Author Topic: how do i download my new HP printer onto my system (SOLVED)  (Read 3158 times)

Offline TechyGirl

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how do i download my new HP printer onto my system (SOLVED)
« on: September 17, 2016, 11:46:34 am »
I just purchased an Hp deskjet 1110/1112. Im totally fesh from Windows OS so i am like a fish out of water with Linux.  When i purchased the printer, it didnt occur to me that the installation disk is ONLY Windows/Mac supported. Any help would be great Thanks
« Last Edit: September 29, 2016, 10:59:07 am by TechyGirl »
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Offline PCNetSpec

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how do i download my new HP printer onto my syste
« Reply #1 on: September 17, 2016, 11:46:34 am »
To help us help you, ALL new requests for technical support should include basic system information.

If you haven't already done so, please open a terminal (Ctrl+Alt+T) and run the following command:
Code: [Select]
inxi -Fzthen copy what was returned in the terminal and post it back here.

This was an automated response but please don't ignore it, providing this information now is highly likely to save time for both you and any prospective respondents and aid in the diagnosis of your problem  .. Thanks in advance :)
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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Offline TechyGirl

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Re: how do i download my new HP printer onto my syste
« Reply #2 on: September 17, 2016, 11:51:13 am »
My system information

Code: [Select]
$ inxi -Fz
System:    Host: TechyGirl Kernel: 4.4.0-24-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Seven
Machine:   System: Hewlett-Packard product: 520-1020 v: 1.04
           Mobo: PEGATRON model: 2AC3 v: 1.04
           Bios: AMI v: 7.08 date: 11/30/2011
CPU:       Dual core Intel Pentium G620 (-MCP-) cache: 3072 KB
           clock speeds: max: 2600 MHz 1: 1847 MHz 2: 1795 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
           Display Server: X.Org 1.18.3 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@59.99hz
           GLX Renderer: Mesa DRI Intel Sandybridge Desktop x86/MMX/SSE2
           GLX Version: 3.0 Mesa 11.2.0
Audio:     Card Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.4.0-24-generic
Network:   Card-1: Ralink RT5392 PCIe Wireless Network Adapter
           driver: rt2800pci
           IF: wlp4s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169
           IF: enp7s0 state: down mac: <filter>
Drives:    HDD Total Size: 500.1GB (3.1% used)
           ID-1: /dev/sda model: ST3500413AS size: 500.1GB
Partition: ID-1: / size: 455G used: 11G (3%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.19GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 53.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 165 Uptime: 3:20 Memory: 928.4/3946.3MB
           Client: Shell (bash) inxi: 2.2.35

« Last Edit: September 17, 2016, 02:09:00 pm by AndyInMokum »
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline TechyGirl

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Re: how do i download my new HP printer onto my system
« Reply #3 on: September 17, 2016, 11:51:44 am »
My system information

Code: [Select]
$ inxi -Fz
System:    Host: TechyGirl Kernel: 4.4.0-24-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Seven
Machine:   System: Hewlett-Packard product: 520-1020 v: 1.04
           Mobo: PEGATRON model: 2AC3 v: 1.04
           Bios: AMI v: 7.08 date: 11/30/2011
CPU:       Dual core Intel Pentium G620 (-MCP-) cache: 3072 KB
           clock speeds: max: 2600 MHz 1: 1847 MHz 2: 1795 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
           Display Server: X.Org 1.18.3 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@59.99hz
           GLX Renderer: Mesa DRI Intel Sandybridge Desktop x86/MMX/SSE2
           GLX Version: 3.0 Mesa 11.2.0
Audio:     Card Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.4.0-24-generic
Network:   Card-1: Ralink RT5392 PCIe Wireless Network Adapter
           driver: rt2800pci
           IF: wlp4s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169
           IF: enp7s0 state: down mac: <filter>
Drives:    HDD Total Size: 500.1GB (3.1% used)
           ID-1: /dev/sda model: ST3500413AS size: 500.1GB
Partition: ID-1: / size: 455G used: 11G (3%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.19GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 53.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 165 Uptime: 3:20 Memory: 928.4/3946.3MB
           Client: Shell (bash) inxi: 2.2.35

« Last Edit: September 17, 2016, 01:00:15 pm by AndyInMokum »
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline acer

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Re: how do i download my new HP printer onto my syste
« Reply #4 on: September 17, 2016, 12:03:54 pm »
Hi Techygirl,
As you state, there only seems to be driver support for Windows or OSX on the HP support website.

Try what PCNetspec has posted for a previous HP printer issue in the link below (albeit a different HP printer)

https://forum.peppermintos.com/index.php/topic,3318.0.html

and see how you get on.


