Choose style:

Author Topic: USB 3.0 Port not recognized in P 8(SOLVED)  (Read 605 times)

0 Members and 1 Guest are viewing this topic.

Offline alynur

  • Trusted User
  • Member
  • *****
  • Posts: 976
  • Karma: 54
  • Habitual Forum Browser
    • View Profile
  • Peppermint version(s): P 9R (64bit), P 10
USB 3.0 Port not recognized in P 8(SOLVED)
« on: May 30, 2018, 12:21:37 pm »
Hello Peppermint people. I ran across this problem recently. I was in a different distro, an 18.04 distro, and remembered that I have a new external storage device. I had been planning on making new Timeshift snapshots of all distros to put there since my old storage went belly up, so I did so for that distro. I had my external storage device plugged into a new 3.0 usb port on the front panel and all went well. The device of the front panel is a combination card reader with one usb 3.0 port. The usb 3.0 port cable is plugged into a 3.0 port in the mobo I/O panel in the rear. Everything worked great. I rebooted into P 8 to do the same thing but when I plugged my external storage device into the same 3.0 port, it wasn't recognized, didn't show up in nemo. so I plugged it into a 2.0 port and it worked fine. Why won't this work in P 8? I tried a couple other distros I have installed in this rig and they all recognized the 3.0 port. It works good in the 18.04 Alpha distro I'm testing so at least that's good but why not in P 8? This is weird.

Here's the lsusb output

Code: [Select]
albert@albert-desktop ~ $ lsusb
Bus 002 Device 004: ID 1871:0101 Aveo Technology Corp. UVC camera (Bresser microscope)
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 003: ID 13ba:0017 PCPlay PS/2 Keyboard+Mouse Adapter
Bus 004 Device 002: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 058f:6362 Alcor Micro Corp. Flash Card Reader/Writer
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 058f:9360 Alcor Micro Corp. 8-in-1 Media Card Reader
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
« Last Edit: May 30, 2018, 10:29:09 pm by alynur »
What was I thinking?

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 25089
  • Karma: 2777
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: USB 3.0 Port not recognized in P 8
« Reply #1 on: May 30, 2018, 08:53:35 pm »
Unplug your USB device, replug it, then post the output from:
Code: [Select]
dmesg | tail -n 50
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline alynur

  • Trusted User
  • Member
  • *****
  • Posts: 976
  • Karma: 54
  • Habitual Forum Browser
    • View Profile
  • Peppermint version(s): P 9R (64bit), P 10
Re: USB 3.0 Port not recognized in P 8
« Reply #2 on: May 30, 2018, 10:24:13 pm »
Unplug your USB device, replug it, then post the output from:
Code: [Select]
dmesg | tail -n 50

Hi PCNetSpec, you got here just before I did. Before trying again this afternoon, I've been busy making Timeshift snapshots of all the other distros, I finally got back here to P 8 and there was an update waiting, a Linux firmware update, 48mb worth. So I completed that and then went to try my external storage, thinking if it isn't recognized, I would unplug the cable from the rear panel and plug the storage in there. And if it still wasn't working, I was going to boot up into a P 8 live session and see if it would work like that. Well, as soon as I plugged the memory into the front panel 3.0 port, it mounted right up. So I don't know why it wouldn't yesterday but today it is so all's well I guess.

