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Author Topic: Black screen after installation of Peppermint 8 [ SOLVED ]  (Read 2749 times)

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Offline arky217

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Black screen after installation of Peppermint 8 [ SOLVED ]
« on: July 07, 2017, 01:35:21 pm »
I have installed Peppermint on 8 desktops and 2 laptops with no problems.
But I'm having a problem installing Peppermint 8 on a HP all-in-one.

Actually, Peppermint does install ok but the screen remains black.
I know it installs ok because after the installation, when I reboot, and
after the hard disc activity stops, I can press ctrl/alt/delete and then
press enter and the computer shuts down just like it would on a good installation.

I have installed Linux Mint Mate & XFCE and Ubuntu Mate on this pc with no screen problems.
Ane since the screen is ok with the live USB, I can only assume that the installation
does not use the same video driver that the live USB uses.

I have tried installing without clicking install the codecs and then with the codecs.
Also, tried with clicking both the codecs and install updates along
with the installation. I get the same results, black screen.

So, the main question is, why do I get a screen with the live USB
and no screen after the installation ?

Here are the specs of the HP all-in-one:

Spoiler (click here to view / hide)
$ inxi -Fz
System:    Host: peppermint Kernel: 4.8.0-53-generic x86_64 (64 bit)
           Desktop: N/A Distro: Peppermint Eight
Machine:   System: Hewlett-Packard product: 23-b320
           Mobo: Hewlett-Packard model: 2B02 v: 1.02
           Bios: AMI v: 80.04 date: 06/13/2013
CPU:       Dual core AMD E2-2000 APU with Radeon HD Graphics (-MCP-) cache: 1024 KB
           clock speeds: max: 1750 MHz 1: 1400 MHz 2: 875 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Wrestler [Radeon HD 7340]
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.02hz
           GLX Renderer: Gallium 0.4 on AMD PALM (DRM 2.46.0 / 4.8.0-53-generic, LLVM 4.0.0)
           GLX Version: 3.0 Mesa 17.0.2
Audio:     Card Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.8.0-53-generic
Network:   Card-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169
           IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>
           Card-2: Qualcomm Atheros AR9485 Wireless Network Adapter
           driver: ath9k
           IF: wlp4s0 state: down mac: <filter>
Drives:    HDD Total Size: 216.1GB (4.6% used)
           ID-1: /dev/sda model: ST3200827AS size: 200.0GB
           ID-2: USB /dev/sdb model: USB_2.0_FD size: 16.1GB
Partition: ID-1: swap-1 size: 5.99GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
           ID-2: swap-2 size: 1.45GB used: 0.00GB (0%) fs: swap dev: /dev/zram0
           ID-3: swap-3 size: 1.45GB used: 0.00GB (0%) fs: swap dev: /dev/zram1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 47.9C mobo: N/A gpu: 48.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 156 Uptime: 20 min Memory: 357.2/5547.0MB
           Client: Shell (bash) inxi: 2.2.35
[close]
« Last Edit: July 07, 2017, 10:39:39 pm by arky217 »

Offline emegra

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Re: Black screen after installation of Peppermint 8
« Reply #1 on: July 07, 2017, 04:08:12 pm »
Hi arky217

This sounds like it could be a graphics driver issue, have you tried the nomodeset boot parameter ?





Graeme
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Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #2 on: July 07, 2017, 04:11:34 pm »
Hi arky217

This sounds like it could be a graphics driver issue, have you tried the nomodeset boot parameter ?





Graeme

I feel sure that it is a graphics driver issue also.

I don't know what the nomodeset boot parameter is;
could you go into detail about how to implement it ?

Offline emegra

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Re: Black screen after installation of Peppermint 8
« Reply #3 on: July 07, 2017, 04:22:31 pm »
Assuming your getting the GRUB menu

Start the PC when you get to the GRUB menu highlight the OS you want to boot into

Press the "E" key on your keyboard

The boot parameter text will show up on the screen
look for the line starting with Linux /boot/vmlinuz (usually the second last line)

delete quiet splash from that line and replace it with nomodeset

Then press Ctrl+x

Hopefully your system will boot into a desktop

Doing this will not make any permanent changes to your computer and will not survive a reboot but it can be made permanent if neccessary


Graeme
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Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #4 on: July 07, 2017, 04:56:35 pm »
Assuming your getting the GRUB menu

Start the PC when you get to the GRUB menu highlight the OS you want to boot into

