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Author Topic: shutdown issue with new Peppermint 8 install[SOLVED]  (Read 1402 times)

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Offline adamunderwood

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shutdown issue with new Peppermint 8 install[SOLVED]
« on: December 14, 2017, 11:33:40 pm »
I apologize if this belongs in another section on here now that I actually have a working installation.  Let me know and I will delete and repost elsewhere.

With some help from Zeb I installed Peppermint 8 on my new laptop the other night.  Everything works great, I haven't ran into any issues so far except for one.  When I go to shutdown and it brings up the shutdown choices, it doesn't matter if I choose logout, shutdown, or restart, as soon as I click on the button everything appears to lock up.  The first install I left the secure boot enabled.  Wondering if this might have anything to do with it I reinstalled and disabled the secure boot.  Still the same issue.  While searching for a possible solution I came across the REISUB procedure.  This works to reboot.  I tried REISUO to shutdown but this did not work.  I really don't like having to turn off with the power button but I am not sure where to go next. 
Also because it did not seem to make a difference as far as with the secure boot enabled vs disabled, should I enable it again?

This is a msi gs63060 laptop. 

Update:  I was going to include the terminal output for "inxi -Fz" but it seemed to hang up.
« Last Edit: December 15, 2017, 09:38:34 pm by adamunderwood »

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Re: shutdown issue with new Peppermint 8 install
« Reply #1 on: December 15, 2017, 05:18:48 am »
Don't really know what could be wrong without the output...
But, does it work if you do it from the terminal?
To do this open a terminal and...
Code: [Select]
reboot
or
Code: [Select]
poweroff
Just say NO to flatpak and snap!!

Offline adamunderwood

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Re: shutdown issue with new Peppermint 8 install
« Reply #2 on: December 15, 2017, 09:24:28 am »
Thanks for the reply.
Trying both of those commands from terminal gives the same result.
Open windows other than terminal close and then it freezes.

Trying more with inxi I get an output when I don't use any of the options but I know that probably doesn't help much.

Code: [Select]
 aru@aru-GS63-7RD ~ $ inxi
CPU~Quad core Intel Core i7-7700HQ (-HT-MCP-) speed/max~899/3800 MHz Kernel~4.10.0-42-generic x86_64 Up~4 min Mem~558.3/15928.7MB HDD~1256.3GB(1.7% used) Procs~236 Client~Shell inxi~2.2.35 
aru@aru-GS63-7RD ~ $

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Re: shutdown issue with new Peppermint 8 install
« Reply #3 on: December 15, 2017, 09:57:00 am »
Something's seriously wrong here, running inxi -F shouldn't lock up the system .. unless of course querying a specific peice of hardware is causing that hardware to lock up.

Does this system work properly from a LiveUSB ?

If so, can you post the
Code: [Select]
inxi -Fz
output from there ?

And have to checked if "Additional Drivers" is offering you any proprietary drivers ?
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Offline adamunderwood

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Re: shutdown issue with new Peppermint 8 install
« Reply #4 on: December 15, 2017, 11:23:27 am »
I know the other night when Zeb had me use nomodeset to get the LiveUSB working I got this output.
This was before I actually installed Peppermint though so I will try again tonight when I get home to make sure if anything is different and check for proprietary drivers at that point also.


Code: [Select]
peppermint@peppermint ~ $ inxi -Fz
System:    Host: peppermint Kernel: 4.10.0-40-generic x86_64 (64 bit) Desktop: N/A
           Distro: Peppermint Eight
Machine:   Mobo: Micro-Star model: MS-16K4 v: REV:1.0
           Bios: American Megatrends v: E16K4IMS.10E date: 08/16/2017
CPU:       Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
           clock speeds: max: 3800 MHz 1: 899 MHz 2: 899 MHz 3: 899 MHz 4: 2130 MHz
           5: 2430 MHz 6: 2180 MHz 7: 899 MHz 8: 899 MHz
Graphics:  Card-1: Intel Device 591b
           Card-2: NVIDIA Device 1c8d
           Display Server: X.Org 1.19.3 drivers: fbdev (unloaded: vesa)
           Resolution: 800x600@75.00hz
           GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 4.0, 256 bits)
           GLX Version: 3.0 Mesa 17.0.2
Audio:     Card Intel Device a171 driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.10.0-40-generic
Network:   Card-1: Qualcomm Atheros Device e0b1 driver: alx
           IF: enp61s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
           driver: ath10k_pci
           IF: wlp62s0 state: down mac: <filter>
           Card-3: Atheros
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1288.2GB (0.7% used)
           ID-1: /dev/sda model: TOSHIBA_THNSNJ25 size: 256.1GB
           ID-2: /dev/sdb model: HGST_HTS541010B7 size: 1000.2GB
           ID-3: USB /dev/sdc model: USB_2.0_FD size: 31.9GB
Partition: ID-1: swap-1 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-2: swap-2 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
           ID-3: swap-3 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram2
           ID-4: swap-4 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram3
           ID-5: swap-5 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram4
           ID-6: swap-6 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram5
           ID-7: swap-7 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram6
           ID-8: swap-8 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram7
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 52.0C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 227 Uptime: 1 min Memory: 402.3/15928.7MB
           Client: Shell (bash) inxi: 2.2.35
peppermint@peppermint ~ $


Thanks, Adam.

