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Offline 1uke_

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Booting Problem [Image inside]
« on: April 29, 2018, 03:04:44 pm »
Hello,

I have been testing Peppermint OS and absolutely love it.

I have no problems running it as a live image from a USB drive on a old netbook.

But when I install it to the hard drive the system won't boot up. See the image below for more information.


Can anyone give me some tips or pointers on how to fix the issue.




Thanks in advance for your help.

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Re: Booting Problem [Image inside]
« Reply #1 on: May 02, 2018, 09:27:24 am »
Can you boot the LiveUSB/LiveDVD and post the output from:
Code: [Select]
inxi -Fz
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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PCNetSpec

Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #2 on: May 03, 2018, 09:13:51 am »
Can you boot the LiveUSB/LiveDVD and post the output from:
Code: [Select]
inxi -Fz

Hi @PCNetSpec,

It's great to be talking to an Admin, thank you for helping me.

Here is what I see when I run the command.

What should I do next?


Offline AndyInMokum

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Re: Booting Problem [Image inside]
« Reply #3 on: May 03, 2018, 08:50:30 pm »
Hi luke, how's it going :)?  I need to advise you, we are no longer accepting terminal screenshots or hosted images as feedback, unless there is no other option.  They're difficult to read, the content can't be accessed using the forum's Search feature and they're not copy and pastable.   Also too many times the image is removed from the hosting site.  This renders the whole thread useless for future inquiries.  It makes the thread a complete waste of time for the devs helping out  :'(

Could you please rerun the requested terminal command?
Code: [Select]
inxi -Fz
Please return the output as text (in a code box), rather than as an image.  It's very easy to copy and paste the outputs into the forum editor.  You can do this by highlighting the area to be copied by holding down the left mouse button while dragging the mouse.  Use the copy function on the right mouse click.  Paste the contents into the forum editor using the paste function on the right mouse click.  To preserve the original format, please make sure you encapsulate the outputs with the, # Insert Code function.  This is located above the  :-[ Embarrassed emoticon in the forum editor.  For extra long outputs, you may use the Sp Spoiler function instead.  This is located above the  :'( Cry emoticon in the forum editor.  To post the outputs from text files, you may use the, Insert Quote function.  This is located above the :-X Lips Sealed emoticon in the forum editor.  If it the outputs are from another computer in your network.  Please copy the outputs to a text file.  These can be saved to a thumb drive and then transferred to forum editor.  The appropriate adjustments must to be made before we can proceed with the thread.  Remember we're trying to help you and in doing so, we hope to help others in the future.  Your efforts are much appreciated.   Many thanks for your cooperation and  understanding  ;).
« Last Edit: May 04, 2018, 12:45:42 am by AndyInMokum, Reason: Additional info »
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Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #4 on: May 10, 2018, 04:40:46 am »
PCNetSpec and AndyInMokum

Here is the copy and paste of my terminal after running inxi -Fz.

Hope one of you can still help me

Spoiler (click here to view / hide)
System:    Host: ubuntu Kernel: 4.13.0-32-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Eight

Machine:   System: Hewlett-Packard product: Compaq Mini CQ10-100 v: 0493200000001C00000300000
           Mobo: Hewlett-Packard model: 1468 v: KBC Version 02.10
           Bios: Hewlett-Packard v: 14680 Ver. F.01 date: 11/05/2009

CPU:       Single core Intel Atom N270 (-HT-) cache: 512 KB
           clock speeds: max: 1600 MHz 1: 1600 MHz 2: 800 MHz

Graphics:  Card: Intel Mobile 945GSE Express Integrated Graphics Controller
           Display Server: X.Org 1.19.5 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1024x600@59.99hz
           GLX Renderer: Mesa DRI Intel 945GME x86/MMX/SSE2
           GLX Version: 1.4 Mesa 17.0.2

Audio:     Card Intel NM10/ICH7 Family High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.13.0-32-generic

