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Author Topic: Software manager isnt working (SOLVED)  (Read 1277 times)

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Offline TechyGirl

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Software manager isnt working (SOLVED)
« on: September 17, 2016, 01:39:00 am »
when i pull up my Software manager, i enter my password, but nothing happens. It is the correct password, so i know that isnt the issue. Does anyone kno whats going on?
« Last Edit: September 25, 2016, 04:59:38 pm by PCNetSpec, Reason: marked as solved. »
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline PCNetSpec

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Software manager isnt working
« Reply #1 on: September 17, 2016, 01:39:00 am »
[THIS IS AN AUTOMATED RESPONSE]

If this is a new request for support and you haven't already done so, can you please be sure to include information about your system that will help us to help you.

Please open a terminal (Ctrl+Alt+T) and run the following command:
Code: [Select]
inxi -Fz
then copy what was returned in the terminal and post it back here.

Thanks in advance :)
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline AndyInMokum

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Re: Software manager isnt working
« Reply #2 on: September 17, 2016, 04:48:25 am »
Hi TechyGirl, welcome to the Peppermint Forum.  Itís nice to have you with us  ;).

I refer you to the automated response you received.  Please provide the requested information.  This will help us help you - many thanks  ;).

Without further ado, is this a new Peppermint installation?  If the answer is yes, have you run a post-installation update and upgrade?  If you haven't done this, we highly recommend you do so.  This often resolves issues without the need for further intervention.

Since the time when your installation ISO was originally created, the kernel and the installed software packages will have gone through several upgrades.  Peppermint, like other Linux distributions is a very dynamic and rapidly evolving operating system.  Consequently, it needs to be kept as current as possible for optimal performance.  Please open a terminal window with the following keystrokes: Ctrl+Alt+t.  Enter the following commands into the terminal window.

TipLinux is case sensitive.  To reduce the possibility of typographical errors, please click the Code: [Select] function.  This is located above the command on the far left side.  Use the right mouse button and select: Copy from the menu.  Paste the contents into the terminal by clicking the right mouse button and selecting: Paste from the menu.  For Chromium Browser and Google Chrome users.  You can click on the centre mouse button/wheel while the cursor is in the terminal window to paste the contents.

Note: For enhanced security, passwords are entered invisibly.   Thereís NO indication of any user input.  By default "sudo" doesn't echo ANYTHING to screen (not even ******).  This way, anyone looking over your shoulder doesn't even get to see the length of your password.  You may enter an incorrect password 3 times before you have to repeat the action youíre trying to execute.

Code: [Select]
sudo apt update && sudo apt upgrade
Hit Enter/Return and enter your user password when asked.  Follow the on screen instructions.  After that has completed, continue with:
Code: [Select]
sudo apt dist-upgrade
Hit Enter/Return and enter your user password if asked.  Follow the on screen instructions.

After the upgrade has completed, itís very important to reboot your machine.  Itís highly likely that thereíll be a kernel upgrade.  Are you now able to access the Software Manager?
« Last Edit: September 17, 2016, 04:50:55 am by AndyInMokum »
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline TechyGirl

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Re: Software manager isnt working
« Reply #3 on: September 17, 2016, 02:22:25 pm »
[THIS IS AN AUTOMATED RESPONSE]

If this is a new request for support and you haven't already done so, can you please be sure to include information about your system that will help us to help you.

Please open a terminal (Ctrl+Alt+T) and run the following command:
Code: [Select]
inxi -Fz
then copy what was returned in the terminal and post it back here.

Thanks in advance :)

Thanks for your response. here is the information....


