Author Topic: Software manager issue [Gave up fixing]  (Read 3927 times)

Offline Iamrocket

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Software manager issue [Gave up fixing]
« on: July 02, 2016, 07:45:52 pm »
Hi,
I'm having an issue with the Software Manager in Peppermint 6. It opens fine, and I can do searches for software, but if I click on any of them nothing happens. I can't get to the description screen with the install button.
Thanks
« Last Edit: July 09, 2016, 05:03:08 pm by Iamrocket »

Offline JoeSh

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Re: Software manager issue
« Reply #1 on: July 03, 2016, 12:34:47 am »
Hi Iamrocket.

Just double click on the program and that will take you to description and install.

Offline AndyInMokum

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Re: Software manager issue
« Reply #2 on: July 03, 2016, 12:51:18 am »
Hi Iamrocket, welcome to the Peppermint Forum?  Have you run a post-installation update and upgrade?  If you haven't done this, we highly recommend you do so.  In many cases, it will resolve issues of this nature  ;).

Since the time when your installation ISO was originally created, the kernel and the installed software packages will have gone through several upgrades.  Peppermint, like other Linux distributions is a very dynamic and rapidly evolving operating system.  Consequently, it needs to be kept as current as possible for optimal performance.  Please open a terminal window with the following keystrokes: Ctrl+Alt+t.  Enter the following commands into the terminal window. 

TipLinux is case sensitive.  To reduce the possibility of typographical errors, when entering code into the terminal window, please click on the Code: [Select] function.  This is located on the left side of the line of instructions.  This highlights the contents.  With the mouse cursor in the highlighted command, right click with your mouse.  Select: Copy from the menu.  Alternatively, click on Code: [Select] and use the keystrokes: Ctrl+c  to copy the contents.

To paste the contents into the Terminal, place the mouse cursor in the terminal window.  Right click with your mouse and select: Paste from the menu.  Alternatively, with the mouse cursor in the terminal window.  Use the keystrokes Shift+Ctrl+v, (notice how this is slightly different to the standard Ctrl+v).

For Chromium Browser/Google Chrome users, please click the Code: [Select] function below to highlight the contents.  With the cursor is in the terminal window, click on the centre mouse button/wheel  to paste the contents.

Code: [Select]
sudo apt update && sudo apt upgradeHit enter and enter your user password when asked.  Follow the on screen instructions.  After that has completed, continue with:
Code: [Select]
sudo apt dist-upgradeHit enter/return and enter your user password if asked.  Follow the on screen instructions.

Note: For enhanced security, passwords are entered invisibly.  There’s NO indication of any user input.  You may enter an incorrect password 3 times before you have to repeat the action you’re trying to execute.

After the upgrade has completed, it’s very important to reboot your machine.  It’s highly likely that there’ll be a kernel upgrade  ;).
« Last Edit: July 03, 2016, 01:41:48 am by AndyInMokum »
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Offline PCNetSpec

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Re: Software manager issue
« Reply #3 on: July 03, 2016, 02:46:20 am »
The trick is (as JoeSh pointed out) that you need to DOUBLE-CLICK the program listing .. then it will take you to the description :)
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Offline Iamrocket

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Re: Software manager issue
« Reply #4 on: July 03, 2016, 05:59:45 am »
Thanks for the replies.
I regularly keep the OS up to date, I have had Peppermint installed for two years, although only recently installing Peppermint 6.
I do double click on the apps, it won't do anything at that point. The software manager will allow me to see the apps I want, but not go into the install page, I've tried double clicking, right clicking, hitting enter when the item is selected, it just won't go beyond that point. I have also tried purging mintinstall, and reinstalling it, to no avail.
Any other suggestions will be appreciated.
Rob

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Re: Software manager issue
« Reply #5 on: July 03, 2016, 06:13:47 am »
try
Code: [Select]
sudo apt-get remove --purge mintisntallthen
Code: [Select]
sudo rm -rv /root/.linuxmint/mintinstallthen
Code: [Select]
sudo apt-get install --reinstall mintinstalland if that still doesn't work, have you tried a different mouse ?
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Offline Iamrocket

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Re: Software manager issue
« Reply #6 on: July 03, 2016, 07:31:16 pm »
That didn't work.  I also don't think it has to do with my mouse as I have explained that I've tried both right and left click when the item I want is selected, and also just hitting enter, which should work even if the mouse isnt working.
When I put the command in terminal this is what it said:
Code: [Select]
sudo apt-get install --reinstall mintinstall
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages were automatically installed and are no longer required:
  fuseiso fuseiso9660 libhdb9-heimdal libkdc2-heimdal libntdb1
  linux-headers-3.16.0-46 linux-headers-3.16.0-46-generic
  linux-headers-3.16.0-60 linux-headers-3.16.0-60-generic
  linux-headers-3.16.0-67 linux-headers-3.16.0-67-generic
  linux-headers-3.16.0-69 linux-headers-3.16.0-69-generic
  linux-headers-3.16.0-70 linux-headers-3.16.0-70-generic
  linux-image-3.16.0-46-generic linux-image-3.16.0-60-generic
  linux-image-3.16.0-67-generic linux-image-3.16.0-69-generic
  linux-image-3.16.0-70-generic linux-image-extra-3.16.0-46-generic
  linux-image-extra-3.16.0-60-generic linux-image-extra-3.16.0-67-generic
  linux-image-extra-3.16.0-69-generic linux-image-extra-3.16.0-70-generic
  python-ntdb
Use 'apt-get autoremove' to remove them.
Recommended packages:
  mintinstall-icons
The following NEW packages will be installed:
  mintinstall
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/1,306 kB of archives.
After this operation, 4,760 kB of additional disk space will be used.
Selecting previously unselected package mintinstall.
(Reading database ... 420154 files and directories currently installed.)
Preparing to unpack .../mintinstall_7.5.4+peppermint2_all.deb ...
Unpacking mintinstall (7.5.4+peppermint2) ...
Processing triggers for shared-mime-info (1.2-0ubuntu3) ...
Unknown media type in type 'all/all'
Unknown media type in type 'all/allfiles'
Unknown media type in type 'uri/mms'
Unknown media type in type 'uri/mmst'
Unknown media type in type 'uri/mmsu'
Unknown media type in type 'uri/pnm'
Unknown media type in type 'uri/rtspt'
Unknown media type in type 'uri/rtspu'
Processing triggers for mime-support (3.54ubuntu1.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu1) ...
Processing triggers for hicolor-icon-theme (0.13-1) ...
Setting up mintinstall (7.5.4+peppermint2) ...

