Author Topic: Intel NUC5i5RYB [solved---ish]  (Read 4269 times)

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Offline cavy

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Intel NUC5i5RYB [solved---ish]
« on: January 06, 2016, 05:21:12 pm »
Has any one had experience of Intel NUC5i5RYB. This is my father's computer and he has two recurring issues:

1. Logitech MK700/710 keyboard and mouse wireless-combo, both appear to freeze/lag or momentarily stop working, erratic at best, no common cause or reason that I can fathom?

2. Simple Scan works once, then have to pull out USB connector, then reinsert to reactivate it.   

Code: [Select]
System:    Host: micro Kernel: 3.16.0-57-generic x86_64 (64 bit) Desktop: N/A Distro: Peppermint Six
Machine:   System: ��������������������������������� product: ��������������������������������� version: ���������������������������������
           Mobo: Intel model: NUC5i5RYB version: H40999-502
           Bios: Intel version: RYBDWi35.86A.0137.2015.0107.1700 date: 01/07/2015
CPU:       Dual core Intel Core i5-5250U CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx)
           Clock Speeds: 1: 1613.312 MHz 2: 1636.375 MHz 3: 1600.00 MHz 4: 2408.937 MHz
Graphics:  Card: Intel Broadwell-U Integrated Graphics
           X.Org: 1.16.0 drivers: intel (unloaded: fbdev,vesa) Resolution: 2560x1440@60.0hz
           GLX Renderer: Mesa DRI Intel HD Graphics 6000 (Broadwell GT3) GLX Version: 3.0 Mesa 10.3.2
Audio:     Card-1: Intel Wildcat Point-LP High Definition Audio Controller driver: snd_hda_intel
           Card-2: Intel Broadwell-U Audio Controller driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture ver: k3.16.0-57-generic
Network:   Card-1: Intel Wireless 7265 driver: iwlwifi
           IF: wlan0 state: down mac:
           Card-2: Intel Ethernet Connection (3) I218-V driver: e1000e
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac:
Drives:    HDD Total Size: 500.1GB (1.6% used) 1: id: /dev/sda model: Samsung_SSD_850 size: 500.1GB
Partition: ID: / size: 443G used: 7.2G (2%) fs: ext4 ID: /boot size: 236M used: 89M (40%) fs: ext2
           ID: swap-1 size: 17.05GB used: 0.00GB (0%) fs: swap
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 185 Uptime: 1:11 Memory: 469.0/15933.7MB Client: Shell (bash) inxi: 1.9.17

Grateful for any help. Cavy.   >:(
« Last Edit: January 11, 2016, 02:48:37 pm by cavy »
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Offline PCNetSpec

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Re: Intel NUC5i5RYB
« Reply #1 on: January 06, 2016, 06:49:11 pm »
As both appear to be USB related, try booting with the irqpoll kernel boot parameter.

If you're unsure how to do this, just ask ;)
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Offline cavy

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Re: Intel NUC5i5RYB
« Reply #2 on: January 06, 2016, 07:04:39 pm »
Thanks PCNetSpec  8)

As both appear to be USB related, try booting with the irqpoll kernel boot parameter.

If you're unsure how to do this, just ask ;)

I found this old article http://ubuntuforums.org/showthread.php?t=799842 and suggests adding irqpoll after quiet splash of the kernel line. Would this be the way forward.  ;)
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Offline Slim.Fatz

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Re: Intel NUC5i5RYB
« Reply #3 on: January 07, 2016, 02:55:41 am »
Hi cavy,

Yes, that is the way to do it.

