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Offline emegra

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Strange
« on: April 07, 2017, 04:39:08 pm »
Today I received in the post a new 260gb SSD I had ordered from Amazon it came inside a sealed plastic bag inside a sealed San Disk box just as you would expect

I unpacked it put it in my PC booted up with a live PM7 USB and started installing PM7 during the install process it said it has found Windows10 do I want to install alongside or erase the disc and install Peppermint on it's own

I thought that was strange this is a new drive why is it saying Windows10 is installed, so I quit the installation rebooted the PC this time selecting the new SSD as the boot drive and sure enough Windows10 is installed with a login screen showing a pic icon of an Indian looking guy with an unpronounceable name, but I couldn't log in because it was password protected,

So I rebooted again this time into my original HDD with PM7 and tried to access the SSD from there to see what was inside the drive but I can't open the drive because I get this error message

Quote
Error mounting /dev/sdb3 at /media/graeme/OS: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000" "/dev/sdb3" "/media/graeme/OS"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0).
Metadata kept in Windows cache, refused to mount.
Failed to mount '/dev/sdb3': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

The other odd thing is now my PC is trying to boot into the wrong drive so I need to open the Boot Manager and select my HDD from there which would normally be easily fixed by going into the BIOS and correcting the boot order but when I tried to do that I find my BIOS requires a password and I've never put a password on my BIOS, that said I can't remember ever being into the BIOS on this PC so the password may have always been there.

It all leaves me with a few unanswered questions

(1) Maybe I'm being paranoid here but is it possible that there is anything on this drive that could have put a password on my BIOS ?
(2) If I mistakenly purchased this as a used drive why would it be be so perfectly packaged like it was new is that normal with Amazon?
(3) Why would anyone selling a used drive not wipe it clean first ?



Graeme


 
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Offline murraymint

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Re: Strange
« Reply #1 on: April 07, 2017, 05:00:21 pm »
3) Because they don't care about the guy's data that's on there

2) So you would assume it was new

1) I doubt it

Offline perknh

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Re: Strange
« Reply #2 on: April 07, 2017, 05:03:35 pm »
You're not being paranoid about this, emegra; there's something definitely wrong here.  There's got be a way to call Amazon.  They really should know about this.  From my experience, once you make contact with Amazon, they're pretty helpful. 
We're all Peppermint users and that's what matters  ;).  -- AndyInMokum

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Re: Strange
« Reply #3 on: April 07, 2017, 08:30:08 pm »
Unless you got it VERY VERY VERY cheap I'd return it .. you have no idea why it's for sale in the first place (though you can get an idea of how many hours it's clocked up.

The error message you got ws because the file system is flagged as "dirty" (read "corrupt") .. this may be nothing more that it was hard shutdown, or it could mean there are failing sectors.

Also .. is "260GB" a typo ? .. I'm not aware SanDisk do a 260GB SSD :-\
« Last Edit: April 07, 2017, 08:35:03 pm by PCNetSpec »
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Offline scifidude79

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Re: Strange
« Reply #4 on: April 07, 2017, 08:42:04 pm »
Was it actually sold through Amazon or was it a third party seller on Amazon?  That's the real question.  Amazon themselves probably wouldn't do that, but it's sometimes hard to tell if you're actually buying from them or another seller selling things on Amazon.

Offline AndyInMokum

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Re: Strange
« Reply #5 on: April 08, 2017, 12:05:35 am »
SanDisk don't make a 260GB SSD.  They make 240GB ones.  These are in fact 256GB with close to 7% overprovisioning included.  I think you've bought something "special" from "Del Boy" Trotter  :-X.
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Offline emegra

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Re: Strange
« Reply #6 on: April 08, 2017, 01:17:00 am »
Quote
Unless you got it VERY VERY VERY cheap I'd return it .. you have no idea why it's for sale in the first place (though you can get an idea of how many hours it's clocked up.

I paid £65 for it


Quote
Also .. is "260GB" a typo ? .. I'm not aware SanDisk do a 260GB SSD :-\

Your right it is 240gb as Andy suggested
Quote

Was it actually sold through Amazon or was it a third party seller on Amazon?  That's the real question.  Amazon themselves probably wouldn't do that, but it's sometimes hard to tell if you're actually buying from them or another seller selling things on Amazon.

I never use Amazon I only used them this time because I got a gift card for my birthday, so maybe it was sold as used and I wasn't paying attention but the thing is if it was sold as used why was it so perfectly packaged as new it was in a proper sealed bag inside a proper sealed san disk box  exactly how it would be if it was new, it even came with the registration card and warranty/installation guide leaflet in perfect condition perfectly folded
Quote



Another thing that's strange if you look carefully at the screenshot you'll see it says it's 480gb on the box but I've checked and it is only 240gb.

Quote
though you can get an idea of how many hours it's clocked up.

How can I do that ? it would be helpful information to go back to Amazon with



Graeme






« Last Edit: April 08, 2017, 02:11:11 am by emegra »
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Offline AndyInMokum

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Re: Strange
« Reply #7 on: April 08, 2017, 01:50:16 am »
Without question Graeme, send it back  >:(.
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Offline zebedeeboss

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Re: Strange
« Reply #8 on: April 08, 2017, 02:17:29 am »
Hi emegra,

The corrupt data is generally caused by leaving Windows 10  "Fast startup" option enabled in "what does the power button do" settings. 
There are also a number of tutorials on the web if you wanted to get past the unknown Windows Password. Not that I have tried any with Windows 10.
My usual Win go to site https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/
The 2nd of the two options offered.
It might get you further "proof" leverage against Amazon or the re-seller for misrepresenting the item being it was all perfectly sealed again.
Either way - Best of Luck and hope you get it sorted soon.

Regards Zeb...
« Last Edit: April 08, 2017, 02:21:16 am by zebedeeboss »
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Offline emegra

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Re: Strange
« Reply #9 on: April 08, 2017, 02:25:27 am »
Quote
Without question Graeme, send it back  >:(.

I will Andy thanks, I purchased it through my daughters Amazon account, She's emailed them and we're waiting to hear back, I don't think there will be a problem getting it replaced to be honest,

I'm more curious than anything my thinking is that someone (possibly the Indian guy with the unpronounceable name) has bought a 480gb drive from Amazon and returned it but instead of returning the new drive cleverly packaged his old one and got his money back, but the problem with that is why was it sold as a 240gb drive

One thing in my favour the login screen shows the guys email address and I'm so tempted to email him, not sure what I'll say at this point but I'm gonna wait till I hear back from Amazon



Graeme
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Offline emegra

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Re: Strange
« Reply #10 on: April 08, 2017, 03:56:40 am »
I finally got into the Windows filesystem, I booted into windows let it run updates then shutdown from the login screen there's thousands of family photos and video, I might just email him and offer him them back in case he doesn't have copies.

Probably just leave the pornography though
boy does he like his pornography  :o



Graeme
If you can keep your head while all around are losing theirs then you're not quite grasping the situation

Offline murraymint

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Re: Strange
« Reply #11 on: April 08, 2017, 09:10:59 am »
Get her to check the order confirmation email. It should say Condition - used or whatever under the item if it wasn't sold as being new. Also yeah, the box is for a drive double that size!

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Re: Strange
« Reply #12 on: April 08, 2017, 11:19:53 am »
Quote
though you can get an idea of how many hours it's clocked up.

How can I do that ? it would be helpful information to go back to Amazon with

The drives SMART data should give you that information (if it supports SMART, which pretty much all drives do these days).

Open a  terminal and run:
Code: [Select]
sudo smartctl --xall /dev/sda
(where /dev sda is the SSD)

The look for the lines:-
Quote
0x01  0x008  4            1518  ---  Lifetime Power-On Resets
which is how many times the SSD has been powered ON
Quote
0x01  0x010  4           11041  ---  Power-on Hours
which is the total hours the SSD has been used since new (total uptime)
Quote
0x01  0x018  6     33464741168  ---  Logical Sectors Written
which is the total amount of sectors that have been written to
Quote
0x01  0x028  6     22690108926  ---  Logical Sectors Read
which is the total amount of sectors that have been written to.

BTW, if that's a 480GB SSD as your pic suggests, and you paid £65 .. you **DID** get it cheap (roughly half price).
https://www.amazon.co.uk/SanDisk-Ultra-Sata-2-5-inch-Internal/dp/B00M8ABFX6

If on the other hand it's a 240GB as you say, then the price is about right FOR A NEW ONE (which it obviously isn't) .. so I'd get in touch with amazon and complain, sending them the SMART data, and pics of the wrong box.
(if the amazon advert didn't mention it was "used", then the price makes it reasonable that you would have assumed it was new)

If I had to guess, I'd say the seller has upgraded his 240GB to a 480GB, then used the (very carefully opened) box to repackage and sell the old 240GB drive.

Do Amazon not keep the page active for a while after a sale (as ebay do), so you can recheck how it was advertised ?
« Last Edit: April 08, 2017, 11:47:01 am by PCNetSpec »
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Offline VinDSL

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Re: Strange
« Reply #13 on: April 08, 2017, 12:23:40 pm »
Just a an observation ...

I order a lot of things online [don't we all?] sometimes NIB, sometimes open box/used/refurb, et cetera.

