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Offline Pablito1224

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Bluetooth Dongle Not Working
« on: September 12, 2019, 06:38:34 pm »
Greetings,
 
I bought an inexpensive bluetooth dongle on eBay and haven't been able to get it to work. I'm trying to connect a Dell F300K bluetooth mouse. I've sifted through the forums and online and haven't been able to find a solution. Here is some additional data:

paul@peppergate ~ $ inxi -Fz
System:    Host: peppergate Kernel: 4.15.0-42-generic x86_64 bits: 64 Desktop: N/A
           Distro: Peppermint Nine
Machine:   Device: laptop System: Gateway product: NE56R v: V2.13 serial: N/A
           Mobo: Gateway model: EG50_HC_HR v: Type2 - Board Version serial: N/A
           UEFI [Legacy]: Insyde v: V2.13 date: 01/17/2013
Battery    BAT1: charge: 35.2 Wh 100.0% condition: 35.2/47.5 Wh (74%)
CPU:       Dual core Intel Pentium B960 (-MCP-) cache: 2048 KB
           clock speeds: max: 2200 MHz 1: 854 MHz 2: 833 MHz
Graphics:  Card: Intel 2nd Generation Core Integrated Graphics Controller
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: Mesa DRI Intel Sandybridge Mobile
           version: 3.3 Mesa 18.0.5
Audio:     Card Intel 7 Series/C216 Family High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-42-generic
Network:   Card-1: Broadcom and subsidiaries NetLink BCM57785 Gigabit Ethernet PCIe
           driver: tg3
           IF: enp2s0f0 state: down mac: <filter>
           Card-2: Qualcomm Atheros AR9485 Wireless Network Adapter driver: ath9k
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 64.0GB (49.2% used)
           ID-1: /dev/sda model: Patriot_Torqx_2 size: 64.0GB
Partition: ID-1: / size: 58G used: 29G (53%) fs: ext4 dev: /dev/dm-0
           ID-2: swap-1 size: 1.02GB used: 0.02GB (2%) fs: swap dev: /dev/dm-1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 53.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 178 Uptime: 2 days Memory: 2123.8/3762.6MB
           Client: Shell (bash) inxi: 2.3.56
paul@peppergate ~ $ lsusb
Bus 002 Device 003: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 1bcf:2c18 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
paul@peppergate ~ $ rfkill list
1: phy0: Wireless LAN
   Soft blocked: no
   Hard blocked: no
2: acer-wireless: Wireless LAN
   Soft blocked: no
   Hard blocked: no
3: hci0: Bluetooth
   Soft blocked: no
   Hard blocked: no
paul@peppergate ~ $ dmesg | grep -i blue
[   37.948220] Bluetooth: Core ver 2.22
[   37.948238] Bluetooth: HCI device and connection manager initialized
[   37.948242] Bluetooth: HCI socket layer initialized
[   37.948244] Bluetooth: L2CAP socket layer initialized
[   37.948250] Bluetooth: SCO socket layer initialized
[   41.606844] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   41.606846] Bluetooth: BNEP filters: protocol multicast
[   41.606850] Bluetooth: BNEP socket layer initialized

Please be advised that I am a novice linux user. Any help will be greatly appreciated!

Sincerely,

Paul

Offline PCNetSpec

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Re: Bluetooth Dongle Not Working
« Reply #1 on: September 13, 2019, 02:56:24 pm »
Are you putting the mouse into discovery mode ?
https://www.dell.com/support/article/uk/en/ukbsdt1/sln155386/guide-for-pairing-and-troubleshooting-dell-bluetooth-keyboards-and-mouse?lang=en

with the mouse in discovery mode, open

Menu > Settings > Bluetooth Manager

and click the "Search" button.

Was anything discovered ?
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Offline Pablito1224

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Re: Bluetooth Dongle Not Working
« Reply #2 on: September 13, 2019, 10:33:24 pm »
Hi and thanks for replying.

The bluetooth dongle is not being recognized. When I go to Menu > Settings > Bluetooth Manager, Blueman-manager opens but everything is grayed out. There is no bluetooth icon in the notification area. At one point, when the icon was there, I attempted to add a device, but a popup told me I had no adapter even though the USB dongle is plugged in and the power indicator is on.

Offline PCNetSpec

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Re: Bluetooth Dongle Not Working
« Reply #3 on: September 14, 2019, 05:45:39 pm »
Do you get any output from
Code: [Select]
hciconfig
and
Code: [Select]
hciconfig -a hci0
and
Code: [Select]
hcitool scan



This link is for my own future reference
https://wiki.ubuntu.com/HardwareSupportComponentsBluetoothUsbAdapters
Just wondering if it needs the edits listed for the Belkin adapter
« Last Edit: September 14, 2019, 05:47:54 pm by PCNetSpec »
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Offline Pablito1224

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Re: Bluetooth Dongle Not Working
« Reply #4 on: September 14, 2019, 10:38:30 pm »
I ran them and here's what I got:

paul@peppergate ~ $ hciconfig
hci0:   Type: Primary  Bus: USB
   BD Address: 00:1A:7D:DA:71:11  ACL MTU: 679:9  SCO MTU: 48:16
   DOWN
   RX bytes:574 acl:0 sco:0 events:30 errors:0
   TX bytes:368 acl:0 sco:0 commands:30 errors:0

paul@peppergate ~ $ hciconfig -a hci0
hci0:   Type: Primary  Bus: USB
   BD Address: 00:1A:7D:DA:71:11  ACL MTU: 679:9  SCO MTU: 48:16
   DOWN
   RX bytes:574 acl:0 sco:0 events:30 errors:0
   TX bytes:368 acl:0 sco:0 commands:30 errors:0
   Features: 0xff 0xff 0xcd 0xfa 0xdb 0xbf 0x7b 0x87
   Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
   Link policy: RSWITCH HOLD SNIFF PARK
   Link mode: SLAVE ACCEPT

paul@peppergate ~ $ hcitool scan
Device is not available: No such device
paul@peppergate ~ $

Offline PCNetSpec

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Re: Bluetooth Dongle Not Working
« Reply #5 on: September 15, 2019, 12:40:08 pm »
Can you post the output from
Code: [Select]
lsmod
and
Code: [Select]
hcitool dev

[EDIT]

Can you also post the output from:
Code: [Select]
dpkg -l | grep linux-image



This link is for my future reference
https://askubuntu.com/questions/1050304/bluetooth-is-not-working-ubuntu-18-04-lts
which suggests to try kernels <= 4.15.0-32
(as this is PM9, it might also be worth trying the 5.0.0 kernel from the HWE)
« Last Edit: September 15, 2019, 12:50:32 pm by PCNetSpec »
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Offline VinDSL

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Re: Bluetooth Dongle Not Working
« Reply #6 on: September 15, 2019, 03:37:16 pm »
This link is for my future reference
https://askubuntu.com/questions/1050304/bluetooth-is-not-working-ubuntu-18-04-lts
which suggests to try kernels <= 4.15.0-32
(as this is PM9, it might also be worth trying the 5.0.0 kernel from the HWE)

If I may interject...

I've been running my PM9 daily driver on top of Linux 4.15.0-23 (not a typo) for quite a while - 54d 8h uptime, as I type.

It's rock solid!

Just saying. Carry on...  ;)
« Last Edit: September 15, 2019, 03:40:25 pm by VinDSL, Reason: Clarification »