« Last Edit: December 15, 2017, 11:28:29 am by adamunderwood »

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Re: shutdown issue with new Peppermint 8 install
« Reply #5 on: December 15, 2017, 01:31:39 pm »
Well the graphics drivers don't look right to me (but then I'm guessing that output was from a LiveUSB so no graphics drivers were loaded yet), I'd expect either 'intel', 'nouveau' or 'nvidia' .. so if I were you I'd check to see if "Additional Drivers" is offering you the proprietary Nvidia drivers.

It would also be handy to know if  shutdown works from a LiveUSB ?
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Offline adamunderwood

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Re: shutdown issue with new Peppermint 8 install
« Reply #6 on: December 15, 2017, 08:56:32 pm »
Ok, first of all, yes, shutdown works like its supposed to running LiveUSB.
Inxi -Fz output also while running LiveUSB:
Code: [Select]
peppermint@peppermint ~ $ inxi -Fz
System:    Host: peppermint Kernel: 4.10.0-40-generic x86_64 (64 bit) Desktop: N/A
           Distro: Peppermint Eight
Machine:   Mobo: Micro-Star model: MS-16K4 v: REV:1.0
           Bios: American Megatrends v: E16K4IMS.10E date: 08/16/2017
CPU:       Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
           clock speeds: max: 3800 MHz 1: 899 MHz 2: 899 MHz 3: 899 MHz 4: 899 MHz
           5: 899 MHz 6: 899 MHz 7: 899 MHz 8: 899 MHz
Graphics:  Card-1: Intel Device 591b
           Card-2: NVIDIA Device 1c8d
           Display Server: X.Org 1.19.3 drivers: fbdev (unloaded: vesa)
           Resolution: 800x600@75.00hz
           GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 4.0, 256 bits)
           GLX Version: 3.0 Mesa 17.0.2
Audio:     Card Intel Device a171 driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.10.0-40-generic
Network:   Card-1: Qualcomm Atheros Device e0b1 driver: alx
           IF: enp61s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
           driver: ath10k_pci
           IF: wlp62s0 state: up mac: <filter>
           Card-3: Atheros
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1288.2GB (2.0% used)
           ID-1: /dev/sda model: TOSHIBA_THNSNJ25 size: 256.1GB
           ID-2: /dev/sdb model: HGST_HTS541010B7 size: 1000.2GB
           ID-3: USB /dev/sdc model: USB_2.0_FD size: 31.9GB
Partition: ID-1: swap-1 size: 17.06GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
           ID-2: swap-2 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-3: swap-3 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
           ID-4: swap-4 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram2
           ID-5: swap-5 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram3
           ID-6: swap-6 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram4
           ID-7: swap-7 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram5
           ID-8: swap-8 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram6
           ID-9: swap-9 size: 1.04GB used: 0.00GB (0%) fs: swap dev: /dev/zram7
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 52.0C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 238 Uptime: 4 min Memory: 685.4/15928.7MB
           Client: Shell (bash) inxi: 2.2.35
peppermint@peppermint ~ $

Now I will boot back into my regular install and check on the proprietary drivers.  Back shortly.

Offline adamunderwood

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Re: shutdown issue with new Peppermint 8 install
« Reply #7 on: December 15, 2017, 09:10:42 pm »


If all my dumbass has to do is select the nvidia driver to fix this I am so sorry for wasting all of your time.

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Re: shutdown issue with new Peppermint 8 install
« Reply #8 on: December 15, 2017, 09:36:34 pm »
So I selected to use both of the above drivers.  Rebooted and everything appears to work as it should.  Computer shuts down like it is supposed to and inxi -Fv output does not hang.
Code: [Select]
aru@aru-GS63-7RD ~ $ inxi -Fz
System:    Host: aru-GS63-7RD Kernel: 4.10.0-42-generic x86_64 (64 bit) Desktop: N/A
           Distro: Peppermint Eight
Machine:   Mobo: Micro-Star model: MS-16K4 v: REV:1.0
           Bios: American Megatrends v: E16K4IMS.10E date: 08/16/2017
CPU:       Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
           clock speeds: max: 3800 MHz 1: 3746 MHz 2: 3668 MHz 3: 3664 MHz
           4: 3673 MHz 5: 3711 MHz 6: 3712 MHz 7: 3729 MHz 8: 3719 MHz
Graphics:  Card-1: Intel Device 591b
           Card-2: NVIDIA Device 1c8d
           Display Server: X.Org 1.19.3 driver: nvidia Resolution: 1920x1080@60.02hz
           GLX Renderer: GeForce GTX 1050/PCIe/SSE2 GLX Version: 4.5.0 NVIDIA 384.90
Audio:     Card Intel Device a171 driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.10.0-42-generic
Network:   Card-1: Qualcomm Atheros Device e0b1 driver: alx
           IF: enp61s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
           driver: ath10k_pci
           IF: wlp62s0 state: up mac: <filter>
           Card-3: Atheros
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1256.3GB (1.8% used)
           ID-1: /dev/sda model: TOSHIBA_THNSNJ25 size: 256.1GB
           ID-2: /dev/sdb model: HGST_HTS541010B7 size: 1000.2GB
Partition: ID-1: / size: 219G used: 6.1G (3%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 17.06GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 53.0C mobo: 27.8C gpu: 39C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 241 Uptime: 0 min Memory: 379.4/15928.7MB
           Client: Shell (bash) inxi: 2.2.35
aru@aru-GS63-7RD ~ $

Thank you again for your help,  I am sorry I did not do my due dilligence in following through with my install.

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Re: shutdown issue with new Peppermint 8 install[SOLVED]
« Reply #9 on: December 16, 2017, 06:19:00 am »
You're welcome Adam, and remember .. any solution is only obvious once found ;)
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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