 
Code: [Select]
$ inxi -Fz
System:    Host: TechyGirl Kernel: 4.4.0-24-generic i686 (32 bit) Desktop: N/A
           Distro: Peppermint Seven
Machine:   System: Hewlett-Packard product: 520-1020 v: 1.04
           Mobo: PEGATRON model: 2AC3 v: 1.04
           Bios: AMI v: 7.08 date: 11/30/2011
CPU:       Dual core Intel Pentium G620 (-MCP-) cache: 3072 KB
           clock speeds: max: 2600 MHz 1: 1694 MHz 2: 1699 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
           Display Server: X.Org 1.18.3 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@59.99hz
           GLX Renderer: Mesa DRI Intel Sandybridge Desktop x86/MMX/SSE2
           GLX Version: 3.0 Mesa 11.2.0
Audio:     Card Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.4.0-24-generic
Network:   Card-1: Ralink RT5392 PCIe Wireless Network Adapter
           driver: rt2800pci
           IF: wlp4s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169
           IF: enp7s0 state: down mac: <filter>
Drives:    HDD Total Size: 500.1GB (3.1% used)
           ID-1: /dev/sda model: ST3500413AS size: 500.1GB
Partition: ID-1: / size: 455G used: 11G (3%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.19GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 54.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 163 Uptime: 2:48 Memory: 889.1/3946.3MB
           Client: Shell (bash) inxi: 2.2.35

« Last Edit: September 17, 2016, 05:10:02 pm by AndyInMokum, Reason: Encapsulating output with [code] »
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline PCNetSpec

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Re: Software manager isnt working
« Reply #4 on: September 17, 2016, 07:09:23 pm »
It would be a VERY good idea to follow Andy's advice and do a full system update then reboot before continuing with this (and your other topic) .. the update might fix your issues without the need for us to start changing things .. in fact changing stuff before updating may cause problems later ;)

With an active internet connection, open a terminal and run these commands in sequence:
Code: [Select]
sudo apt-get update
then:
Code: [Select]
sudo apt-get upgrade
then:
Code: [Select]
sudo apt-get dist-upgrade
when that last command finishes, REBOOT   <-- it's important you REBOOT at this point

Now check to see if software manager will start ?

If not, please run:
Code: [Select]
gksu mintinstall
and post back here any errors thrown up in the terminal
« Last Edit: September 17, 2016, 07:20:08 pm by PCNetSpec »
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline PCNetSpec

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Re: Software manager isnt working
« Reply #5 on: September 21, 2016, 05:36:48 pm »
Open a terminal and run these commands in sequence
Code: [Select]
sudo apt-get clean
then
Code: [Select]
sudo mv -v /var/lib/apt/lists /var/lib/apt/lists-old
then
Code: [Select]
sudo mkdir -p /var/lib/apt/lists/partial
then
Code: [Select]
sudo apt-get update
any errors post them here .. if not, does the software manager open now ?
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline AndyInMokum

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Re: Software manager isnt working
« Reply #6 on: September 21, 2016, 05:42:09 pm »
Hi TechyGirl, for future reference, could you please remember to encapsulate terminal outputs with the Insert, Code # function.  For extra long outputs, please use the Spoiler, Sp function.  Don't combine the functions.  Only use one or the other  ;).  These preserve the original format of the output.  This makes it easier for future visitors to relate to their own issues.  These functions are found in the forum editor, above the,  :-[ Embarrassed and  the :'( Cry emoticon respectively.  Use the Preview button to see how it'll look in the forum.  This time, I've done it for you - many thanks  ;).
Backup! Backup! Backup! If you're missing any of these -  you ain't Backed Up!
For my system info please L/click HERE.

Offline TechyGirl

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Re: Software manager isnt working [SOLVED]
« Reply #7 on: September 25, 2016, 03:34:39 pm »
Open a terminal and run these commands in sequence
Code: [Select]
sudo apt-get clean
then
Code: [Select]
sudo mv -v /var/lib/apt/lists /var/lib/apt/lists-old
then
Code: [Select]
sudo mkdir -p /var/lib/apt/lists/partial
then
Code: [Select]
sudo apt-get update
any errors post them here .. if not, does the software manager open now ?

Thank you Issue resolved
--Techy Girl

Im dainty, but i can hang with the big dowgs

Offline PCNetSpec

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Re: Software manager isnt working
« Reply #8 on: September 25, 2016, 04:58:55 pm »
You're welcome TechyGirl :)

Thanks for marking the topic (SOLVED}, but can I point out that you need to edit the subject line of the FIRST posting in the topic, not the last .. otherwise it doesn't show as solved in the forum menu structure.

I've done this one for you :)
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec