 am »
Okay not a UEFI issue then (at least not any I had in mind), so I'm still baffled :-\

Any chance you can post the output from
Code: [Select]
inxi -Fz
in Ubuntu 18.04 (preferably from a LiveUSB session) ?

You may need to update the package cache then install inxi in Ubuntu first
Code: [Select]
sudo apt-get update
then
Code: [Select]
sudo apt-get install inxi
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #12 on: February 27, 2019, 06:35:16 am »
That did it, here's the result.

Code: [Select]
ubuntu@ubuntu:~$ inxi -Fz
System:
  Host: ubuntu Kernel: 4.18.0-15-generic x86_64 bits: 64
  Desktop: Gnome 3.28.3 Distro: Ubuntu 18.04.2 LTS (Bionic Beaver)
Machine:
  Type: Desktop System: Punch product: ldt-703-1037 v: N/A serial: <filter>
  Mobo: Gigabyte model: A320M-H-CF v: x.x serial: <filter>
  UEFI: American Megatrends v: F2 GK date: 01/14/2019
CPU:
  Topology: Dual Core model: AMD Athlon 200GE with Radeon Vega Graphics
  bits: 64 type: MT MCP L2 cache: 1024 KiB
  Speed: 1583 MHz min/max: 1600/3200 MHz Core speeds (MHz): 1: 1431 2: 1419
  3: 1419 4: 1419
Graphics:
  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series]
  driver: amdgpu v: kernel
  Display: x11 server: X.Org 1.20.1 driver: amdgpu
  resolution: 1920x1080~60Hz
  Message: Unable to show advanced data. Required tool glxinfo missing.
Audio:
  Device-1: AMD driver: snd_hda_intel
  Device-2: AMD driver: snd_hda_intel
  Sound Server: ALSA v: k4.18.0-15-generic
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
  driver: r8169
  IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 230.79 GiB used: 1.09 GiB (0.5%)
  ID-1: /dev/sda vendor: Gigabyte model: GP-GSTFS31240GNTD size: 223.57 GiB
  ID-2: /dev/sdb type: USB vendor: Kingston model: DataTraveler 2.0
  size: 7.22 GiB
Partition:
  ID-1: / size: 2.91 GiB used: 1.09 GiB (37.5%) fs: overlay source: ERR-102
  ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda3
Sensors:
  Missing: Required tool sensors not installed. Check --recommends
Info:
  Processes: 241 Uptime: 6m Memory: 5.83 GiB used: 1.38 GiB (23.7%)
  Shell: bash inxi: 3.0.32

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 23555
  • Karma: 2616
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: Installation trouble.
« Reply #13 on: February 27, 2019, 09:11:36 am »
Ubuntu 18.04.2 is using the 4.18 kernel (MX I gather are on 4.19), we're still on the 4.15 kernel which is probably the issue here for such new hardware.

Peppermint 10 will have a more recent kernel (at least 4.18) and isn't too far away now.
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline Doug88

  • nOOb
  • *
  • Posts: 9
  • Karma: 0
  • New Forum User
    • View Profile
  • Peppermint version(s): 9
Re: Installation trouble.
« Reply #14 on: February 27, 2019, 11:29:57 am »
Hi, yes that makes sense.
Thanks for your help.