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Author Topic: HP 1515 printer acting up(SOLVED)  (Read 3752 times)

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Offline alynur

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HP 1515 printer acting up(SOLVED)
« on: January 30, 2016, 11:08:34 am »
Hello Peppermint people, I'm having a problem with my HP 1515 printer and need some opinions as to what could be happening. Lately, last few weeks, the printer quits printing after already starting a print job and printing about 3" of a page. All the warning lights start flashing. Sometimes I can clear the warning lights and shutdown/restart the printer and attempt again and it will complete, but not always. Finally it just wouldn't function after attempting this reset method. I've taken it to two different repair facilities and they have been unable to find anything wrong. Both facilities said it worked perfectly for them.  Could this be a software problem? Is there anything we can do to insure it isn't?
« Last Edit: February 01, 2016, 08:51:33 pm by alynur »
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Offline emegra

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Re: HP 1515 printer acting up
« Reply #1 on: January 30, 2016, 11:21:54 am »
Hi alynur

Have you tried un-installing the printer then re-installing ?



Graeme
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #2 on: January 30, 2016, 07:11:08 pm »
Hi alynur

Have you tried un-installing the printer then re-installing ?



Graeme

Hi Graeme, actually that was the first thing I tried. It's weird because sometimes I can print and get everything I need and other times I can't get anything.
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Offline PCNetSpec

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Re: HP 1515 printer acting up
« Reply #3 on: January 31, 2016, 12:04:04 pm »
Have you tried it on another PC ?

or maybe from a LiveCD/LiveUSB ?
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #4 on: January 31, 2016, 01:05:17 pm »
Have you tried it on another PC ?

or maybe from a LiveCD/LiveUSB ?

Hi PCNetSpec, the two repair facilities I took it to did. They both said it was performing properly. As far as a live CD, are you refering to the cd I used to install Peppermint? If so, I'm not too sure on how I would do that.
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Offline PCNetSpec

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Re: HP 1515 printer acting up
« Reply #5 on: January 31, 2016, 03:12:41 pm »
The two repair facilities probably tried it with Windows right ? (or possibly not at all).

Ideally you'd create a Peppermint LiveUSB stick with persistence .. then boot to that and install hplip-gui .. then test.

How is this printer attached, USB or wireless ?
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #6 on: January 31, 2016, 06:54:17 pm »
The two repair facilities probably tried it with Windows right ? (or possibly not at all).

Ideally you'd create a Peppermint LiveUSB stick with persistence .. then boot to that and install hplip-gui .. then test.

How is this printer attached, USB or wireless ?

 I'm sure they used windows. So can you reference a post on how to create a Peppermint LiveUSB stick? This printer is connected with a cable to a USB port. Thanks PCNetSpec.
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Offline PCNetSpec

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Re: HP 1515 printer acting up
« Reply #7 on: January 31, 2016, 06:59:56 pm »
Will you be creating the LiveUSB in Windows or Peppermint ?

And do you know if your system is UEFI ? .. if unsure, what's the output from:
Code: [Select]
[ -d /sys/firmware/efi ] && echo UEFI || echo BIOS
« Last Edit: January 31, 2016, 07:10:43 pm by PCNetSpec »
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #8 on: January 31, 2016, 10:45:50 pm »
Will you be creating the LiveUSB in Windows or Peppermint ?

And do you know if your system is UEFI ? .. if unsure, what's the output from:
Code: [Select]
[ -d /sys/firmware/efi ] && echo UEFI || echo BIOS
Hi PCNetSpec, I ran the above code ina terminal and got nothing back
maybe this will help
Code: [Select]
System:    Host: albert-desktop Kernel: 3.16.0-59-generic i686 (32 bit) Desktop: N/A Distro: Peppermint Six
Machine:   Mobo: ASRock model: G31M-VS2 Bios: American Megatrends version: P1.10 date: 06/23/2010
CPU:       Dual core Intel Pentium Dual CPU E2180 (-MCP-) cache: 1024 KB flags: (lm nx pae sse sse2 sse3 ssse3)
           Clock Speeds: 1: 1203.00 MHz 2: 1203.00 MHz
Graphics:  Card: Intel 82G33/G31 Express Integrated Graphics Controller
           X.Org: 1.16.0 drivers: intel (unloaded: fbdev,vesa) Resolution: 1024x768@60.0hz
           GLX Renderer: Mesa DRI Intel G33 x86/MMX/SSE2 GLX Version: 1.4 Mesa 10.3.2
Audio:     Card: Intel NM10/ICH7 Family High Definition Audio Controller driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture ver: k3.16.0-59-generic
Network:   Card: Realtek RTL8101E/RTL8102E PCI Express Fast Ethernet controller driver: r8169
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: 00:25:22:e1:d0:95
Drives:    HDD Total Size: 250.1GB (15.8% used) 1: id: /dev/sda model: WDC_WD2500AAKX size: 250.1GB
Partition: ID: / size: 222G used: 37G (18%) fs: ext4 ID: swap-1 size: 8.00GB used: 0.00GB (0%) fs: swap
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 55.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 149 Uptime: 3:53 Memory: 507.9/4042.1MB Client: Shell (bash) inxi: 1.9.17
I don't do windows anymore so it will definitely be from my computer, the making of the Live USB stick, that is.
I intered sudo before the code and got "BIOS"
« Last Edit: January 31, 2016, 10:49:02 pm by alynur »
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Offline PCNetSpec

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Re: HP 1515 printer acting up
« Reply #9 on: February 01, 2016, 07:18:33 am »
OK, the easiest way to create a Peppermint 6 32bit LiveUSB in Peppermint 6 would be to download the 32bit ISO from here:
http://peppermintos.com/iso/Peppermint-6-20150904-i386.iso

Then format your USB stick with the USB Stick Formatter at
menu > System Tools > USB Stick Formatter

Then right-click on the ISO file you downloaded earlier, and select "Make bootable USB stick" .. and point it at your USB stick
« Last Edit: February 01, 2016, 07:20:05 am by PCNetSpec »
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #10 on: February 01, 2016, 09:23:50 am »
OK, the easiest way to create a Peppermint 6 32bit LiveUSB in Peppermint 6 would be to download the 32bit ISO from here:
http://peppermintos.com/iso/Peppermint-6-20150904-i386.iso

Then format your USB stick with the USB Stick Formatter at
menu > System Tools > USB Stick Formatter

Then right-click on the ISO file you downloaded earlier, and select "Make bootable USB stick" .. and point it at your USB stick
Okay, easy enough, I'll post back here once I've checked out the printer.
One more question, this version looks like a newer version than the one I installed in my computer, version 6-20150518, could this version I installed be the reason I had so many initial problems with various programs?
« Last Edit: February 01, 2016, 09:58:02 am by alynur »
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Offline Slim.Fatz

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Re: HP 1515 printer acting up
« Reply #11 on: February 01, 2016, 11:57:46 am »
Hi alynur,

No. Unless, of course, you never bothered to do any software updates ...  ???

Regards,

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« Last Edit: February 01, 2016, 11:59:41 am by Slim.Fatz »
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Offline alynur

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Re: HP 1515 printer acting up
« Reply #12 on: February 01, 2016, 12:17:28 pm »
Okay, I printed chapter 2 of the On Line User's Guide and the printer printed the three pages normally. I then rebooted into my computer and attempted to print a ten page document and the printer printed five pages then faulted. I cleared the fault and was able to print four more pages and the printer faulted again. I think it's the printer and these techs just can't find the problem. Or, look at this, these are the current errors listed when I tried a trouble shooting print in Printers.

Code: [Select]
1/Feb/2016:12:05:58 -0500] cupsdIsAuthorized: username="albert"
D [01/Feb/2016:12:05:58 -0500] [Client 17] Sending file.
D [01/Feb/2016:12:05:58 -0500] cupsd is not idle any more, canceling shutdown.
D [01/Feb/2016:12:05:58 -0500] [Client 17] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=3245, response=(nil)(), pipe_pid=0, file=22
D [01/Feb/2016:12:05:58 -0500] cupsd is not idle any more, canceling shutdown.
D [01/Feb/2016:12:05:58 -0500] [Client 17] cupsdWriteClient error=0, used=0, state=HTTP_STATE_GET_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=1197, response=(nil)(), pipe_pid=0, file=22
D [01/Feb/2016:12:05:58 -0500] [Client 17] Waiting for request.
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"
D [01/Feb/2016:12:05:58 -0500] cupsd is not idle any more, canceling shutdown.
D [01/Feb/2016:12:05:58 -0500] [Client 17] PUT /admin/conf/cupsd.conf HTTP/1.1
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"
D [01/Feb/2016:12:05:58 -0500] [Client 17] Authorized as albert using PeerCred
D [01/Feb/2016:12:05:58 -0500] cupsdIsAuthorized: username="albert"
D [01/Feb/2016:12:05:58 -0500] cupsd is not idle any more, canceling shutdown.
I [01/Feb/2016:12:05:58 -0500] Installing config file "/etc/cups/cupsd.conf"...
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"
D [01/Feb/2016:12:05:58 -0500] [Client 19] Closing connection.
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
D [01/Feb/2016:12:05:58 -0500] [Client 21] Closing connection.
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
D [01/Feb/2016:12:05:58 -0500] [Client 20] Closing connection.
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
D [01/Feb/2016:12:05:58 -0500] [Client 17] Closing connection.
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
I [01/Feb/2016:12:05:58 -0500] Saving subscriptions.conf...
D [01/Feb/2016:12:05:58 -0500] cupsdSetBusyState: newbusy="Printing jobs", busy="Printing jobs and dirty files"
E [01/Feb/2016:12:05:58 -0500] Unknown directive JobPrivateAccess on line 85 of /etc/cups/cupsd.conf.
E [01/Feb/2016:12:05:58 -0500] Unknown directive JobPrivateValues on line 86 of /etc/cups/cupsd.conf.
E [01/Feb/2016:12:05:58 -0500] Unknown directive SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
E [01/Feb/2016:12:05:58 -0500] Unknown directive SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
W [01/Feb/2016:12:05:58 -0500] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [01/Feb/2016:12:05:58 -0500] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [01/Feb/2016:12:05:58 -0500] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
« Last Edit: February 01, 2016, 05:44:16 pm by AndyInMokum, Reason: Encapsulating output with [code] »
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Offline Slim.Fatz

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Re: HP 1515 printer acting up
« Reply #13 on: February 01, 2016, 12:39:08 pm »
Hi alynur,

It's really hard to say. When you printed from the live USB Peppermint maybe you also would have such a failure with a larger print job (e.g. 10 pages rather than 3).

I would try reinstalling all of the cups and hplip packages. If you still get problems then I would imagine that either the printer is somehow gone bad or the USB port or cable. The cable is easy to test. I don't know about the USB stuff (but I guess you said somewhere that other ports also gave failures -- maybe the USB control system is botched).  :-\

Good luck. Maybe someone else can be of assistance.

Regards,

-- Slim
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Offline PCNetSpec

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Re: HP 1515 printer acting up
« Reply #14 on: February 01, 2016, 02:15:56 pm »
Something tells me this is a printer driver issue.

If you run:
Code: [Select]
hp-check
what errors are listed at the end ?
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