Press the "E" key on your keyboard

The boot parameter text will show up on the screen
look for the line starting with Linux /boot/vmlinuz (usually the second last line)

delete quiet splash from that line and replace it with nomodeset

Then press Ctrl+x

Hopefully your system will boot into a desktop

Doing this will not make any permanent changes to your computer and will not survive a reboot but it can be made permanent if neccessary


Graeme

I'm not getting the grub menu, but from the live usb, I did a gksu xed /etc/default/grub and
commented out the 2 grub_hidden_timeout lines to make the grub menu appear when I boot,
but then I cannot do a sudo update-grub command; when I try, it returns the error
/usr/sbin/grub-probe: error: failed to get cannonical path of 'aufs'

Offline emegra

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Re: Black screen after installation of Peppermint 8
« Reply #5 on: July 07, 2017, 05:15:10 pm »
If I'm understanding you alright editing the  /etc/default/grub file while in a live session won't do anything to the installed OS and I'm not sure what that error message is saying when you try to update grub.

Try removing the live usb from the PC reboot and strike the shift key on the left hand side of the keyboard during the boot process and see if you can get the GRUB screen to show up, if it does follow the instructions I posted earlier if not post back here

please don't attempt to edit any files at this point




Graeme
If you can keep your head while all around are losing theirs then you're not quite grasping the situation

Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #6 on: July 07, 2017, 05:21:14 pm »
If I'm understanding you alright editing the  /etc/default/grub file while in a live session won't do anything to the installed OS and I'm not sure what that error message is saying when you try to update grub.

Try removing the live usb from the PC reboot and strike the shift key on the left hand side of the keyboard during the boot process and see if you can get the GRUB screen to show up, if it does follow the instructions I posted earlier if not post back here

please don't attempt to edit any files at this point




Graeme

I already tried holding down the left shift key while booting and
I also tried tapping the left shift key continuously while booting.
Same thing; it boots up but with a black screen.

So, are you saying that you can't edit the grub file on the hard disk
when in the live USB ?

Offline emegra

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Re: Black screen after installation of Peppermint 8
« Reply #7 on: July 07, 2017, 05:29:53 pm »
Quote
So, are you saying that you can't edit the grub file on the hard disk
when in the live USB ?

Yes I'm sure you can but not with the command you posted what you were doing is editing the file in live system not the installed system which could have been why you were getting the error message when you tried to update grub.

I still think you have a graphics issue, I've had this problem occasionally with ATI graphics but I don't understand why your not getting the GRUB menu and unless you get the GRUB menu I don't know what else to suggest, I think it would best to wait till one of the smarter guys chip in, anything else I suggest could possibly just makes things worse for you




Graeme
If you can keep your head while all around are losing theirs then you're not quite grasping the situation

Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #8 on: July 07, 2017, 05:34:36 pm »
@ Emegra,

OK, thanks for your help; maybe someone else may come along soon
and have a suggestion.

Though it sure seems that it's a graphics issue,
it kind of doesn't make sense that I can see the
screen on the live USB boot, but not on the
hard drive boot.

Offline cavy

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Re: Black screen after installation of Peppermint 8
« Reply #9 on: July 07, 2017, 06:09:00 pm »
Hi arky217

I wouldn't dismiss emegra advice entirely. The nomodeset tweak does fix a shed load of graphical issues.

Ditto I have encountered similar problems on my veteran computers, where the livecd functions and the rebooted install is a BLANK screen. Usually, it is a case of pulling, removing various components, one at a time to eliminate the fault.

Prime suspect in your case, would be to remove the hdd, memory units and button cell battery. Then wait 10 to 15 minutes and reinstall hdd, memory and button cell battery.    ;)

cavy   :D

Manual for HP Pavilion 23-b320 All-in-One Desktop PC: http://h10032.www1.hp.com/ctg/Manual/c03397833
« Last Edit: July 07, 2017, 06:27:41 pm by cavy »
“We know what we are, but not what we may be.”

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Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #10 on: July 07, 2017, 08:26:03 pm »
Assuming your getting the GRUB menu

Start the PC when you get to the GRUB menu highlight the OS you want to boot into

Press the "E" key on your keyboard

The boot parameter text will show up on the screen
look for the line starting with Linux /boot/vmlinuz (usually the second last line)

delete quiet splash from that line and replace it with nomodeset

Then press Ctrl+x

Hopefully your system will boot into a desktop

Doing this will not make any permanent changes to your computer and will not survive a reboot but it can be made permanent if neccessary


Graeme

@ emegra & cavy,

OK, here's what I have done:

I reseated the ram and the button cell battery and I replaced the hard drive
with one that has Linux Mint 18.1 xfce on it.

