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Author Topic: Request for remote support software [More details inside]  (Read 1723 times)

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Offline 1uke_

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Request for remote support software [More details inside]
« on: May 18, 2018, 06:54:10 am »
I am about to pass on a netbook with Peppermint OS installed to a friend.

I'd like to offer remote support should they have any issues.

I have access to Windows 10, Mac OS and Linux.

Could anyone recommend some software to install on the Peppermint netbook that would allow me to offer remote support?

Edit

Ideally I would like to use some free and opensource software.

Looking forward to reading suggestions.

Thanks in advance :)
« Last Edit: May 18, 2018, 08:14:25 am by 1uke_ »

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #1 on: May 18, 2018, 07:45:05 am »
I have been spending quite a bit of time on TeamViewer with my tech challenged Mom of late. and have their software installed on my linux machine to monitor her windows one... scroll dow the page to get their Linux version for Ubuntu and a few other systems...  https://https://www.teamviewer.com/en/download/linux/
« Last Edit: May 18, 2018, 08:29:36 am by spence »
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Offline 1uke_

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Re: Request for remote support software [More details inside]
« Reply #2 on: May 18, 2018, 08:13:19 am »
I have been spending quite a bit of time on TeamViewer with my tech challenged Mom of late. and have their software installed on my linux machine to monitor her windows one... scroll dow the page to get their Linux version for Ubuntu and Debian...  https://https://www.teamviewer.com/en/download/linux/

Thanks for the idea of TeamViewer @spence.

It's something I could think about using.

Ideally I would like to stick to free and opensource software. I wasn't clear on that in my original post so I will make and edit above.

Thanks again :)

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #3 on: May 18, 2018, 08:31:28 am »
it is free for personal use...  and their linux versions seem to be foss... available on repositories...  8)
spence
PeppermintOS 10 currently installed  on:
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 '18 Asus VivoBook


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Offline PCNetSpec

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Re: Request for remote support software [More details inside]
« Reply #4 on: May 18, 2018, 03:40:05 pm »
Not open source, but
https://www.teamviewer.com/en/download/linux/

Oops, sorry .. it's already been mentioned by spence :-[
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Offline AndyInMokum

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Re: Request for remote support software [More details inside]
« Reply #5 on: May 18, 2018, 06:55:23 pm »
Hi 1uke_, how's it going?  Yeah, like Spence and PCNetSpec, TeamViewer is what I'd recommend.  I can't think of an Open source alternative with the ease of use TeamViewer offers.  True it's proprietary software.  However, this doesn't mean it's bad software.  TeamViewer does what it says on the box and it does it well.  I use it to remotely service my 73 year young mother-in-law's laptop in Bulgaria.  The free home user version is more than capable of for what you're looking for.  They've also made it really easy to install.  If you decide to use it.  You may need an initial guide on how to install packages using .deb files.  Ask if you need assistance.  We can also show you how to install it from the terminal.  That's kind of fun to do - good luck  ;).
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Re: Request for remote support software [More details inside]
« Reply #6 on: May 18, 2018, 07:33:08 pm »
TeamViewer is the best, but ...

Their subscription model will require you to start paying for it eventually, if you use it enough.

Not sure what the breakdown is, but I know someone that is spending $800.00 USD a year, to re-up. And, there's no getting around it. You can't return to the free product or start a new account. If you don't pay in a timely manner, they lock you out - goodbye - see ya later.

That said, he grudgingly pays the $800.00 subscription fee yearly - it's THAT good  ;)

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #7 on: May 19, 2018, 02:04:15 am »
TeamViewer is the best, but ...

Their subscription model will require you to start paying for it eventually, if you use it enough.

Not sure what the breakdown is, but I know someone that is spending $800.00 USD a year, to re-up. And, there's no getting around it. You can't return to the free product or start a new account. If you don't pay in a timely manner, they lock you out - goodbye - see ya later.

That said, he grudgingly pays the $800.00 subscription fee yearly - it's THAT good  ;)

   :o   /// /// note to self... kick #tbhodagadwowkamM's laptop triage back to once a week or less... we're not gonna be paying that...   
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 '18 Asus VivoBook


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Offline PCNetSpec

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Re: Request for remote support software [More details inside]
« Reply #8 on: May 19, 2018, 06:17:28 am »
It'd be interesting to know how they do that .. since you never have to create an 'account' in the first place ???

I'm not saying they don't do this, but I use it fairly regularly for personal remote and have never had any problems .. I guess it comes down to (as the licence says) whether they think you're using it for personal use or commercial support.

But the only way I could see that they'd know how often you were using it would be via some kind of system fingerprinting, it downloading some kind of unique identifier on first use, or by IP .. I'll leave it to the imagination how easily those could be overcome.
« Last Edit: May 19, 2018, 06:19:40 am by PCNetSpec »
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Offline Scott

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Re: Request for remote support software [More details inside]
« Reply #9 on: May 20, 2018, 06:33:43 pm »
Hello 1uke

RealVNC (https://www.realvnc.com/en/) is free for home use. I'm not sure if it's completely open source however.

Scott

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #10 on: May 21, 2018, 11:55:34 am »
Hello 1uke

RealVNC (https://www.realvnc.com/en/) is free for home use. I'm not sure if it's completely open source however.

Scott


Looks like a Home Account is always free...  https://www.realvnc.com/en/onboarding/home/
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PeppermintOS 10 currently installed  on:
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 '18 Asus VivoBook


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Offline Scott

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Re: Request for remote support software [More details inside]
« Reply #11 on: May 21, 2018, 12:26:41 pm »
For those interested RealVNC comes preinstalled with the Raspberry Pi NOOBS software (https://www.raspberrypi.org/downloads/noobs/), if you have a RPi this is an easy way to evaluate it. This was how I was initially exposed to the software. Additionally, RealVNC has a dedicated section on their website for the RPi (https://www.realvnc.com/en/raspberrypi/).

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #12 on: May 23, 2018, 08:24:52 am »
It'd be interesting to know how they do that .. since you never have to create an 'account' in the first place ???

I ended up creating an account at both ends because the hour it took to get mom reconnected wasn't worth my sanity...

but with each reinstall of alpha-9 I had to re-authorize the device... so it seems easy enough to bypass... ... ... 
« Last Edit: May 23, 2018, 09:05:26 am by spence »
spence
PeppermintOS 10 currently installed  on:
'16 Antec Aria rebuild
 '18 Asus VivoBook


Do not despair, grasshopper...
    with patience all will be revealed...
       Through pain, enlightenment will come.

Offline spence

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Re: Request for remote support software [More details inside]
« Reply #13 on: May 23, 2018, 08:27:01 am »
As I poke around in a fresh install of Ubuntu (hunting for a less irritating screen resolution) I found Remmina... might give it a look see myself... https://www.remmina.org/wp/
spence
PeppermintOS 10 currently installed  on:
'16 Antec Aria rebuild
 '18 Asus VivoBook


Do not despair, grasshopper...
    with patience all will be revealed...
       Through pain, enlightenment will come.