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Offline wmshay6

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New P9 Install won't recognize Logitech BT Mouse
« on: September 02, 2018, 07:43:48 am »
BT Adapter works.  I'm dual boot with Win10 and it works there, but when I boot into P9, the BT adapter won't find the mouse when I perform a search.   It comes up blank like there a no BT devices out there. 

Any ideas?  I searched the forums and didn't see anything.

HP G72 laptop circa

Offline alynur

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #1 on: September 02, 2018, 12:31:58 pm »
Hi wmshay6, welcome to Peppermint. could you please post the output from

Code: [Select]
inxi -Fz

encapsulated within the "insert code" icon? That's the box with the #.
What was I thinking?

Offline PCNetSpec

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #2 on: September 02, 2018, 07:32:04 pm »
Try this, run these commands in sequence:
Code: [Select]
bluetoothctl
then
Code: [Select]
list
and you should see some output like
Code: [Select]
Controller 7C:5C:F8:BB:BB:37 E6540 [default]
now using the above example run
Code: [Select]
select 7C:5C:F8:BB:BB:37
then
Code: [Select]
show
and you should get output like:-
Code: [Select]
Controller 7C:5C:F8:BB:BB:37 (public)
Name: E6540
Alias: E6540
Class: 0x001c010c
Powered: yes
Discoverable: no
Pairable: yes
UUID: Headset AG                (00001112-0000-1000-8000-00805f9b34fb)
UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control        (0000110e-0000-1000-8000-00805f9b34fb)
UUID: OBEX File Transfer        (00001106-0000-1000-8000-00805f9b34fb)
UUID: Generic Access Profile    (00001800-0000-1000-8000-00805f9b34fb)
UUID: OBEX Object Push          (00001105-0000-1000-8000-00805f9b34fb)
UUID: PnP Information           (00001200-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
UUID: IrMC Sync                 (00001104-0000-1000-8000-00805f9b34fb)
UUID: Audio Source              (0000110a-0000-1000-8000-00805f9b34fb)
UUID: Audio Sink                (0000110b-0000-1000-8000-00805f9b34fb)
UUID: Vendor specific           (00005005-0000-1000-8000-0002ee000001)
UUID: Message Notification Se.. (00001133-0000-1000-8000-00805f9b34fb)
UUID: Phonebook Access Server   (0000112f-0000-1000-8000-00805f9b34fb)
UUID: Message Access Server     (00001132-0000-1000-8000-00805f9b34fb)
UUID: Headset                   (00001108-0000-1000-8000-00805f9b34fb)
Modalias: usb:v1D6Bp0246d0530
Discovering: no
If it says "Powered: no" run:
Code: [Select]
power on
now to obtain the device address of the device you want to pair with, enable scan mode:
Code: [Select]
scan on
and you should see output similar to:-
Code: [Select]
[CHG] Controller 01:23:45:67:89:AB Discovering: yes
[NEW] Device 34:88:5D:87:C0:A6 Bluetooth Mouse M336/M337/M535
now turn off scanning
Code: [Select]
scan off
To be able to receive PIN code requests directly on the console, you need to enable the agent:
Code: [Select]
agent on
Now you are finally ready to initiate the pairing, so using the above example, run:
Code: [Select]
pair 34:88:5D:87:C0:A6
and you should get output like
Code: [Select]
Attempting to pair with 34:88:5D:87:C0:A6
[CHG] Device 34:88:5D:87:C0:A6 Connected: yes
Request PIN code
[agent] Enter PIN code: 1234
[CHG] Device 34:88:5D:87:C0:A6 UUIDs:
00001101-0000-1000-8000-00805f9b34fb
[CHG] Device 34:88:5D:87:C0:A6 Paired: yes
Pairing successful
[CHG] Device 34:88:5D:87:C0:A6 Connected: no
and enter the PIN code if/when requested (be aware it might not be requested, not all devices require a PIN).

See if the mouse works.

If it does, see if it survives a reboot.