Network:   Card-1: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express)
           driver: ath9k
           IF: wlp1s0 state: up mac: <filter>
           Card-2: Qualcomm Atheros AR8132 Fast Ethernet driver: atl1c
           IF: enp2s0 state: down mac: <filter>

Drives:    HDD Total Size: 191.1GB (2.8% used)
           ID-1: /dev/sda model: WDC_WD1600BEVT size: 160.0GB
           ID-2: USB /dev/sdb model: DataTraveler_2.0 size: 31.1GB

Partition: ID-1: swap-1 size: 1.06GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
           ID-2: swap-2 size: 0.26GB used: 0.00GB (1%) fs: swap dev: /dev/zram0
           ID-3: swap-3 size: 0.26GB used: 0.00GB (1%) fs: swap dev: /dev/zram1

RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present

Sensors:   System Temperatures: cpu: 61.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A

Info:      Processes: 145 Uptime: 1:41 Memory: 275.7/990.3MB
           Client: Shell (bash) inxi: 2.2.35
[close]
« Last Edit: May 10, 2018, 04:45:54 am by 1uke_ »

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Re: Booting Problem [Image inside]
« Reply #5 on: May 10, 2018, 09:48:51 am »
Okay I'm pretty sure I know what the problem is, but I need the output from a command before I can give detailed instructions for the fix.

Can you boot to the LiveUSB .. connect to the internet, so you can post the output by copy/pasting .. then post the output from running:
Code: [Select]
sudo fdisk -l
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #6 on: May 12, 2018, 06:38:43 pm »
Hi PCNetSpec,

I did put the code above in the 'Spoiler' box but

But just so it is easy to find here is is below again

Hope you can help me as I am just about ready to give up and consign myself back to using Windows (Yuk!)  >:( >:( :(

Code: [Select]
System:    Host: ubuntu Kernel: 4.13.0-32-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Eight

Machine:   System: Hewlett-Packard product: Compaq Mini CQ10-100 v: 0493200000001C00000300000
           Mobo: Hewlett-Packard model: 1468 v: KBC Version 02.10
           Bios: Hewlett-Packard v: 14680 Ver. F.01 date: 11/05/2009

CPU:       Single core Intel Atom N270 (-HT-) cache: 512 KB
           clock speeds: max: 1600 MHz 1: 1600 MHz 2: 800 MHz

Graphics:  Card: Intel Mobile 945GSE Express Integrated Graphics Controller
           Display Server: X.Org 1.19.5 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1024x600@59.99hz
           GLX Renderer: Mesa DRI Intel 945GME x86/MMX/SSE2
           GLX Version: 1.4 Mesa 17.0.2

Audio:     Card Intel NM10/ICH7 Family High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.13.0-32-generic

Network:   Card-1: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express)
           driver: ath9k
           IF: wlp1s0 state: up mac: <filter>
           Card-2: Qualcomm Atheros AR8132 Fast Ethernet driver: atl1c
           IF: enp2s0 state: down mac: <filter>

Drives:    HDD Total Size: 191.1GB (2.8% used)
           ID-1: /dev/sda model: WDC_WD1600BEVT size: 160.0GB
           ID-2: USB /dev/sdb model: DataTraveler_2.0 size: 31.1GB

Partition: ID-1: swap-1 size: 1.06GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
           ID-2: swap-2 size: 0.26GB used: 0.00GB (1%) fs: swap dev: /dev/zram0
           ID-3: swap-3 size: 0.26GB used: 0.00GB (1%) fs: swap dev: /dev/zram1

RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present

Sensors:   System Temperatures: cpu: 61.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A

Info:      Processes: 145 Uptime: 1:41 Memory: 275.7/990.3MB
           Client: Shell (bash) inxi: 2.2.35

Offline kjl

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Re: Booting Problem [Image inside]
« Reply #7 on: May 12, 2018, 07:44:04 pm »
Was peppermint installed with the usb data traveler attached  ?
Full power down the device, remove the usb data traveler then
power up the system.

