Author Topic: Can't print anything beyond the "test page"  (Read 1516 times)

Offline mick

  • Jr. Member
  • **
  • Posts: 32
  • Karma: 1
  • Recovering Apple Addict
    • View Profile
  • Peppermint version(s): Peppermint 9
Can't print anything beyond the "test page"
« on: December 21, 2017, 01:25:41 pm »
Thanks in advance for the help!

I am running peppermint 8 on a dell lattitude E6430s.  I have added an HP Colorjet printer, and can sucessfully print the test page from  Settings Panel > Hardware > Printers > [my printer] >  Printer Properties.  BUT, i can't seem to print anything else.  Specifically, when I try to print from gEdit, LibreOffice, or Chromium, the printer prints a blank page.
help?

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 26452
  • Karma: 65531
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 10
Re: Can't print anything beyond the "test page"
« Reply #1 on: December 21, 2017, 01:40:27 pm »
As you have an HP printer, can I suggest you delete the printer from:-

Settings Panel > Hardware > Printers

Then install hplip and hplip-gui by running this command
Code: [Select]
sudo apt-get install hplip hplip-guiThen configure your printer in:-

Menu > Preferences > HPLIP Toolbox
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline mick

  • Jr. Member
  • **
  • Posts: 32
  • Karma: 1
  • Recovering Apple Addict
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: Can't print anything beyond the "test page"
« Reply #2 on: December 27, 2017, 12:20:29 pm »
thank you.  I got the HPLIP toolbox installed, but am having a problem setting up our printer.  I am able to locate and choose the printer wirelessly, but in the process of downloading the driver i get a message requiring a root/superuser name and password to continue.  it will not take my user username and password for my laptop, and i have no idea what other username and password it could be talking about.  i have added this printer to several other computers in the past (Mac and Windows), and not had this problem.  any idea what that user/pw could be, or other workarounds?
thank you.

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 26452
  • Karma: 65531
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 10
Re: Can't print anything beyond the "test page"
« Reply #3 on: December 27, 2017, 04:44:13 pm »
Are you saying the command I asked for is asking for your password ?

or is something else asking for it ?

And what driver are you downloading, and from where ?

And what model of HP printer ?
« Last Edit: December 27, 2017, 04:45:53 pm by PCNetSpec »
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline shugal

  • Newly Subscribed
  • *
  • Posts: 9
  • Karma: 0
  • Curious
    • View Profile
  • Peppermint version(s): 8
Re: Can't print anything beyond the "test page"
« Reply #4 on: February 18, 2018, 11:16:35 am »
thank you.  I got the HPLIP toolbox installed, but am having a problem setting up our printer.  I am able to locate and choose the printer wirelessly, but in the process of downloading the driver i get a message requiring a root/superuser name and password to continue.  it will not take my user username and password for my laptop, and i have no idea what other username and password it could be talking about.  i have added this printer to several other computers in the past (Mac and Windows), and not had this problem.  any idea what that user/pw could be, or other workarounds?
thank you.

I have exactly the same problem. When it try to install the printer driver within the HPLIP Toolbox (or in the Terminal with the command 'hp-setup -i') it asks for my root password, which normally is the same as my computer password, but it doesn't accept it and the installation is cancelled.

Driver: HPLIP 3.16.3

HP printer model: HP LaserJet 1020

Any kind of help is appreciated!
« Last Edit: February 18, 2018, 11:19:17 am by shugal »

Online murraymint

  • Trusted User
  • Veteran
  • *****
  • Posts: 2180
  • Karma: 457
  • soft boiled with a yolk of gold
    • View Profile
  • Peppermint version(s): 7, 8, 9
Re: Can't print anything beyond the "test page"
« Reply #5 on: February 18, 2018, 11:28:59 am »

Offline shugal

  • Newly Subscribed
  • *
  • Posts: 9
  • Karma: 0
  • Curious
    • View Profile
  • Peppermint version(s): 8
Re: Can't print anything beyond the "test page"
« Reply #6 on: February 18, 2018, 11:44:54 am »
Problem solved! Many thanks.  :)

Is there a way to mark this as solved?

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 26452
  • Karma: 65531
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 10
Re: Can't print anything beyond the "test page"
« Reply #7 on: February 18, 2018, 12:06:15 pm »
Is there a way to mark this as solved?

Not this time because you don't own (didn't start) the topic ;) .. only the original poster can mark a topic (SOLVED) because it requires you edit the FIRST post in the topic.
(it also stops people marking other peoples topics solved when they might not be for the original poster)

This is why we ask people with support questions to always start their own topic :)
« Last Edit: February 18, 2018, 12:10:09 pm by PCNetSpec »
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline shugal

  • Newly Subscribed
  • *
  • Posts: 9
  • Karma: 0
  • Curious
    • View Profile
  • Peppermint version(s): 8
Re: Can't print anything beyond the "test page"
« Reply #8 on: March 01, 2018, 09:55:13 am »
Is there a way to mark this as solved?

Not this time because you don't own (didn't start) the topic ;) .. only the original poster can mark a topic (SOLVED) because it requires you edit the FIRST post in the topic.
(it also stops people marking other peoples topics solved when they might not be for the original poster)

This is why we ask people with support questions to always start their own topic :)

Point taken!  ::)