Sources
https://ubuntuforums.org/showthread.php?t=2390542
and
http://mielke.cc/brltty/doc/Bluetooth.html#for-bluetooth-version-5
« Last Edit: September 02, 2018, 07:33:41 pm by PCNetSpec »
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Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #3 on: September 18, 2018, 06:54:34 pm »
sorry for the slow response Alynur- here's the output

Code: [Select]
HP-G72-Notebook-PC ~ $ inxi -fz
CPU:       Dual core Intel Pentium P6100 (-MCP-) cache: 3072 KB
           clock speeds: max: 1999 MHz 1: 930 MHz 2: 931 MHz
           CPU Flags: acpi aperfmperf apic arat arch_perfmon bts clflush cmov
           constant_tsc cpuid cx16 cx8 de ds_cpl dtes64 dtherm dts est flush_l1d fpu
           fxsr ht ibpb ibrs lahf_lm lm mca mce mmx monitor msr mtrr nonstop_tsc
           nopl nx pae pat pbe pcid pdcm pebs pge pni popcnt pse pse36 pti rdtscp
           rep_good sep ss ssbd sse sse2 ssse3 stibp syscall tm tm2 tsc vme
           xtopology xtpr

Though I don't know how to decipher it.
« Last Edit: September 18, 2018, 07:06:39 pm by PCNetSpec »

Offline PCNetSpec

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #4 on: September 18, 2018, 07:05:54 pm »
Please be aware unlike Windows, Linux commands ARE case sensitive .. so that should be
Code: [Select]
inxi -Fz
not
Code: [Select]
inxi -fz
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #5 on: September 18, 2018, 07:30:27 pm »
This is what I get when i scan-  it just goes on forever and never finds the mouse-

Code: [Select]
[bluetooth]# list
Controller 70:F3:95:75:50:AC Internal Adapter [default]
[bluetooth]# power on
[CHG] Controller 70:F3:95:75:50:AC Class: 0x000c010c
Changing power on succeeded
[CHG] Controller 70:F3:95:75:50:AC Powered: yes
[bluetooth]# scan on
Discovery started
[CHG] Controller 70:F3:95:75:50:AC Discovering: yes
[bluetooth]#


when I scan with either the internal controller or an external USB controller, nothing shows up.  very weird.

Thanks for any ideas



« Last Edit: September 19, 2018, 01:15:38 am by AndyInMokum, Reason: encapsulating with [/code] »

Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #6 on: September 18, 2018, 07:33:28 pm »
OK, so trying again (At least I learned something new today!)

Code: [Select]
inxi -Fz
System:    Host: chris-HP-G72-Notebook-PC Kernel: 4.15.0-34-generic x86_64 bits: 64
           Desktop: N/A Distro: Peppermint Nine
Machine:   Device: laptop System: Hewlett-Packard product: HP G72 Notebook PC v: 0594110000252710001020100 serial: N/A
           Mobo: Hewlett-Packard model: 1439 v: 60.50 serial: N/A
           BIOS: Hewlett-Packard v: F.48 date: 11/09/2011
Battery    BAT0: charge: 28.4 Wh 100.0% condition: 28.4/28.4 Wh (100%)
CPU:       Dual core Intel Pentium P6100 (-MCP-) cache: 3072 KB
           clock speeds: max: 1999 MHz 1: 930 MHz 2: 991 MHz
Graphics:  Card: Intel Core Processor Integrated Graphics Controller
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.08hz
           OpenGL: renderer: Mesa DRI Intel Ironlake Mobile version: 2.1 Mesa 18.0.5
Audio:     Card Intel 5 Series/3400 Series High Def. Audio driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-34-generic
Network:   Card-1: Realtek RTL8101/2/6E PCIE Fast/Gigabit Ethernet controller
           driver: r8169
           IF: enp2s0 state: down mac: <filter>
           Card-2: Ralink RT3090 Wireless 802.11n 1T/1R PCIe driver: rt2800pci
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 320.1GB (3.0% used)
           ID-1: /dev/sda model: TOSHIBA_MK3265GS size: 320.1GB
Partition: ID-1: / size: 141G used: 8.9G (7%) fs: ext4 dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 45.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 166 Uptime: 51 min Memory: 681.2/3744.6MB
           Client: Shell (bash) inxi: 2.3.56
« Last Edit: September 19, 2018, 01:14:35 am by AndyInMokum, Reason: encapsulating with [/code] »