Regards,

-- Slim
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Offline cavy

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Re: Intel NUC5i5RYB
« Reply #4 on: January 07, 2016, 07:18:45 am »
That seems to have done the trick  :)

The /boot/grub/menu.lst appears to be obsolete   :-\, so I used the /etc/default/grub file   ;). Followed the same method as PCNetSpec guide to my previous nomodset issue:    http://forum.peppermintos.com/index.php/topic,1917.msg18404.html#msg18404  ;)

Cheers Cavy.  8)
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Re: Intel NUC5i5RYB
« Reply #5 on: January 07, 2016, 08:06:54 am »
Great news :)

When you've tested the solution for a while, and if you're happy with it, can you please remember to come back and mark the topic (SOLVED)

Thanks in advance :)
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Offline cavy

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Re: Intel NUC5i5RYB
« Reply #6 on: January 11, 2016, 02:48:05 pm »
I've marked this topic as solved-ish

It solved the scanner issue.  8)

There was improvement after the irqpoll kernel parameter addition, then it deteriorated back to its original problem. This is when I had a go at and tried various setting from the keyboard and mouse settings in Peppermint Control Centre, currently have the delay at 250, interval at 14, (normal is 500/20). Alas to no avail.


In frustration I utilised an old wire keyboard and mouse, and tried that. Works.   ???

Conclusion:
I have tried x2 wireless keyboard/mouse combos, no joy, but old school works? So this expensive computer doesn't like modern wireless keyboards and mice.
   :-\

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #7 on: January 11, 2016, 04:33:54 pm »
Weird .. I know this doesn't help but I have no problems with my logitech wireless kb/mouse  :-\

I wonder if a different kernel would help .. wanna give the 3.19 kernel a shot ?
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Offline cavy

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #8 on: January 12, 2016, 08:25:31 am »
I'm game for one last try.  :)

Once done, kernel maintenance, will the update manager take care of the newer kernel versions, or do I manually upgrade via Linux kernel in the update manager.  ;)
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Re: Intel NUC5i5RYB [solved---ish]
« Reply #9 on: January 12, 2016, 08:45:23 am »
If we're only going to go as far as the 3.19 (vivid) kernel and graphics stack, via the LTS enablement stack kernel updates will be automatic in extactly the manner they are now.

Open a terminal and run:
Code: [Select]
sudo apt-get install --install-recommends linux-generic-lts-vivid xserver-xorg-core-lts-vivid xserver-xorg-lts-vivid xserver-xorg-video-all-lts-vivid xserver-xorg-input-all-lts-vivid libwayland-egl1-mesa-lts-vivid
(be sure you get all that command as it scrolls sideways)

once complete, REBOOT.   <-- it's IMPPORTANT you reboot here.

Once rebooted, post the output from:
Code: [Select]
uname -a
and
Code: [Select]
dpkg -l | grep 3.16.0
and
Code: [Select]
dpkg -l | grep lts-utopic
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Offline cavy

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #10 on: January 12, 2016, 09:03:31 am »
once complete, REBOOT.   <-- it's IMPPORTANT you reboot here.

To clarify reboot, do I do this from the terminal with sudo shutdown now -r
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Re: Intel NUC5i5RYB [solved---ish]
« Reply #11 on: January 12, 2016, 09:20:12 am »
if you want .. but you can close the terminal and reboot 'normally' if you wish .. doesn't matter, as long as the long command above has completed ;)
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Offline cavy

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #12 on: January 12, 2016, 10:13:25 am »
Done   :)

Read out as follows

Spoiler (click here to view / hide)
dennis@micro ~ $ uname -a
Linux micro 3.19.0-43-generic #49~14.04.1-Ubuntu SMP Thu Dec 31 15:44:49 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
dennis@micro ~ $ dpkg -l | grep 3.16.0
ii  linux-generic-lts-utopic                    3.16.0.57.48                            amd64        Complete Generic Linux kernel and headers
ii  linux-headers-3.16.0-55                     3.16.0-55.74~14.04.1                    all          Header files related to Linux kernel version 3.16.0
ii  linux-headers-3.16.0-55-generic             3.16.0-55.74~14.04.1                    amd64        Linux kernel headers for version 3.16.0 on 64 bit x86 SMP
ii  linux-headers-3.16.0-57                     3.16.0-57.77~14.04.1                    all          Header files related to Linux kernel version 3.16.0
ii  linux-headers-3.16.0-57-generic             3.16.0-57.77~14.04.1                    amd64        Linux kernel headers for version 3.16.0 on 64 bit x86 SMP
ii  linux-headers-generic-lts-utopic            3.16.0.57.48                            amd64        Generic Linux kernel headers
ii  linux-image-3.16.0-55-generic               3.16.0-55.74~14.04.1                    amd64        Linux kernel image for version 3.16.0 on 64 bit x86 SMP
ii  linux-image-3.16.0-57-generic               3.16.0-57.77~14.04.1                    amd64        Linux kernel image for version 3.16.0 on 64 bit x86 SMP
rc  linux-image-extra-3.16.0-37-generic         3.16.0-37.51~14.04.1                    amd64        Linux kernel extra modules for version 3.16.0 on 64 bit x86 SMP
ii  linux-image-extra-3.16.0-55-generic         3.16.0-55.74~14.04.1                    amd64        Linux kernel extra modules for version 3.16.0 on 64 bit x86 SMP
ii  linux-image-extra-3.16.0-57-generic         3.16.0-57.77~14.04.1                    amd64        Linux kernel extra modules for version 3.16.0 on 64 bit x86 SMP
ii  linux-image-generic-lts-utopic              3.16.0.57.48                            amd64        Generic Linux kernel image
dennis@micro ~ $ dpkg -l | grep lts-utopic
rc  libegl1-mesa-lts-utopic:amd64               10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the EGL API -- runtime
rc  libgbm1-lts-utopic:amd64                    10.3.2-0ubuntu1~trusty2                 amd64        generic buffer management API -- runtime
rc  libgl1-mesa-dri-lts-utopic:amd64            10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the OpenGL API -- DRI modules
rc  libgl1-mesa-glx-lts-utopic:amd64            10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the OpenGL API -- GLX runtime
rc  libglapi-mesa-lts-utopic:amd64              10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the GL API -- shared library
rc  libgles1-mesa-lts-utopic:amd64              10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the OpenGL|ES 1.x API -- runtime
rc  libgles2-mesa-lts-utopic:amd64              10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the OpenGL|ES 2.x API -- runtime
rc  libopenvg1-mesa-lts-utopic:amd64            10.3.2-0ubuntu1~trusty2                 amd64        free implementation of the OpenVG API -- runtime
rc  libwayland-egl1-mesa-lts-utopic:amd64       10.3.2-0ubuntu1~trusty2                 amd64        implementation of the Wayland EGL platform -- runtime
rc  libxatracker2-lts-utopic:amd64              10.3.2-0ubuntu1~trusty2                 amd64        X acceleration library -- runtime
ii  linux-generic-lts-utopic                    3.16.0.57.48                            amd64        Complete Generic Linux kernel and headers
ii  linux-headers-generic-lts-utopic            3.16.0.57.48                            amd64        Generic Linux kernel headers
ii  linux-image-generic-lts-utopic              3.16.0.57.48                            amd64        Generic Linux kernel image
rc  xserver-xorg-core-lts-utopic                2:1.16.0-1ubuntu1.2~trusty2             amd64        Xorg X server - core server
rc  xserver-xorg-lts-utopic                     1:7.7+7ubuntu2~trusty1                  amd64        X.Org X server
rc  xserver-xorg-video-intel-lts-utopic         2:2.99.914-1~exp1ubuntu4.5~trusty1      amd64        X.Org X server -- Intel i8xx, i9xx display driver
rc  xserver-xorg-video-modesetting-lts-utopic   0.9.0-1build1~trusty1                   amd64        X.Org X server -- Generic modesetting driver
rc  xserver-xorg-video-openchrome-lts-utopic    1:0.3.3-1build2~trusty1                 amd64        X.Org X server -- VIA display driver
rc  xserver-xorg-video-vmware-lts-utopic        1:13.0.2-3ubuntu1~trusty1               amd64        X.Org X server -- VMware display driver
[close]
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Offline PCNetSpec

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #13 on: January 12, 2016, 11:48:18 am »
Okay it's definitely booting the 3.19 kernel .. before we remove the older kernel, did that nake any difference
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Offline cavy

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Re: Intel NUC5i5RYB [solved---ish]
« Reply #14 on: January 12, 2016, 11:59:50 am »
In a word "no", failed the wireless keyboard and mouse test.

But a crisper boot up and graphics.

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