I started the computer and it booted just fine to the desktop in Linux Mint.
Then I installed Peppermint along side of Mint.
Next I started the pc and got the grub menu and selected Mint and
again it booted just fine into Mint.

Next I rebooted and selected Peppermint and it again booted to a black screen.
Next I rebooted, selected Peppermint and pressed the e key as per emegras instructions.
I replaced quiet splash with nomodeset, pressed ctrl x and it booted to the Peppermint desktop. ( yea )
Then I rebooted, selected Peppermint and it booted to a black screen again. (pooh)
Then I rebooted, selected Peppermint, pressed e key, and the nomodeset was
replaced again with quiet splash. ( bah, humbug ).

So, I don't think there was anything wrong with the first drive; as I said in the first post,
I had already installed Mint and Ubuntu on it successfully.

So, what exactly did I do by replacing quiet splash with nomodeset ?
Is that a file that I edited, and if so, why did it go back to quiet splash ?
And, am I going to have to make that edit every time I start Peppermint ?

What would be the root cause of this ?
Could it be a graphics driver that is absent in Peppermint
but present in Mint and Ubuntu ?

Finally, any way to make that edit permanently ?
and by making that edit, does it change anything
about the way Peppermint runs or displays on the screen ?

Thanks again for everyones help.

Offline cavy

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Re: Black screen after installation of Peppermint 8
« Reply #11 on: July 07, 2017, 08:49:50 pm »
Okay my friend. I heard that FU from every corner of the globe.

Please, for the sake of my sanity. One last time.

I'm not an employee or paid for my time on this forum. It is a vocation to help fellow linux users.

Ground Zero

Okay, you managed to swap a disk from an earlier install and it worked.  **** That means it is an LEGACY install *****

1. Ok.

2. What do you want to achieve, a UEFI or LEGACY install.

3. So you can swap disks.

For the object of this exercise

1. Zero your BIOS to LEGACY OR UEFI

2. If UEFI, format your choice of HDD to GPT and flag it to BOOT & ESP.

3. When you can answer this, I'll be able guide you.

** Subject to our understanding **

cavy  :D

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Desktop Dell 7040 i7-6700 500Gb-SSD 32Gb ram
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Offline murraymint

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Re: Black screen after installation of Peppermint 8
« Reply #12 on: July 07, 2017, 09:53:36 pm »

So, what exactly did I do by replacing quiet splash with nomodeset ?
Is that a file that I edited, and if so, why did it go back to quiet splash ?
And, am I going to have to make that edit every time I start Peppermint ?

Finally, any way to make that edit permanently ?
and by making that edit, does it change anything
about the way Peppermint runs or displays on the screen ?

You just booted up one time with the nomodeset kernel parameter.

After doing that, edit the /etc/default/grub file to add nomodeset, then
Code: [Select]
sudo update-grub

That makes it boot with nomodeset every time. If it fixes your graphics issue and your resolution looks OK it might be good enough. If not, at least you can see what you're doing to try something else.



Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #13 on: July 07, 2017, 10:04:56 pm »
Okay my friend. I heard that FU from every corner of the globe.

Please, for the sake of my sanity. One last time.

I'm not an employee or paid for my time on this forum. It is a vocation to help fellow linux users.

Ground Zero

Okay, you managed to swap a disk from an earlier install and it worked.  **** That means it is an LEGACY install *****

1. Ok.

2. What do you want to achieve, a UEFI or LEGACY install.

3. So you can swap disks.

For the object of this exercise

1. Zero your BIOS to LEGACY OR UEFI

2. If UEFI, format your choice of HDD to GPT and flag it to BOOT & ESP.

3. When you can answer this, I'll be able guide you.

** Subject to our understanding **

cavy  :D

Not entirely sure what you're asking, but in the bios,
legacy boot is enabled and secure boot & fast boot are disabled.

Offline arky217

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Re: Black screen after installation of Peppermint 8
« Reply #14 on: July 07, 2017, 10:38:50 pm »
OK, I guess I'm a little dense sometimes.
I didn't realize that when I pressed  e  at boot that I was temporarily editing the grub file.

So, after boot, I made the nomodeset edit permanent.
This may not be the optimal solution as having the exact right video driver, but I'm satisfied with it.

So, I'll mark this solved and thanks again for everyones help.