Every purchase presents a different set of concerns, depending on the product and the seller.  And, after a while, I've learned to pattern red-flag items.

Without getting all wordy, and turning this into a white paper report ...

When buying drives online, especially bargain-priced USB thumb drives and SSDs, one needs to be careful about getting illegal counterfeits [only way to check is by opening up and dissecting them] and grey market items [legal non-counterfeit goods sold outside normal distribution channels, e.g. no warrant, no guarantee].

Bottom line:  There's a LOT of fraud going on, with certain items, in certain markets.  SSDs are prime examples, right now.

Be careful out there !   ;)

Offline emegra

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Re: Strange
« Reply #14 on: April 08, 2017, 02:35:32 pm »
Hi guys

I couldn't use smartctl as it's not installed and when I tried to install it I got an error message saying there was no installation candidate but I found gsmartcontrotl in the repos (which I think is just a frontend for smartctl, If I understand it correctly it's run up 253 hours (Power up Hours).

Here's the output
Spoiler (click here to view / hide)
Offline data collection
capabilities:           (0x11) SMART execute Offline immediate.
               No Auto Offline data collection support.
               Suspend Offline collection upon new
               command.
               No Offline surface scan supported.
               Self-test supported.
               No Conveyance Self-test supported.
               No Selective Self-test supported.
SMART capabilities:            (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability:        (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     (  10) minutes.

SMART Attributes Data Structure revision number: 4
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0032   100   100   ---    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   253   100   ---    Old_age   Always       -       511
 12 Power_Cycle_Count       0x0032   100   100   ---    Old_age   Always       -       261
166 Min_W/E_Cycle           0x0032   100   100   ---    Old_age   Always       -       1
167 Min_Bad_Block/Die       0x0032   100   100   ---    Old_age   Always       -       22
168 Maximum_Erase_Cycle     0x0032   100   100   ---    Old_age   Always       -       37
169 Total_Bad_Block         0x0032   100   100   ---    Old_age   Always       -       314
171 Program_Fail_Count      0x0032   100   100   ---    Old_age   Always       -       0
172 Erase_Fail_Count        0x0032   100   100   ---    Old_age   Always       -       0
173 Avg_Write/Erase_Count   0x0032   100   100   ---    Old_age   Always       -       6
174 Unexpect_Power_Loss_Ct  0x0032   100   100   ---    Old_age   Always       -       16
187 Reported_Uncorrect      0x0032   100   100   ---    Old_age   Always       -       0
194 Temperature_Celsius     0x0022   062   054   ---    Old_age   Always       -       38 (Min/Max 15/54)
212 SATA_PHY_Error          0x0032   100   100   ---    Old_age   Always       -       0
230 Perc_Write/Erase_Count  0x0032   100   100   ---    Old_age   Always       -       20
232 Perc_Avail_Resrvd_Space 0x0033   100   100   004    Pre-fail  Always       -       100
233 Total_NAND_Writes_GiB   0x0032   100   100   ---    Old_age   Always       -       1699
241 Total_Writes_GiB        0x0030   253   253   ---    Old_age   Offline      -       1104
242 Total_Reads_GiB         0x0030   253   253   ---    Old_age   Offline      -       1231
243 Unknown_Attribute       0x0032   100   100   ---    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%       511         -

Selective Self-tests/Logging not supported
[close]

I got an email back and it seems it was listed as used like new
Spoiler (click here to view / hide)

Dear Angela,
Thanks for buying the item from me. I have advertised as the condition of this product as "Used-Like New". Here is the original Description of the product.

SanDisk Enterprise SD6SB1M-256G-1022I 256GB X110 SATA 7mm 2.5 Internal Inch SSD
SKU: F19-KZO-M9L
ASIN: B00BDS5GGQ
Listing ID: 0527Q2BWAU6
Order Item ID: 54410655086619
Condition: Used - Like New
Comments: Used only once and still Package is available.

Hence is it having the Operating system and other details. Please accept my apologies for not deleting the data. Kindly format the drive before you use.

Thanks
Ram
[close]
So it looks like I've bought a second hand drive for the price of a new one, I can't find the original listing but I imagine if I do it will be listed as used so I obviously wasn't paying attention, that said it seems strange he went to so much bother to package it so perfectly if he was selling it as used, so it looks like "used like new" means used packaged like new

There may be a way to complain to Amazon (I can always argue on the pornography angle I mean I don't think Amazon would be too happy if there sellers are distributing pornography) but it's Saturday night and I can't be bothered checking it out right now and even if I could I doubt it would do me any good

Suckered



Graeme
« Last Edit: April 08, 2017, 02:41:14 pm by emegra »
If you can keep your head while all around are losing theirs then you're not quite grasping the situation