Offline AndyInMokum

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Re: how do i download my new HP printer onto my syste
« Reply #5 on: September 17, 2016, 12:58:19 pm »
Hi TechyGirl, try this tutorial for installing hplip: How to install hplip for HP Printers  ;).
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline AndyInMokum

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Re: how do i download my new HP printer onto my syste
« Reply #6 on: September 17, 2016, 01:03:35 pm »
Hi TechyGirl, how's it going?  For future reference, could you please remember to encapsulate terminal outputs with the Insert, Code # function.  For extra long outputs, please use the Spoiler, Sp function.  If you're using either the Chromium Browser or Google Chrome, don't combine the functions.  Only use one or the other  ;).  These functions preserve the original format of the output.  This makes it easier for future visitors to relate to their own issues.  These functions are found in the forum editor, above the,  :-[ Embarrassed and  the :'( Cry emoticon respectively.  Use the Preview button to see how it'll look in the forum.  This time, I've done it for you - many thanks  ;).
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline TechyGirl

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Re: how do i download my new HP printer onto my syste
« Reply #7 on: September 17, 2016, 01:27:24 pm »
Hi TechyGirl, try this tutorial for installing hplip: How to install hplip for HP Printers  ;).

Thnks for the info, however i followed the directions that was given and i recieved this message in my terminal

Code: [Select]
sudo apt install hplip hplip-gui
[sudo] password for TechyGirl:
Reading package lists... Error!
E: Encountered a section with no Package: header
E: Problem with MergeList /var/lib/apt/lists/security.ubuntu.com_ubuntu_dists_xenial-security_main_binary-i386_Packages
E: The package lists or status file could not be parsed or opened.
« Last Edit: September 17, 2016, 01:40:17 pm by AndyInMokum »
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline AndyInMokum

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Re: how do i download my new HP printer onto my syste
« Reply #8 on: September 17, 2016, 01:48:12 pm »
Hi TechyGirl, try this tutorial for installing hplip: How to install hplip for HP Printers  ;).

Thnks for the info, however i followed the directions that was given and i recieved this message in my terminal

Code: [Select]
sudo apt install hplip hplip-gui
[sudo] password for TechyGirl:
Reading package lists... Error!
E: Encountered a section with no Package: header
E: Problem with MergeList /var/lib/apt/lists/security.ubuntu.com_ubuntu_dists_xenial-security_main_binary-i386_Packages
E: The package lists or status file could not be parsed or opened.
Okay, let's run a full update and upgrade and then repeat the hplip installation.  In a terminal window, run the following commands in sequence:
Code: [Select]
sudo apt update && sudo apt upgradefollowed by:
Code: [Select]
sudo apt dist-upgradeOnce that's completed, reboot your machine.   In a terminal window, run the following command:
Code: [Select]
sudo apt install hplip hplip-guiHas hplip now installed?
« Last Edit: September 17, 2016, 01:52:54 pm by AndyInMokum »
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline acer

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Re: how do i download my new HP printer onto my syste
« Reply #9 on: September 18, 2016, 01:35:14 am »
Your software manager issue needs fixed prior to addressing the printer issue.
Have you done what was requested by PCNetspec on your other thread titled 'Software manager isnt working' in the New Users section?
https://forum.peppermintos.com/index.php/topic,4328.0.html

Once that is fixed, then come back here and retry what was requested by AndyInMokum.  :)

Offline TechyGirl

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Re: how do i download my new HP printer onto my syste
« Reply #10 on: September 25, 2016, 01:12:57 pm »
Your software manager issue needs fixed prior to addressing the printer issue.
Have you done what was requested by PCNetspec on your other thread titled 'Software manager isnt working' in the New Users section?
https://forum.peppermintos.com/index.php/topic,4328.0.html

Once that is fixed, then come back here and retry what was requested by AndyInMokum.  :)
I+

Thank you. I was able to fix the issue with my software manager, but then when i tried the instructions that AndyInMokum left, i got the following message...

Spoiler (click here to view / hide)
[close]
--Techy Girl

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Offline TechyGirl

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Re: how do i download my new HP printer onto my syste
« Reply #11 on: September 25, 2016, 01:15:09 pm »
Hi TechyGirl, how's it going?  For future reference, could you please remember to encapsulate terminal outputs with the Insert, Code # function.  For extra long outputs, please use the Spoiler, Sp function.  If you're using either the Chromium Browser or Google Chrome, don't combine the functions.  Only use one or the other  ;).  These functions preserve the original format of the output.  This makes it easier for future visitors to relate to their own issues.  These functions are found in the forum editor, above the,  :-[ Embarrassed and  the :'( Cry emoticon respectively.  Use the Preview button to see how it'll look in the forum.  This time, I've done it for you - many thanks  ;).

Im not exactly sure how to do the "insert, code#" function... also was i correct with how i posted my last comment with the "sp" function?
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline acer

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Re: how do i download my new HP printer onto my syste
« Reply #12 on: September 25, 2016, 01:29:31 pm »
The button andyinmokum is refering to looks like this: #
click it and paste your copied data inbetween the ][

what you have posted isnt the required information we need.
« Last Edit: September 25, 2016, 01:37:37 pm by acer »

Offline murraymint

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Re: how do i download my new HP printer onto my syste
« Reply #13 on: September 25, 2016, 01:41:02 pm »
It's perfectly reasonable information to have, letting us know that the upgrade apparently hasn't worked fully.

Offline PCNetSpec

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Re: how do i download my new HP printer onto my syste
« Reply #14 on: September 25, 2016, 02:22:29 pm »
You appear to be getting errors when you update the package cache...

Can you run:
Code: [Select]
pluma /etc/apt/sources.listand post the contents back here .. but please enclose the output in code tags to preserve formatting.
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

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