Offline AndyInMokum

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Re: Booting Problem [Image inside]
« Reply #8 on: May 12, 2018, 10:04:14 pm »
Hi luke_  how's it going?  Sorry things are a little slow.  It's the time of the year  ;).  Unfortunately, you've given us the feedback for the command:
Code: [Select]
inxi -Fz
PCNetSpec has asked for feedback for a different command:
Code: [Select]
sudo fdisk -l

Boot up Peppermint 8 from your USBkey you made.  Enter, (Copy & Paste):
Code: [Select]
sudo fdisk -l
into the terminal window and hit enter.  Post the output back to the forum.   Remember Linux is case sensitive.  It's always a good idea to Copy & Paste commands into the terminal window.  It's a lot quicker too  ;).  When PCNetSpec says he's pretty sure what the problem is.  It usually means he already knows the solution.  He's PeppermintOS's lead developer, so you're in very good hands  ;).  Hang in there, you'll be up and running soon.  Look at it this way, you're learning a lot about your system.  That's very cool  ;).

Edit:  I almost forgot.  Many thanks for amending the screenshot to a code feedback.  It's really a huge help for future visitors  ;).
« Last Edit: May 13, 2018, 01:02:00 am by AndyInMokum »
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Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #9 on: May 15, 2018, 02:29:06 pm »
Was peppermint installed with the usb data traveler attached  ?
Full power down the device, remove the usb data traveler then
power up the system.

Hi kjl,

Yes it was installed with the USB attached.

I tried powering down and booting without the USB attached but I still get the same issue.

Thank you for you suggestion though.

Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #10 on: May 15, 2018, 02:40:26 pm »
Hi luke_  how's it going?  Sorry things are a little slow.  It's the time of the year  ;).  Unfortunately, you've given us the feedback for the command:
Code: [Select]
inxi -Fz
PCNetSpec has asked for feedback for a different command:
Code: [Select]
sudo fdisk -l

Boot up Peppermint 8 from your USBkey you made.  Enter, (Copy & Paste):
Code: [Select]
sudo fdisk -l
into the terminal window and hit enter.  Post the output back to the forum.   Remember Linux is case sensitive.  It's always a good idea to Copy & Paste commands into the terminal window.  It's a lot quicker too  ;).  When PCNetSpec says he's pretty sure what the problem is.  It usually means he already knows the solution.  He's PeppermintOS's lead developer, so you're in very good hands  ;).  Hang in there, you'll be up and running soon.  Look at it this way, you're learning a lot about your system.  That's very cool  ;).

Edit:  I almost forgot.  Many thanks for amending the screenshot to a code feedback.  It's really a huge help for future visitors  ;).

@AndyInMokum, thank you for all the positive and helpful feedback. Having a forum mod like you makes the experience of using these forums so much easier and more enjoyable. I just want to say a massive thank you for all the help you have given me.

@PCNetSpec In the spoiler box below is my output from running sudo fdisk -l

Spoiler (click here to view / hide)
ubuntu@ubuntu ~ $ sudo fdisk -l
Disk /dev/loop0: 1.1 GiB, 1188155392 bytes, 2320616 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/sda: 149.1 GiB, 160041885696 bytes, 312581808 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x8187738e

Device     Boot     Start       End   Sectors   Size Id Type
/dev/sda1  *         2048 310501375 310499328 148.1G 83 Linux
/dev/sda2       310503422 312580095   2076674  1014M  5 Extended
/dev/sda5       310503424 312580095   2076672  1014M 82 Linux swap / Solaris


Disk /dev/sdb: 29 GiB, 31090278400 bytes, 60723200 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0xfba9d2e8

Device     Boot   Start      End  Sectors  Size Id Type
/dev/sdb1  *          2 60723199 60723198   29G  c W95 FAT32 (LBA)
/dev/sdb4       2129922  5291057  3161136  1.5G  0 Empty


Disk /dev/zram0: 247.5 MiB, 259522560 bytes, 63360 sectors
Units: sectors of 1 * 4096 = 4096 bytes
Sector size (logical/physical): 4096 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/zram1: 247.5 MiB, 259522560 bytes, 63360 sectors
Units: sectors of 1 * 4096 = 4096 bytes
Sector size (logical/physical): 4096 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
[close]

Looking forward to hearing back from you and hopefully solving the issue :)

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Re: Booting Problem [Image inside]
« Reply #11 on: May 15, 2018, 04:21:17 pm »
I've been that busy lately I've lost my train of thought and can't remember why I asked for that output :-[

I have noticed this is an N270 with intel 945G graphics chip .. so I'm wondering if this is that weird bug that affects netbooks with 1024x600 screens.