Offline PCNetSpec

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #7 on: September 18, 2018, 07:39:02 pm »
This is what I get when i scan-  it just goes on forever and never finds the mouse-

[bluetooth]# list
Controller 70:F3:95:75:50:AC Internal Adapter [default]
[bluetooth]# power on
[CHG] Controller 70:F3:95:75:50:AC Class: 0x000c010c
Changing power on succeeded
[CHG] Controller 70:F3:95:75:50:AC Powered: yes
[bluetooth]# scan on
Discovery started
[CHG] Controller 70:F3:95:75:50:AC Discovering: yes
[bluetooth]#

when I scan with either the internal controller or an external USB controller, nothing shows up.  very weird.

Thanks for any ideas

Are you sure you don't have to do anything on the mouse to put it into discoverable mode ?

Did you ever mention which model of Logitech BT Mouse it was ?
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Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #8 on: September 18, 2018, 07:55:37 pm »
It's an N231.  Never had to do anything before to make it discoverable.  Gotta figure it out though.  I HATE this HP Touchpad!!!

Offline PCNetSpec

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #9 on: September 18, 2018, 10:54:08 pm »
I don't think N231 is an actual model number.

But...

Does your Logitech mouse have a "Connect" button ? .. if so press it, and the light on top of the mouse should start to blink .. THEN scan for the mouse in the  Bluetooth Manager.


They don't normally show up in the bluetooth manager until the "Connect" button has been pressed, and THEN you scan for them .. after pressing the "Connect" button you normally have a couple of minutes to scan for them and accept the pairing on your PC before it becomes undiscoverable again.

See here
https://support.logitech.com/en_za/article/44604?product=a0qi00000069vAiAAI
(I know that's for a Mac, but the principle is the same)
« Last Edit: September 18, 2018, 11:06:00 pm by PCNetSpec »
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Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #10 on: September 19, 2018, 08:32:44 am »

When  I use an external adapter, on the windows side I get "generic bluetooth radio- driver error" and on the Linux side I get no recognition that the adapter is even inserted.  So windows recognizes it, but says bad driver.  and P9 doesn't even recognize that it's plugged in.  Not sure if I have a hardware problem, a driver problem, or what.  Ran all the latest updates for P9 - didn't help.

I'm leaning towards a hardware issue.  Mouse connects just fine to my wife's new (relatively) Lenovo running Win 10 using internal BT adapter.
« Last Edit: September 19, 2018, 08:36:38 am by wmshay6 »

Offline scifidude79

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #11 on: September 19, 2018, 08:55:40 am »
There are, unfortunately, a small percentage of Logitech peripherals that aren't Linux compatible. This may be one of those cases. Did the packaging say it was Linux compatible? Logitech is one of those companies that will acknowledge the existence of Linux and list compatibility.

Offline PCNetSpec

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #12 on: September 19, 2018, 03:23:00 pm »
The model number might help .. according to Logitech there is no such thing as an N231  :-\
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Offline scifidude79

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #13 on: September 19, 2018, 06:21:44 pm »
There are, unfortunately, several Logitech products with the model number N231.

Is this your mouse?

https://www.ebay.com/itm/Logitech-N231-Missing-Chip-Ships-N-24h/173289611368

If it is, then there's a "connect" button on the bottom, just as PCNetSpec said.
« Last Edit: September 19, 2018, 06:26:29 pm by scifidude79 »

Offline wmshay6

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Re: New P9 Install won't recognize Logitech BT Mouse
« Reply #14 on: September 21, 2018, 02:50:42 pm »
Sorry- I thought I posted the model #.  Will try again after work later. 

In the meantime .. . .  .  any thoughts as to why P9 doesn't even recognize the BT dongle when I plug it in?  It will recognize internal adapter, but I thought taht was the issue, so got an external one.  And p9 doesn't even acknowledge it's there.  Weird.  I think the adapter may be no good.