I ran the code you asked just for the heck of it

Code: [Select]
albert@albert-desktop ~ $ dmesg | tail -n 50
[  386.712209] scsi 4:0:0:0: Direct-Access     Kingston DataTraveler 2.0 1.00 PQ: 0 ANSI: 4
[  386.712898] sd 4:0:0:0: Attached scsi generic sg10 type 0
[  386.713898] sd 4:0:0:0: [sdj] 30310400 512-byte logical blocks: (15.5 GB/14.5 GiB)
[  386.714611] sd 4:0:0:0: [sdj] Write Protect is off
[  386.714619] sd 4:0:0:0: [sdj] Mode Sense: 45 00 00 00
[  386.715386] sd 4:0:0:0: [sdj] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[  386.721344]  sdj: sdj1
[  386.727449] sd 4:0:0:0: [sdj] Attached SCSI removable disk
[  392.401319] FAT-fs (sdj1): Volume was not properly unmounted. Some data may be corrupt. Please run fsck.
[  468.769140] usb 1-2: USB disconnect, device number 5
[  492.930303] usb 6-2: new SuperSpeed USB device number 2 using xhci_hcd
[  492.956492] usb 6-2: New USB device found, idVendor=278a, idProduct=0000
[  492.956503] usb 6-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  492.956509] usb 6-2: Product: MARSHAL_EXTERNAL_HDD
[  492.956515] usb 6-2: Manufacturer: MARSHAL
[  492.956520] usb 6-2: SerialNumber: 20150422004720C
[  492.958520] usb-storage 6-2:1.0: USB Mass Storage device detected
[  492.959237] scsi host4: usb-storage 6-2:1.0
[  493.971513] scsi 4:0:0:0: Direct-Access     MARSHAL  MARSHAL_EXTERNAL 0    PQ: 0 ANSI: 6
[  493.972613] sd 4:0:0:0: Attached scsi generic sg10 type 0
[  494.915472] sd 4:0:0:0: [sdj] 976773168 512-byte logical blocks: (500 GB/466 GiB)
[  494.916050] sd 4:0:0:0: [sdj] Write Protect is off
[  494.916056] sd 4:0:0:0: [sdj] Mode Sense: 43 00 00 00
[  494.916661] sd 4:0:0:0: [sdj] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[  494.924628]  sdj: sdj1 sdj2
[  494.926905] sd 4:0:0:0: [sdj] Attached SCSI disk
[  501.469948] EXT4-fs (sdj2): mounted filesystem with ordered data mode. Opts: (null)
[  688.287639] tee (5805): drop_caches: 3
[ 1089.864375] xhci_hcd 0000:00:10.0: Cannot set link state.
[ 1089.864406] usb usb6-port2: cannot disable (err = -32)
[ 1089.864426] usb 6-2: USB disconnect, device number 2
[ 1089.880463] sd 4:0:0:0: [sdj] Synchronizing SCSI cache
[ 1089.880550] sd 4:0:0:0: [sdj] Synchronize Cache(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 1849.500221] usb 6-2: new SuperSpeed USB device number 3 using xhci_hcd
[ 1849.526198] usb 6-2: New USB device found, idVendor=278a, idProduct=0000
[ 1849.526202] usb 6-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 1849.526205] usb 6-2: Product: MARSHAL_EXTERNAL_HDD
[ 1849.526207] usb 6-2: Manufacturer: MARSHAL
[ 1849.526208] usb 6-2: SerialNumber: 20150422004720C
[ 1849.527302] usb-storage 6-2:1.0: USB Mass Storage device detected
[ 1849.529238] scsi host4: usb-storage 6-2:1.0
[ 1850.533095] scsi 4:0:0:0: Direct-Access     MARSHAL  MARSHAL_EXTERNAL 0    PQ: 0 ANSI: 6
[ 1850.533664] sd 4:0:0:0: Attached scsi generic sg10 type 0
[ 1851.495436] sd 4:0:0:0: [sdj] 976773168 512-byte logical blocks: (500 GB/466 GiB)
[ 1851.496388] sd 4:0:0:0: [sdj] Write Protect is off
[ 1851.496393] sd 4:0:0:0: [sdj] Mode Sense: 43 00 00 00
[ 1851.496989] sd 4:0:0:0: [sdj] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 1851.515705]  sdj: sdj1 sdj2
[ 1851.519110] sd 4:0:0:0: [sdj] Attached SCSI disk
[ 1863.469358] EXT4-fs (sdj2): mounted filesystem with ordered data mode. Opts: (null)

Thanks anyway.  :)
« Last Edit: May 31, 2018, 06:05:21 am by PCNetSpec »
What was I thinking?

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 25089
  • Karma: 2777
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 8R, 9, and 9R
Re: USB 3.0 Port not recognized in P 8(SOLVED)
« Reply #3 on: May 31, 2018, 06:08:17 am »
Cool, ya gotta love self solving problems :)
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec