Author Topic: HP 3020 battling to print and scan - Solved  (Read 2413 times)

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
HP 3020 battling to print and scan - Solved
« on: August 19, 2015, 10:11:43 am »
I was given a HP lazerjet 3020, which can print and scan.

I have installed it and am able to print a test page after installation.  I am able to print text files through gedit.
I am however, not able to print PDF files through document viewer nor DOC files using LibreOffice.

The printer is displayed in MENU >> System Tools >> Printers, and the print cue is empty, even though it did not print the DOC file from LibreOffice, or any of the other documents and files that I tried to print.

Does anyone have any ideas? I would love to be able to use this machine as my Canon Lide 90 scanner is not Linux compatible.
« Last Edit: September 06, 2015, 09:20:26 am by 10i »
Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline scifidude79

  • Hero
  • *****
  • Posts: 4029
  • Karma: 870
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: HP 3020 battling to print and scan
« Reply #1 on: August 19, 2015, 10:57:39 am »
Did you go under Menu>System Tools>Printers and Add the printer to the system?  If not, you need to do that for it to be enabled in other programs.  If you did that, we'll have to take a look at something else.

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #2 on: August 19, 2015, 11:25:29 am »
Hi, yes I did add it there.

I even deleted it and reinstalled it just in case, no luck.

Sent from my GT-I9190 using Tapatalk

Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline scifidude79

  • Hero
  • *****
  • Posts: 4029
  • Karma: 870
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: HP 3020 battling to print and scan
« Reply #3 on: August 19, 2015, 11:52:40 am »
Have you tried printing anything else from those programs?  You mentioned .pdf files from the Image Viewer and Doc files from LIbreOffice.  Is that all you can't print, or can you not print at all from those programs using that printer?

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #4 on: August 19, 2015, 12:18:31 pm »
Hi, I can print plain text files through gedit. At this point it is the only program that can print.

The scanner app cannot communicate with the scanner either, it says no scanners found.

Sent from my GT-I9190 using Tapatalk

Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline scifidude79

  • Hero
  • *****
  • Posts: 4029
  • Karma: 870
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: HP 3020 battling to print and scan
« Reply #5 on: August 19, 2015, 01:04:48 pm »
Hm, in that case I have no idea what's going on here.  I tried a web search earlier, but I didn't come up with much.   :(

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #6 on: August 19, 2015, 09:37:31 pm »
Thanks for trying

Sent from my GT-I9190 using Tapatalk

Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline PCNetSpec

  • Administrator
  • Hero
  • *****
  • Posts: 26452
  • Karma: 65531
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
  • Peppermint version(s): Peppermint 10
Re: HP 3020 battling to print and scan
« Reply #7 on: August 21, 2015, 03:06:20 pm »
How is the printer connected ? .. USB/Wireless/etc. ?

Can you expand on:-

Quote from: 10i
I have installed it

how exactly did you "install it" ?
WARNING: You are logged into reality as 'root' .. logging in as 'insane' is the only safe option.

Team Peppermint
PCNetSpec

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #8 on: August 22, 2015, 10:18:45 am »
Hi there, it is connected via USB.

Clicked on menu- preferences - printers - add printer. Peppermint identified the model no correctly. It is listed with my other printer and I am able to view the print cue.

The printer works fine on Windows 7.

Sent from my GT-I9190 using Tapatalk

Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline scifidude79

  • Hero
  • *****
  • Posts: 4029
  • Karma: 870
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: HP 3020 battling to print and scan
« Reply #9 on: August 22, 2015, 10:30:17 am »
You have more than one printer on your system?  While it shouldn't, that could be causing the issue.  Have you tried removing the other printer and then seeing if the 3020 prints as it should?

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #10 on: August 22, 2015, 10:44:35 am »
You have more than one printer on your system?  While it shouldn't, that could be causing the issue.  Have you tried removing the other printer and then seeing if the 3020 prints as it should?

I set the 3020 as the default printer, still would not work. So I deleted the other printer and rebooted. Now it prints from LibreOffice. Weird.

I still can't scan though, which is my main reason for using this printer. Any ideas guys?
Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com

Offline scifidude79

  • Hero
  • *****
  • Posts: 4029
  • Karma: 870
    • View Profile
  • Peppermint version(s): Peppermint 9
Re: HP 3020 battling to print and scan
« Reply #11 on: August 22, 2015, 02:28:22 pm »
Yeah, I've heard of stuff like that happening.  Even though you set it as "default," I guess the other programs didn't get the memo.  Sometimes, you have to remove the other hardware for the system to "catch up."   ::)  As for the scanning thing, I'm at a loss there.

Offline 10i

  • Trusted User
  • Member
  • *****
  • Posts: 496
  • Karma: 147
  • Peppermint Enthusiast
    • View Profile
    • My Peppermint Blog
  • Peppermint version(s): Peppermint 10 - 64 bit
Re: HP 3020 battling to print and scan
« Reply #12 on: September 06, 2015, 09:20:01 am »
Sorry for the late reply, but I only got this sorted now.

I am able to scan using Simple Scan after installing hplip-gui, which is a great relief.
Peppermint user since Fire / Ice

View my Linux blog:  http://myiceadventure.blogspot.com