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Author Topic: Crashing on DRM content  (Read 437 times)

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Offline pizzatoppings

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Crashing on DRM content
« on: December 25, 2018, 02:06:58 am »
hi all,
I am not sure what is happening. I did try reinstalling.

While playing on the broswer DRM content eventually the computer crashes, and loops (repeating a one half second part) and freezes completely. I am using an x1 and I am running tlp and powertop as one usually does. But not many other things. I also isolated the player on an ICE application and it still keeps happening. It was happening under Peppermint9 and on the respin it just did also. Maybe it is a hardware thing or the ram is flooding, I can't really tell.

Thank you for the comments.

Offline pin

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Re: Crashing on DRM content
« Reply #1 on: December 25, 2018, 06:45:51 am »
What browser are you using?
How much RAM do you have on your machine?
Could you also provide the output of
Code: [Select]
inxi -F
?
Just say NO to flatpak and snap!!

Offline pizzatoppings

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Re: Crashing on DRM content
« Reply #2 on: December 25, 2018, 09:06:07 am »
Kernel: 4.15.0-43-generic x86_64 bits: 64 Desktop: N/A
           Distro: Peppermint Nine
Machine:   Device: laptop System: LENOVO product: 20BSCTO1WW v: ThinkPad X1 Carbon 3rd serial: N/A
           Mobo: LENOVO model: 20BSCTO1WW v: SDK0J40709 WIN serial: N/A
           UEFI: LENOVO v: N14ET38W (1.16 ) date: 12/07/2016
Battery    BAT0: charge: 37.2 Wh 99.8% condition: 37.3/50.2 Wh (74%)
CPU:       Dual core Intel Core i7-5600U (-MT-MCP-) cache: 4096 KB
           clock speeds: max: 3200 MHz 1: 1519 MHz 2: 969 MHz 3: 1072 MHz
           4: 1068 MHz
Graphics:  Card: Intel HD Graphics 5500
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2)
           version: 4.5 Mesa 18.0.5
Audio:     Card-1 Intel Broadwell-U Audio Controller driver: snd_hda_intel
           Card-2 Intel Wildcat Point-LP High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-43-generic
Network:   Card-1: Intel Ethernet Connection (3) I218-LM driver: e1000e
           IF: enp0s25 state: down mac: 54:ee:75:8c:d5:6d
           Card-2: Intel Wireless 7265 driver: iwlwifi
           IF: wlp4s0 state: up mac: 18:5e:0f:eb:34:76
Drives:    HDD Total Size: 128.0GB (22.4% used)
           ID-1: /dev/sda model: TOSHIBA_THNSNJ12 size: 128.0GB
Partition: ID-1: / size: 117G used: 27G (25%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 38.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 191 Uptime: 1 min Memory: 964.6/7847.2MB
           Client: Shell (bash) inxi: 2.3.56



browser: firefox
ive seen the ram go up a bit on firefox but i have not tried setting a limit to ram as a solution.

« Last Edit: December 25, 2018, 09:10:50 am by pizzatoppings »

Offline pin

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Re: Crashing on DRM content
« Reply #3 on: December 25, 2018, 10:14:31 am »
An i7 X1 Carbon... nice!
Did I just miss the info on the RAM?!
What's the total amount of RAM? Although, on that machine you most probably have enough...

Anyone else has a guess regarding this issue?!!
« Last Edit: December 25, 2018, 11:44:38 am by pin »
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Re: Crashing on DRM content
« Reply #4 on: December 25, 2018, 02:43:47 pm »
I take it DRM is enabled in Firefox ?

Have you tried Chrome instead ?
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Offline pizzatoppings

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Re: Crashing on DRM content
« Reply #5 on: December 26, 2018, 12:37:30 am »
Yes, DRM is enabled in Firefox. thank you. That was silly.
It seems to be DRM on Firefox. When streaming something very long it gets stuck (maybe more than an hour). Like a TV series say, without refreshing the page.
It does not seem to happen on Chrome.

While that is a workaround as pin was saying, it is a bit striking it gets the computer to crash (thanks by the way). My guess is that it blows the ram because it does not refresh it, but still should not be happening. It is the only thing that has made the computer crash. The rest is just a marvel.

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Re: Crashing on DRM content
« Reply #6 on: December 26, 2018, 01:31:08 am »
Hmm... I was only asking. Personally, I don't like chrome or any of its forks. Firefox is the only browser I use.
Still, this is a strange issue  :-\
I have an asus i3 with 6GB RAM running Firefox 64 on Peppermint7 and streaming from Netflix works perfectly.
My daughter has a hp i5 with 8GB RAM running Firefox 64 on Peppermint9 respin and Netflix is also working without issues.  :-\
Could you check the output of
Code: [Select]
free -m
next time the thing freezes?

I'm not saying this is a hardware issue, but its strange.
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Re: Crashing on DRM content
« Reply #7 on: December 26, 2018, 03:17:38 am »
I feel the same.  I forgot, this one has 8GB. It should be fine.

When it crashes I have to turn it off. It loops completely, nothing works. Not keyboard, or anything.
I saw the free -m before and it looks normal so I cannot say. Thought it would be worth mentioning the issue.

Thank you guys, keep enjoying your holidays.
« Last Edit: December 26, 2018, 03:25:25 am by pizzatoppings »

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Re: Crashing on DRM content
« Reply #8 on: December 26, 2018, 08:08:21 am »
Has it always done this in FF, or is it a new thing (possibly since FF 64) ?
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Re: Crashing on DRM content
« Reply #9 on: December 26, 2018, 10:04:02 pm »

Firefox 64 yes.  (It updates automatically so I had no idea when it was,). This started happening recently.

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Re: Crashing on DRM content
« Reply #10 on: December 27, 2018, 05:16:24 am »
As I've already mentioned a few posts above, my daughter's machine running PM9 respin with firefox 64 has no issues streaming DRM protected content.
She spent slightly more than two hours watching a movie yesterday.



hp, i5 cpu, 8GB RAM

EDIT: Probably not important, but thought I would mention it anyway. Only change from default Firefox, "browser.sessionstore.interval" changed from 15sec to 25min.

EDIT2: I take you have enough band width?!
« Last Edit: December 27, 2018, 05:52:17 am by pin »
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Re: Crashing on DRM content
« Reply #11 on: December 27, 2018, 06:06:55 am »
Maybe a clearout of the Firefox profile (reset to defaults) would help.

Do you know how to do this ?

If not, with FF CLOSED, run:
Code: [Select]
mv ~/.mozilla ~/.mozilla-old
then
Code: [Select]
cp -r /etc/skel/.mozilla ~/.mozilla
then start Firefox.

BE AWARE, this will reset Firefox to defaults, so you will loose ALL customisations/bookmarks/passwords/etc.
(though it is reversible below)



To UNDO

with Firefox CLOSED, run:
Code: [Select]
mv ~/.mozilla ~/.mozilla-deleteme
then
Code: [Select]
mv ~/.mozilla-old ~/.mozilla
then start Firefox .. and you should be back to where you are now.

If you're happy you're back to where you started, you can now delete the ~/.mozilla-deleteme directory
Code: [Select]
rm -r ~/.mozilla-deleteme
« Last Edit: December 27, 2018, 07:50:27 am by PCNetSpec »
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