I was curious what the unknown media type means? Could that be part of the issue?
« Last Edit: July 03, 2016, 09:24:57 pm by AndyInMokum »

Offline AndyInMokum

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Re: Software manager issue
« Reply #7 on: July 03, 2016, 09:30:16 pm »
Hi Iamrocket, could you please remember to encapsulate terminal outputs with the Insert, Code # function.  For extra long outputs, please use the Spoiler, Sp function.  It preserves the original format of the output.  This makes it easier for future visitors to relate to their own issues.  These functions are found in the forum editor, above the,  :-[ Embarrassed and  the :'( Cry emoticon respectively.  This time, I've done it for you - many thanks  ;).
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Offline Iamrocket

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Re: Software manager issue
« Reply #8 on: July 04, 2016, 05:26:51 am »
Sorry, forgot...  :( :-[

Offline PCNetSpec

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Re: Software manager issue
« Reply #9 on: July 04, 2016, 06:08:31 am »
The unknown mimetypes are unlikely to be the issue.

What happens if you start mintinstall from the terminal
Code: [Select]
gksudo mintinstallNow leave the terminal open and try to click a package in mintinstall .. does anything get echoed to the terminal ?



If you want to find the apps that added the unknown mimetypes, what's the output from this commands
Code: [Select]
grep -rnw /usr/share/mime/packages -e "all/all" -e "all/allfiles" -e "uri/mms" -e "uri/mmst" -e "uri/mmsu" -e "uri/pnm" -e "uri/rtspt" -e "uri/rtspu"Then we'll search for what packages installed the files.

I'm gonna put money on it ending up being from some KDE stuff ;)
« Last Edit: July 04, 2016, 06:29:31 am by PCNetSpec »
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Offline Iamrocket

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Re: Software manager issue
« Reply #10 on: July 04, 2016, 06:37:38 pm »
Thanks again for the tip, I think it is showing some problems. I clicked on the category 'featured' then I tried double clicking several apps, and nothing was happening in software manager or in the terminal. But when I exited software manager it spewed out this:
Code: [Select]
gksudo mintinstall
Vector smash protection is enabled.
add_categories took 40.611 ms
build_matched_packages took 0.203 ms
add_packages took 7046.362 ms
add_reviews took 1281.292 ms
__init__ took 10856.652 ms
show_category took 399.210 ms
Overwriting reviews file in /root/.linuxmint/mintinstall/reviews.list
update_reviews took 694.391 ms
show_category took 1085.855 ms
show_category took 94.437 ms
show_category took 4873.085 ms
show_category took 563.962 ms
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1722, in show_package
    pkg.mark_delete(True, True)
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1125, in mark_delete
    fix.resolve()
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1722, in show_package
    pkg.mark_delete(True, True)
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1125, in mark_delete
    fix.resolve()
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 912, in show_selected
    self.acthread.start()
  File "/usr/lib/python2.7/threading.py", line 739, in start
    raise RuntimeError("threads can only be started once")
RuntimeError: threads can only be started once
Traceback (most recent call last):
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 918, in show_package_if_apt_cached
    self.show_package(pkg, tree)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 53, in wrapper
    res = func(*arg)
  File "/usr/lib/linuxmint/mintInstall/mintinstall.py", line 1724, in show_package
    pkg.mark_install()
  File "/usr/lib/python2.7/dist-packages/apt/package.py", line 1149, in mark_install
    fixer.resolve(True)
SystemError: E:Unable to correct problems, you have held broken packages.
Killed
Not sure what to make of it, but I suspect someone might be able to analyse it.
Thanks, Rob

Offline PCNetSpec

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Re: Software manager issue
« Reply #11 on: July 04, 2016, 06:44:22 pm »
Can you post the output from
Code: [Select]
sudo apt-get update(or at least the bit at the end that mentions an errors)

and
Code: [Select]
sudo apt-get upgrade
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Offline Iamrocket

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Re: Software manager issue
« Reply #12 on: July 04, 2016, 06:55:28 pm »
selecting only the error at the end of  update:
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W: GPG error: http://ppa.launchpad.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 6D975C4791E7EE5E

Offline PCNetSpec

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Re: Software manager issue
« Reply #13 on: July 04, 2016, 08:33:04 pm »
run these commands in sequence
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sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keysthen
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sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys 6D975C4791E7EE5Ethen see if you still get an error from
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sudo apt-get updateand
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sudo apt-get upgradeif not, does software manager now work
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Offline Iamrocket

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Re: Software manager issue
« Reply #14 on: July 05, 2016, 02:55:20 am »
Followed your instructions, and I no longer get an error when running update, however I still get the same result when running software manager.