What exactly happens when you boot normally (after installation) .. is the screen all garbled ?

[EDIT]

Okay remembered :) .. try this....

Boot to the Peppermint 8 LiveUSB, open a terminal and run these commands in sequence:
Code: [Select]
sudo mount /dev/sda1 /mnt
(btw, that's a number 1 NOT a lower case L ;))

then:
Code: [Select]
for i in /dev /dev/pts /proc /sys /run; do sudo mount -B $i /mnt$i; done
then:
Code: [Select]
sudo chroot /mnt
then:
Code: [Select]
nano /etc/default/grub
In nano, scroll to the bottom using down arrow key.

Add a NEW line at the bottom that reads:-
Code: [Select]
GRUB_GFXPAYLOAD_LINUX=text
then hit Ctrl+X .. then Y .. then Enter (to save and exit nano).

Back in the terminal, run:
Code: [Select]
update-grub
when that completes, hit Ctrl+D (to exit the chroot environment).

Now reboot to the HDD to test.



Hint - It may be easier to boot the LiveUSB, connect to the internet, visit this page, then you can copy/paste the commands into the terminal ;)
« Last Edit: May 15, 2018, 04:37:54 pm by PCNetSpec »
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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PCNetSpec

Offline AndyInMokum

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Re: Booting Problem [Image inside]
« Reply #12 on: May 15, 2018, 10:00:47 pm »
It's my pleasure buddy  ;D.  We want all of our users, new and old to enjoy using Peppermint as their chosen OS.  We're one of the smaller distributions.  This gives us a huge advantage over the larger distros.  Unlike them, we get to know our users on a more personal basis.  We want our users to feel comfortable using the forum.  We don't consider any question dumb or stupid.  We all like to help each other out, when it's needed.   This is the way we generate new ideas and grow.   We pride ourselves in providing working solutions, that are easy to follow and implement.  Our new users are just as important as our bearded, seasoned veterans  ;).

I came to PeppermintOS at the back end of Peppermint Four.  I was a really green and clueless nOObPCNetSpec (Developer) aka, Mark Greaves' "hands on" approach to user support, taught me a huge amount about Linux.  Just what you're doing with your machine at the moment, is giving you an insight into how it works.  You'll very soon get to appreciate the flexibility and versatility of Linux.  It's a really impressive achievement  ;).  The Peppermint forum is a very cool place to not only get advice  8).  It's a great environment to learn about Linux in general  ;).  If you haven't already done so.  You should check out the, Official Tutorials and the, User Submitted Tutorials.  There are loads of very useful and fun things to do to your system. The list is always growing too.  Once your up and running and are feeling more comfortable with your system.  I highly recommend trying some of the things contained there  ;).   The key to learning Linux is not being afraid to ask questions.  You'll always find someone here willing to answer them.   Another thing to remember, is always have fun with your system, make it yours ;).
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #13 on: May 18, 2018, 05:21:45 am »
I've been that busy lately I've lost my train of thought and can't remember why I asked for that output :-[

I have noticed this is an N270 with intel 945G graphics chip .. so I'm wondering if this is that weird bug that affects netbooks with 1024x600 screens.

What exactly happens when you boot normally (after installation) .. is the screen all garbled ?

[EDIT]

Okay remembered :) .. try this....

Boot to the Peppermint 8 LiveUSB, open a terminal and run these commands in sequence:
Code: [Select]
sudo mount /dev/sda1 /mnt
(btw, that's a number 1 NOT a lower case L ;))

then:
Code: [Select]
for i in /dev /dev/pts /proc /sys /run; do sudo mount -B $i /mnt$i; done
then:
Code: [Select]
sudo chroot /mnt
then:
Code: [Select]
nano /etc/default/grub
In nano, scroll to the bottom using down arrow key.

Add a NEW line at the bottom that reads:-
f
then hit Ctrl+X .. then Y .. then Enter (to save and exit nano).

Back in the terminal, run:
Code: [Select]
update-grub
when that completes, hit Ctrl+D (to exit the chroot environment).

Now reboot to the HDD to test.



Hint - It may be easier to boot the LiveUSB, connect to the internet, visit this page, then you can copy/paste the commands into the terminal ;)

Hi @PCNetSpec,

Those commands worked. But I'd love to know what was the issue and what did we do the resolved it.

This first command

Code: [Select]
sudo mount /dev/sda1 /mnt

Are we mounting the hard drive so the OS can see it?

I have no idea what this 2nd and 3rd command below do

then:
Code: [Select]
for i in /dev /dev/pts /proc /sys /run; do sudo mount -B $i /mnt$i; done
then:
Code: [Select]
sudo chroot /mnt

This next command

Code: [Select]
GRUB_GFXPAYLOAD_LINUX=text

We are doing something to the Grub system, I think of the Grub as the 'boot loader' but Im not sure if that is correct or even what is going on here.

I would be good to know what the issues was and what we did to fix it.

Thank you again for helping me :)




Offline 1uke_

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Re: Booting Problem [Image inside]
« Reply #14 on: May 18, 2018, 09:12:12 am »
It's my pleasure buddy  ;D.  We want all of our users, new and old to enjoy using Peppermint as their chosen OS.  We're one of the smaller distributions.  This gives us a huge advantage over the larger distros.  Unlike them, we get to know our users on a more personal basis.  We want our users to feel comfortable using the forum.  We don't consider any question dumb or stupid.  We all like to help each other out, when it's needed.   This is the way we generate new ideas and grow.   We pride ourselves in providing working solutions, that are easy to follow and implement.  Our new users are just as important as our bearded, seasoned veterans  ;).

I came to PeppermintOS at the back end of Peppermint Four.  I was a really green and clueless nOObPCNetSpec (Developer) aka, Mark Greaves' "hands on" approach to user support, taught me a huge amount about Linux.  Just what you're doing with your machine at the moment, is giving you an insight into how it works.  You'll very soon get to appreciate the flexibility and versatility of Linux.  It's a really impressive achievement  ;).  The Peppermint forum is a very cool place to not only get advice  8).  It's a great environment to learn about Linux in general  ;).  If you haven't already done so.  You should check out the, Official Tutorials and the, User Submitted Tutorials.  There are loads of very useful and fun things to do to your system. The list is always growing too.  Once your up and running and are feeling more comfortable with your system.  I highly recommend trying some of the things contained there  ;).   The key to learning Linux is not being afraid to ask questions.  You'll always find someone here willing to answer them.   Another thing to remember, is always have fun with your system, make it yours ;).

Again thank you for the warm welcome @AndyInMokum  I certainly feel like I am enjoying Peppermint and using the support forum. This forum has been very welcoming to me and that is what has made me stick with using Peppermint OS. I feel like I have been guided by your self and @PCNetSpec really well, and not only that my issue has been resolved.

I have grown to love Linux via using the Raspberry Pi so I already know a very small amount about Linux and using the command line, but I am hungry to learn more as I am just scratching the surface and I know there is more useful things I could be doing using Linux.

I am now in the process of customising my Peppermint installation so that it is perfect for my use case.

I have posted a couple more posts in the fourm and hope you might drop by and comment on them.

Request for remote support software - https://forum.peppermintos.com/index.php/topic,6919.0.html

Need help installing themes - https://forum.peppermintos.com/index.php/topic,6920.0.html

Looking forward to talking to you more, over on the new posts :)